Medical Support Associate - UK Support

About the role (What you’ll be doing)

Eucalyptus believes that providing multidisciplinary clinical support to patients throughout their treatment is critical to achieving our mission. We want to provide patients access to the right clinician at the right time to support their journey.

The Medical Support Associate will play a vital role working alongside doctors, nurses and pharmacists to triage, assess and support patients through their treatment. This position is ideal for individuals who are passionate about healthcare, possess strong communication skills, and are dedicated to providing outstanding customer service.

Your responsibilities may include:

Provide medical support to patients with a range of conditions via email, live chat, and calls:

• Triage, assess, and support patients: Evaluate the severity of patients' medical side effects and enquiries, providing appropriate assistance and information and escalating where appropriate.
• Ensure timely and accurate responses: Respond to patients promptly, delivering accurate medical information and advice while adhering to safety and quality standards.
• Maintain patient safety: Take necessary precautions to ensure patient safety, especially when addressing medical concerns and side effects.
• Initiate communication based on tracker information: Monitor patient progress through tracking data and reach out to patients as needed to provide support to increase treatment adherence

Share patient insights with the clinical services team and wider business:

• Share patient feedback: Feel empowered to share any feedback or insights from patients regarding their experiences with the service and any suggestions for improvement.

About you (Who you are)

• A Registered Pharmacist or Registered Nurse with 2+ years post-registration experience in the healthcare industry
• Excellent writing and verbal skills, with the ability to communicate clearly, concisely, and in a patient-friendly manner via email, live chat, and calls
• Comfortable working in a fast-paced environment, collaborating effectively with team members, and adept at handling frequent interruptions and adapting to changes in workload and schedule
• Task-oriented mindset with meticulous attention to detail, ensuring adherence to processes with precision
• You are willing to work a late mid-shift schedule between 2 PM - 11 PM or 7 PM - 4 AM Manila time, with no fixed weekend off

Bonus points for:

• Triaging in a clinic or emergency setting
• Previous work experience in tele-health
• Passion for weight loss, skincare, sexual health or fertility

Why join Eucalyptus?

Euc is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software, Compound) across men’s health and well-being, fertility, skincare, and preventative health.

Here’s what makes joining Euc unique:

• What’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem.
• Build something world-changing - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding.
• Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets.
• Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support.
• Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale.

What’s ahead in the Philippines?

• Grow with us globally - Get mentorship from leaders across Australia, the UK, Germany, and Japan while collaborating with top-tier teams in the Philippines and South Africa.
• Shape your career - Access learning budgets, conferences, certifications, peer shadowing, and a global knowledge-sharing culture.
• Work where wellbeing matters - Enjoy wellness budgets, social clubs, hybrid work arrangement, and initiatives that help you stay balanced and connected.
• Innovate with purpose - Use state-of-the-art tools and contribute to bold, impactful solutions in healthcare.
• Support at every stage - Benefit from comprehensive health coverage (including up to 2 dependents), vacation, sick, and parental leaves, 13th-month pay, statutory benefits, and transport allowance.