Data Engineer
Sutherland
Data Engineer
Sutherland
Global BPO providing customer lifecycle management
The BIA Data Engineer Designs, implements, and maintains complex data engineering solutions in the Business Intelligence and Analytics team.
Responsible for design, development, implementation, testing, documentation, and support of analytical and data solutions/projects requiring data aggregation/data pipelines/ETL/ELT from multiple sources into an efficient reporting mechanism, database/data warehouse using appropriate tools like Informatica, Azure Data Factory, SSIS. This includes interacting with business to gather requirements, analysis, and creation of functional and technical specs, testing, training, escalation, and follow-up.
Support of the applications would include resolving issues reported by users. Issues could be caused by bugs in the application or user errors or programming errors. Resolution process will include, but not limited to, investigate known bugs on software vendor support website, create tickets or service requests with software vendor, develop scripts to fix data issues, make program changes, test fixes and apply the changes to production.
These tasks and activities will be completed with the help and under the guidance of the supervisor. Participation in team and / or project meetings, to schedule work and discuss status, will be required.
The position also requires staying abreast with changes in technology, programming languages, and software development tools.
Responsibilities:
Required Skills:
All your information will be kept confidential according to EEO guidelines.
Global BPO providing customer lifecycle management
Sutherland provides business process outsourcing that manages the entire customer lifecycle for clients, including customer support, sales, and related operations across multiple industries. It combines process consulting with outsourced delivery, using end-to-end services that mix human agents with digital tools such as AI and analytics across a global delivery network. It differentiates itself through long-term private ownership that supports steady growth and an integrated approach across technology, telecom, financial services, and healthcare. Its goal is to help clients improve the customer experience while lowering operating costs by outsourcing full lifecycle processes and advancing with digital capabilities.
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