Claims Handler
Fidamy
Claims Handler
Fidamy
Embedded insurance solutions provider for partners
At Fidamy, we believe insurance should be simple, transparent and relevant. We combine insurance expertise with API-first infrastructure to embed coverage directly into the products and services of retailers, e-commerce platforms and service providers across Europe. We are an independent InsurTech with our own AFM licence as a gevolmachtigd agent (MGA), backed by NN Group. We underwrite, administer and handle claims on behalf of our carriers, so the quality of our insurance operation is our product.
You handle claims for our embedded insurance programmes, including gadgets, electronics, bicycles, furniture and more. You report to the Claims Lead. You carry your own claims file, make decisions within your authority, and grow into more complex claims as you learn. You'll work with AI tools every day. Not as a side project, but as the normal way we handle claims.
Handle claims from first notification to settlement or declinature, within your authority.
Review documentation and assess claims against the policy conditions, using AI tools to read, summarise and check files faster.
Communicate clearly and empathetically with customers, in writing and by phone, so they always know where their claim stands and why.
Know how you can apply, integrate and work responsibly with AI in your daily work
Arrange repairs, replacements and payouts with our vendors and partners.
Keep claim records accurate and complete, including reserves and payments.
Spot signs of fraud or irregularities and escalate them.
Flag where the process, templates, AI workflows or policy conditions cause unnecessary work or confusion, and help fix them.
0–3 years of experience in claims handling, or in insurance customer service with regular claims contact
Bachelor or higher qualification
A basic understanding of how non-life insurance and claims work, and the drive to learn the rest quickly.
Clear, friendly and precise communication, both written and spoken.
Structured and accurate, comfortable handling many files at once.
Comfortable using AI tools and modern software in your daily work.
Fluent English, plus Dutch or German at native or near-native level.
Based in or willing to relocate to Amsterdam.
Both Dutch and German.
Wft Basis / Wft Schadeverzekeringen Particulier, or a German equivalent (e.g. Kaufmann/-frau für Versicherungen und Finanzen).
Experience with gadget, electronics, bicycle, furniture or travel claims.
Experience using AI tools in a work setting.
Startup or scale-up experience.
World-class team: Work with top experts in their fields
High-impact role: Shape Fidamy’s operational backbone and grow into larger responsibilities
Innovation: Help launch cutting-edge embedded insurance products
Competitive package: Base salary between EUR 35k-50k and a Performance-based bonus
Modern Amsterdam office with flexible, hybrid work options
Regular team events and social activities
Excited about our mission, even if you don’t meet every requirement? Apply anyway! What matters most is your passion, drive, and ownership.
📨 Apply now: via our career website or via LinkedIn - "Claims Handler", with your LinkedIn profile, contact details, and CV if available.
Fidamy builds embedded insurance solutions powered by Nationale-Nederlanden, helping partners add insurance to their offerings. Their product is an end-to-end platform that covers expertise and infrastructure—from proposing coverage to handling claims—tightly integrated into a partner’s product. This makes insurance easy for partners to implement and for customers to use, using data and technology to tailor policies and experiences. Fidamy differentiates itself by combining deep insurance know-how with partner-focused collaboration and a data-driven approach, designing policies that fit each partner’s business and customer base. The goal is to turn insurance into a value driver for partners by boosting revenue, sales conversions, customer satisfaction (NPS), loyalty, and overall customer experience.
Explore more opportunities at Fidamy