Full-Time

Senior Technical Account Manager

Posted on 9/13/2024

Affirm

Affirm

1,001-5,000 employees

Provides buy now, pay later financing solutions

Fintech
Financial Services

Compensation Overview

$125k - $175kAnnually

Senior

Remote in Canada

Category
Customer Success Management
Sales & Account Management
Requirements
  • 4+ years experience in a Solutions Engineering, Partner Engineering, Sales Engineering, Technical Account Management, Solutions Architecture, or any other customer-facing engineering role
  • Ability to read code in at least one major programming language
  • Familiarity with the following concepts: integrating UX elements w/ backend services, frameworks, and 3rd party developer APIs
  • Excellent verbal and written communication skills, strong project management skills, capable of influencing internal and external stakeholders to stay on schedule
  • Passion and drive to change consumer banking for the better
  • Nice to have: Experience implementing or customizing in-store point of sale systems, e-commerce platforms, payment gateways
Responsibilities
  • You will be responsible for building the trust of your technical counterparts, both internally and externally, while also fostering long term relationships with our Enterprise merchants.
  • Project Manage and provide world class technical guidance and solutions for expansion initiatives, promotions, etc; utilize and build on implementation guides, best practice playbooks, and UAT certification plans.
  • Consistently demonstrate your technical expertise and knowledge of Affirm’s product suite to increase scope and product adoption
  • Provide support in maintaining the overall technical health of enterprise merchants’ integrations, including escalation and incident management
  • Develop and maintain a full understanding of the technical integration between Affirm and our enterprise merchants.
  • Proactively monitor metrics to ensure the health of the integrations and quickly identify technical issues
  • Troubleshoot the root cause of issues and proposed solutions, engaging your cross-functional partners as needed

Affirm offers point-of-sale financing solutions as an alternative to traditional credit cards, primarily targeting consumers seeking flexible payment options and merchants wanting to provide these plans. Its main service is "buy now, pay later" (BNPL), allowing consumers to make purchases and pay over time through installment plans without hidden fees or deferred interest. Affirm partners with various merchants to integrate its payment solutions into their sales platforms, whether online or in-store, using user-friendly plugins and APIs. The company generates revenue from interest and fees on installment loans and from merchants who pay to offer Affirm's financing options. Additionally, Affirm provides a merchant dashboard for transaction processing and marketing support, helping businesses increase conversion rates and enhance customer purchasing power.

Company Stage

IPO

Total Funding

$1.1B

Headquarters

San Francisco, California

Founded

2012

Growth & Insights
Headcount

6 month growth

4%

1 year growth

9%

2 year growth

-10%
Simplify Jobs

Simplify's Take

What believers are saying

  • Affirm's partnership with Adyen expands its reach in the Canadian market.
  • The $4 billion capital partnership with Sixth Street boosts Affirm's financial stability.
  • Affirm's new merchant partnerships enhance its market presence and consumer engagement.

What critics are saying

  • Increased competition from tech giants like Apple could threaten Affirm's market share.
  • Expansion to Adyen's platform may expose Affirm to new regulatory challenges in Canada.
  • Reliance on large retailers like Walmart could lead to conflicts of interest.

What makes Affirm unique

  • Affirm offers transparent payment plans with no hidden fees, unlike traditional credit cards.
  • Affirm partners with over 2,000 merchants, providing diverse shopping options for consumers.
  • Affirm's user-friendly APIs enable seamless integration with online and in-store platforms.

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Benefits

Spending wallets: Access tech, food, lifestyle, and family planning wallets for your expenses

Supportive communities: Get involved with our employee resource groups and community groups

Remote-first workforce: If your role is remote, you can set up shop anywhere in your home country

Generous time off: Take the time you need when life happens

Health benefits: Get a plan that fits your needs

Mental healthcare: Take care of your mind with great mental health programs

Parental leave: Birth and non-birth parents get 18 weeks paid leave. Plus, a 4-week return-to-work transition program, at full base pay.

Compensation: We have a simple, flexible, and transparent remote-first compensation structure so you can make the best decisions for yourself and your family.

Away days: We offer 24 company-wide paid days off—which help our teams collectively pause to recharge.

Learning & development: Engage in exciting learning programs to level up your growth.

INACTIVE