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Full-Time

Senior Technical Account Manager

Confirmed live in the last 24 hours

Affirm

Affirm

1,001-5,000 employees

Provides buy now, pay later financing solutions

Financial Services
Fintech

Compensation Overview

$125k - $175kAnnually

+ Equity Rewards + Health Stipends + Wellness Stipends + Tech Stipends

Senior

Remote in Canada

Category
Customer Success Management
Sales & Account Management
Required Skills
Sales
Communications
Management
Requirements
  • 4+ years experience in a Solutions Engineering, Partner Engineering, Sales Engineering, Technical Account Management, Solutions Architecture, or any other customer-facing engineering role
  • Ability to read code in at least one major programming language
  • Familiarity with the following concepts: integrating UX elements w/ backend services, frameworks, and 3rd party developer APIs
  • Excellent verbal and written communication skills, strong project management skills, capable of influencing internal and external stakeholders to stay on schedule
  • Passion and drive to change consumer banking for the better
Responsibilities
  • You will be responsible for building the trust of your technical counterparts, both internally and externally, while also fostering long term relationships with our Enterprise merchants.
  • Project Manage and provide world class technical guidance and solutions for expansion initiatives, promotions, etc; utilize and build on implementation guides, best practice playbooks, and UAT certification plans.
  • Consistently demonstrate your technical expertise and knowledge of Affirm’s product suite to increase scope and product adoption
  • Provide support in maintaining the overall technical health of enterprise merchants’ integrations, including escalation and incident management
  • Develop and maintain a full understanding of the technical integration between Affirm and our enterprise merchants.
  • Proactively monitor metrics to ensure the health of the integrations and quickly identify technical issues
  • Troubleshoot the root cause of issues and proposed solutions, engaging your cross-functional partners as needed

Affirm provides point-of-sale financing solutions as an alternative to traditional credit cards. Its main service is the "buy now, pay later" (BNPL) model, which allows consumers to make purchases and pay for them over time through installment plans, often without hidden fees. Affirm partners with merchants to integrate its payment solutions into both online and in-store shopping experiences, using user-friendly plugins and APIs. This integration requires minimal technical effort from merchants. Affirm generates revenue through interest and fees on the loans it offers to consumers, as well as fees from merchants who use its services. Additionally, it provides a merchant dashboard for transaction processing and marketing support, helping businesses increase conversion rates and enhance customer purchasing power. The goal of Affirm is to offer flexible payment options that benefit both consumers and merchants in the e-commerce and retail markets.

Company Stage

IPO

Total Funding

$2.9B

Headquarters

San Francisco, California

Founded

2012

Growth & Insights
Headcount

6 month growth

4%

1 year growth

4%

2 year growth

-11%
Simplify Jobs

Simplify's Take

What believers are saying

  • Affirm's partnerships with major brands and events, like the Austin Marathon, enhance its visibility and consumer trust.
  • The company's IPO and subsequent market performance indicate strong investor confidence and growth potential.
  • Affirm's integration with Apple's new installment loan offerings could significantly expand its user base and market reach.

What critics are saying

  • New CFPB regulations could impose additional compliance costs and operational burdens on Affirm, affecting profitability.
  • Data breaches, such as the recent Evolve Bank incident, pose significant risks to consumer trust and data security.

What makes Affirm unique

  • Affirm's seamless integration with both online and in-store shopping experiences sets it apart from other BNPL providers who may focus solely on e-commerce.
  • The dual revenue stream from both consumer interest/fees and merchant fees provides a robust financial model, unlike competitors who may rely on a single revenue source.
  • Affirm's user-friendly plugins and APIs make it easier for merchants to adopt their payment solutions, reducing technical barriers to entry.

Benefits

Spending wallets: Access tech, food, lifestyle, and family planning wallets for your expenses

Supportive communities: Get involved with our employee resource groups and community groups

Remote-first workforce: If your role is remote, you can set up shop anywhere in your home country

Generous time off: Take the time you need when life happens

Health benefits: Get a plan that fits your needs

Mental healthcare: Take care of your mind with great mental health programs

Parental leave: Birth and non-birth parents get 18 weeks paid leave. Plus, a 4-week return-to-work transition program, at full base pay.

Compensation: We have a simple, flexible, and transparent remote-first compensation structure so you can make the best decisions for yourself and your family.

Away days: We offer 24 company-wide paid days off—which help our teams collectively pause to recharge.

Learning & development: Engage in exciting learning programs to level up your growth.