Inova

Nonprofit health system operating hospitals

Maternity Tour Guide

Corporate & Technical TrainingConfirmed live in the last 24 hours

Part-timeFairfax, VA, USA$18 /hrIn-person

About the Job

Requirements

High school diploma or equivalent.
One year of relevant customer service experience.

Responsibilities

Guide expectant parents through the labor/delivery and postpartum units, familiarizing them with the facility so they are prepared to navigate the hospital as patients.
Share information about women's hospital amenities and services, and explain important facts about what to expect during their stay as a patient.
Provide instruction based on the specified Inova tour curriculum.
Demonstrate expert knowledge of content during maternity tours and respond accurately and appropriately to participant questions and issues.
Apply problem-solving skills as issues emerge during tours.
Maintain knowledge of hospital touring guidelines, procedures, and processes.
Review tour rosters and appropriately plan activities for tour participants.
Gather participant and site contact feedback and communicate it to the program manager.

Desired Qualifications

Be able to schedule tours 3–6 months in advance, with a minimum commitment of 25 hours per quarter.
Be available for tours usually scheduled Monday–Friday between 3:00 p.m. and 7:00 p.m., and weekends between 9:00 a.m. and 6:00 p.m.

Inova Well is looking for a dedicated Maternity Tour Guide to join our team. This role will be PRN/As Needed, Days Vary

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

Maternity Tour Guide Job Responsibilities:

The Maternity Tour Guide guides expectant parents through the labor/delivery and postpartum units of the hospital, familiarizing them with the facility so that they are prepared to navigate through the hospital as patients. Responsible for sharing information about women's hospital amenities and services, and relating important facts about what to expect during their stay as a patient.

Provides instruction based on specified Inova tour curriculum.
Demonstrate expert knowledge of content during maternity tours; Respond accurately and appropriately to participant questions and issues.
Demonstrate ability to apply problem solving skills as issues emerge during tours.
Maintains knowledge of touring hospital guidelines, procedures and processes.
Demonstrate understanding of and ability to review tour rosters and appropriately plan activities for tour participants.
Gathers and communicates participant and site contact feedback to the program manager.

Minimum Qualifications:

Education: High School diploma or equivalent
Experience: 1 year of relevant customer service experience

Preferred Availability:

Able to schedule tours 3–6 months in advance, with a minimum commitment of 25 hours per quarter.
Tours are usually scheduled Monday-Friday between 3:00 pm - 7:00 pm, and weekends between 9:00 a.m. - 6:00 pm.

Salary Range: $18.00

Pay Rate Frequency: HOURLY

About the Company

Inova

Nonprofit health system operating hospitals

Inova Health System is a nonprofit healthcare network based in Falls Church, Virginia, providing a broad range of medical services across hospitals, outpatient clinics, assisted living, and long-term care facilities in Northern Virginia and the Washington, D.C. metro area. Its hospitals have Magnet status, indicating high nursing quality, and the system emphasizes care delivery as well as medical research and education through clinicians and scientists. The organization’s operations rely on reinvesting earnings into its mission rather than distributing profits to shareholders, with the Inova Health Foundation supporting fundraising and philanthropy to expand services, research, and training. Overall, Inova aims to improve community health by delivering patient care, advancing medical knowledge, and educating the next generation of healthcare professionals.

Company size: Not listed
Company stage: Not listed
Total funding: $422.8M
Headquarters: Falls Church, VA
Founded: 1956

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