Assistant Manager - Operations

Job Description (JD) – JL3 Assistant Manager Operations

Location: Sy No 80/6, Chokkahalli Village kasaba Hobli Hoskote, taluka, Bangalore Bengaluru- 562114 India

Google link - https://www.google.com/maps/dir/13.1162711,77.8177703/Jockey+Maersk+and+page+industry+unit+32,+4R99% 2B2GX,+Chokkahalli,+Karnataka+562114/@13.1136474,77.8128433,1696m/data=!3m2!1e3!4b1!4m18!1m7!3m6!1s0x3bae059a72cbea4b:0xd37df299a9cea230!2sJockey+Maersk+and+page+industry+unit+32!8m2!3d13.1174721!4d77.8185911!16s%2Fg%2F11vbwh2vx3!4m9!1m1!4e1!1m5!1m1!1s0x3bae059a72cbea4b:0xd37df299a9cea230!2m2!1d77.8185911!2d13.1174721!3e9?entry=ttu&g_ep=EgoyMDI2MDcxMy4wIKXMDSoASAFQAw%3D%3D

Qualifications

• Any Graduate or Degree in Supply Chain or Logistics preferred

Experience

• 7–10 years of warehouse/contract logistics experience.
• Experience in WMS, SAP, Inventory Control, and Team Handling.
• Exposure to B2B, Retail, Consumer or Finished Goods warehousing preferred.

Position Purpose

To lead day-to-day warehouse operations including inbound, outbound, inventory, manpower management, customer service support, safety, and continuous improvement activities while ensuring SLA adherence, productivity, quality, and cost optimization.

Key Responsibilities

1. Warehouse Operations Management

• Supervise daily inbound, outbound, put-away, picking, packing, and dispatch activities.
• Ensure timely execution of customer orders as per agreed SLAs.
• Monitor throughput and productivity targets daily.
• Coordinate with transporters and internal teams for smooth dispatch operations.
• Ensure efficient space utilization and warehouse capacity management.

2. Inventory Management

• Maintain inventory accuracy through cycle counts and periodic stock verification.
• Investigate stock discrepancies and ensure timely closure.
• Monitor inventory ageing, damaged stock, and non-moving inventory.
• Ensure proper system transactions in WMS/SAP.

3. Team Management

• Lead warehouse supervisors and contract labour.
• Prepare manpower deployment plans and shift rosters.
• Monitor attendance, productivity, and discipline of the workforce.
• Conduct daily toolbox talks and team briefings.
• Support employee training and skill development.

4. Customer Service & SLA Management

• Act as the first point of contact for operational escalations.
• Ensure order fulfilment KPIs are achieved.
• Provide timely updates to customers and stakeholders.
• Support RCA and CAPA preparation for operational deviations.

5. Safety, Quality & Compliance

• Ensure compliance with Maersk HSE standards and warehouse SOPs.
• Conduct safety audits and maintain 5S standards.
• Ensure adherence to customer compliance requirements.
• Report and investigate safety incidents and near misses.

6. Continuous Improvement

• Identify process improvement opportunities.
• Drive productivity enhancement initiatives.
• Reduce operational waste, rework, and overtime.
• Participate in Kaizen and Lean initiatives.

Key Performance Indicators (KPIs)

Inventory Accuracy ≥99.5%

Order Fulfilment SLA≥99%

Picking Accuracy≥99.8%

On-Time Dispatch≥99%

Productivity Achievemen≥100% Plan

Safety Compliance - Zero LTIs

Overtime Control- Within approved Budget

Audit Compliance- 100% Closure

Required Skills

• Warehouse Operations Management
• Inventory Control & Reconciliation
• People Management
• Customer Handling
• WMS/SAP Knowledge
• MS Excel & Reporting
• Problem Solving & RCA
• Communication & Stakeholder Management
• Lean & Continuous Improvement
• Safety Compliance Management

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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