Fulfillment Agent

Job Title: Part-Time Fulfillment Agent

Compensation: $16 Per Hour + tips

Schedule: Typically 20-29 hours per week, with a focus on afternoons and weekends

Location: Bountiful, Utah

Status: Part-time

Benefits: Paid Time Off (PTO), Paid Holidays, 401(k), employee discount

About WholesomeCo: At WholesomeCo, you’re not just taking a job; you’re joining a team that’s constantly evolving, innovating, and raising the bar. Every new hire is an opportunity for us to level up as a company, and we look for individuals who bring curiosity, a positive attitude, transparency, strong communication, a strong work ethic, and the ability to collaborate respectfully while making their mark. We’re committed to bringing out the best in each team member, and we hope every hire will help us discover bold, creative ways to grow together. Work at WholesomeCo is meaningful, but we also know how to have fun, with team camaraderie, shared experiences, and moments to celebrate built into our culture.
WholesomeCo is at the forefront of normalizing cannabis as a natural path to health and wellness. From medical cannabis services and statewide delivery to 99% of Utah’s population, to retail, drive-thru, and online pick-up through our West Bountiful pharmacy, we combine convenience, care, and cutting-edge technology. Our in-house app, cultivation and processing facilities, and our growing line of WholesomeCo-branded products showcase our innovative, vertically integrated approach. Known for our tech-driven solutions, data focus, and commitment to continuous improvement, we put patients first, guiding them along their unique cannabis journeys and expanding access every step of the way. Join WholesomeCo, where your contributions matter, your ideas are valued, and each day offers the chance to grow, innovate, and make a real difference in people’s lives. The Fulfillment Agents are primarily responsible for fulfilling online orders for both the pharmacy as well as the delivery operation.

Responsibilities include:

• Accurately and efficiently pick and pack products for online orders while following all department policies and procedures
• Monitor stock room inventory and coordinate with the inventory team to ensure product availability for order fulfillment
• Maintain up-to-date knowledge of company products and current medical cannabis regulations in the state
• Properly submit tickets and order issues in a timely manner, following company SOPs.
• Complete all required medical, state, and company trainings within assigned deadlines
• Communicate effectively with team members using online tools such as Microsoft, Google, Slack, email, and other company platforms
• Speak knowledgeably about cannabis using accurate medical terminology while keeping explanations clear and accessible to patients
• Assist other departments when needed, including delivery fulfillment, inventory, drive-thru, express pickup, reception, and retail bar
• Follow all policies outlined in the WholesomeCo Employee Handbook
• Accept direction from leadership and provide constructive feedback when appropriate
• Maintain punctuality and reliability as a valued team member
• Prioritize patient and co-worker safety in all work activities
• Interact with customers and peers in a friendly and respectful manner
• Ensure compliance with all state guidelines and regulations
• Demonstrate empathy and understanding toward medical patients and colleagues
• Identify opportunities for process improvement and contribute ideas to enhance operations
• Provide exceptional customer service, whether fulfilling online orders or assisting customers in understanding product differences and strain profiles
• Perform other duties as assigned

 

Qualifications:

• Must be able to work on weekends, holidays, mornings, and nights
• 2+ years of order fulfillment or warehouse picking experience.
• Great organizational skills, attention to detail, and ability to execute flawlessly.
• Comfortable working in a fast-paced environment and hitting performance targets.
• Superior communication skills are paramount - written and verbal
• Strong computer skills. Experience using Microsoft Office products as well as extremely comfortable working with new software/applications
• Good teamwork mentality: able to build trustworthy and supportive working relationships
• Flexibility and ability to adjust to a start-up environment that is fast-paced and constantly changing
• Ability push/pull, sit and/or stand for long periods, crouch, bend, and carry up to 50lbs
• Ability to work effectively within a team in a fast paced, with a growth mindset
• Strong ability to work across a variety of tasks with varying deadlines and priorities. Knows how to manage time and get things done in a fast-paced atmosphere
• Ability to organize and prioritize multiple projects and deadlines with minimal oversight
• Must have a working phone with connection to internet services
• Must pass a pre-employment/post-offer background check
• Must be 21 years of age or older

Benefits:

• Paid time off (PTO)
  • 2 weeks accrued annually during the first two years of employment
  • 3 weeks accrued annually after two years of continuous employment
  • 4 weeks accrued annually after five years of continuous employment
• Seven (7) paid holidays per year
• 30 minute paid lunches per working day over 5 hours
• Employee Assistance Program (EAP)
• 401(k) with 100%  employer match up to 3% and 50% match for the following 2%
• Employees who are active medical cannabis patients are eligible for an employee discount of 35% off of WholesomeCo products and 15% off of 3rd party products

 

WholesomeCo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Employment is contingent on passing a pre-employment/post-offer background check. This employer participates in the E-verify program where legally required.