Help Desk Technician @ PeopleSharp

Solve Problems. Help People. Build Your IT Career.

Bastionpoint Technology is a growing Managed Service Provider (MSP) looking for an L1 Help Desk Technician to join our Richmond team.

This is a great opportunity for someone early in their IT career who wants to build a strong technical foundation while supporting 100+ businesses, networks, systems, and technologies.

What Makes This Role Different?

This is a fast-paced, phone-heavy support role where you may spend up to 6 hours per day working directly with clients over the phone. You’ll diagnose issues, walk users through solutions, and make sure they feel supported while working alongside experienced engineers.

What You'll Do

Provide Level 1 support through phone, email, and ticketing systems
Troubleshoot hardware, software, connectivity, and end-user issues
Support Microsoft 365, cloud applications, devices, and on-premise systems
Troubleshoot basic networking, Wi-Fi, LAN/WAN, firewall, and connectivity issues
Prioritize tickets and keep clients informed
Explain technical solutions clearly to users with varying technical knowledge
Document troubleshooting steps and resolutions
Escalate issues when additional expertise is needed
Build your technical skills through hands-on support and mentorship

What We're Looking For

You don’t need years of experience. We’re looking for someone with a strong technical foundation, willingness to learn, and excellent customer service skills.

Ideally, you’ll have:

0–2 years of hands-on IT, PC support, help desk, or technical support experience
Basic computer hardware and troubleshooting knowledge
General knowledge of Microsoft 365 and cloud services
Basic understanding of networking concepts
Strong verbal and written communication skills
Confidence speaking with clients and explaining technical issues
Strong organization, follow-through, and attention to detail
Ability to remain calm and professional in a fast-paced environment
Valid driver’s license and reliable transportation for occasional onsite support

Certifications, technical schooling, internships, home labs, or other hands-on IT experience are a plus. We’re most interested in your ability to learn, troubleshoot, communicate, and provide great service.

What You'll Get

$45,000+ starting salary, scalable based on experience
Health insurance, PTO, and retirement plan
Technical mentorship from experienced engineers
Exposure to a wide range of technologies and client environments
Career development and advancement opportunities
On-site gym, sauna, and gaming room
Collaborative, people-focused team environment

Who Will Thrive Here?

This role is ideal for someone who wants to build a long-term IT career, enjoys solving problems and helping people, is comfortable spending significant time on the phone, takes ownership, and is eager to learn.

Ready to Start Your IT Career?

If you want to develop your technical skills while supporting a wide variety of real-world IT environments, we’d love to hear from you.

Quick apply with your resume

Get a head start on the application process through our online portal here: https://www.ondemandassessment.com/o/JB-QHW0AOKFP/landing?u=1182753

About the company

PeopleSharp provides specialized recruitment support for Managed Service Providers (MSPs) and other channel companies by acting as an outsourced internal recruiting department. Its model focuses on long-term partnerships rather than transactional hires, offering contracted recruiting at rates below market average with payments spread over time to reduce large placement fees. The core method, layered filtering, first screens candidates for potential, growth potential, and cultural fit, then evaluates specific skills and experience. This creates stronger, more adaptable teams for clients. The company differentiates itself through its emphasis on candidate brainpower, work ethic, and culture fit over pedigree, transparent hiring strategy advice, and a consultative approach aimed at improving the client’s overall business health and scalability.

Company Size

1-10

Company Stage

N/A

Total Funding

N/A

Headquarters

N/A

Founded

2021

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Simplify's Take

What believers are saying

The August 27, 2026 career page lists eight open roles, signaling active client demand.
LinkedIn showed 1,551 followers on September 1, 2026, giving modest brand reach.
ZipRecruiter listings through June 2026 show ongoing placement activity across multiple states.

What critics are saying

LinkedIn shows only 1-10 employees on September 1, 2026, creating founder dependence.
The niche depends on MSP hiring budgets; a 2026 slowdown hits recurring recruiting revenue fast.
Generalist recruiters and RPO firms can copy consultative service and undercut pricing quickly.

What makes PeopleSharp unique

Dave Cava founded PeopleSharp after scaling Proactive Technologies to $10M revenue.
PeopleSharp sells MSP-specific recruiting, acting like an outsourced internal hiring department.
Its layered filtering prioritizes brainpower, work ethic, and fit before experience.

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Benefits

Health Insurance
Paid Vacation
Wellness Program
Gym Membership
Dental Insurance
Vision Insurance
Flexible Work Hours
Hybrid Work Options
Professional Certification Support
Training Programs

PeopleSharp

Help Desk Technician