Client Management Consultant

Build a healthier and more sustainable future for everyone.

At AIA, your skills, perspective and ideas can contribute to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will take on meaningful challenges, collaborate with talented colleagues and help turn ideas into positive outcomes for our customers and communities.

Join us to shape what comes next, grow through new experiences and extend your impact across Asia.

About the Role

The position drives long-term client value through proactive relationship management, service oversight, and account growth opportunities.
• Own corporate client relationships and ensure successful onboarding, retention, renewal and customer experience throughout the client lifecycle.
• Serve as the primary point of contact for clients and distribution partners, providing solution support and coordinating across internal teams to ensure a seamless customer experience.

Report to: Head of Corporate Solution

Function: Business Strategy I Department: Corporate Solution

Location: HCM

Role: Individual Contributor

ROLES AND RESPONSIBILITIES

Manage Corporate Client Relationships, Onboarding, Retention and Renewal Activities

• Serve as the primary relationship owner for assigned corporate clients throughout the client lifecycle.
• Lead and coordinate client onboarding activities to ensure smooth implementation and readiness.
• Develop and maintain strong relationships with key client stakeholders and distribution partners.
• Drive retention and renewal outcomes through regular account reviews, proactive engagement and renewal planning.

Lead Customer-Facing Solutioning Discussions, Benefit Reviews and Proposal Presentations

• Understand client needs and recommend appropriate employee benefit solutions aligned with business objectives.
• Facilitate benefit review discussions and identify opportunities for plan enhancement or account growth.
• Prepare and present proposals, renewal recommendations and solution options to clients and distributors.
• Work closely with technical and product stakeholders to develop commercially viable and customer-centric solutions.

Coordinate Across Internal Teams to Resolve Issues and Deliver Service Commitments

• Act as the central coordination point between clients, distributors and internal stakeholders including Underwriting, Operations, Claims and Product teams.
• Monitor service delivery against agreed commitments and proactively manage client escalations.
• Drive timely resolution of operational, servicing and implementation issues impacting clients.
• Foster strong cross-functional collaboration to ensure a seamless and consistent client experience.

JOB REQUIREMENTS

• Bachelor's degree in Business Administration, Finance, Insurance, Marketing, Economics, or a related field.
• Minimum 7 years of experience in Insurance, Employee Benefits, Corporate Solutions, Relationship Management, or Account Management.
• Proven experience managing corporate clients and supporting renewals, retention, and account growth.
• Experience working across multiple stakeholders including Distribution, Underwriting, Claims, Operations, and Product teams.
• Good understanding of Life Insurance, Employee Benefits, and Group Insurance products.
• Ability to analyze client needs, claims experience, and renewal performance to support solution recommendations.
• Strong proficiency in PowerPoint, Excel, and business presentation tools.
• Strong relationship-building, stakeholder management, and customer engagement capabilities.
• Excellent communication, presentation, influencing, and negotiation skills.
• Strong problem-solving, planning, and execution skills with a proactive and results-oriented mindset.
• Lead a larger portfolio or client management team.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.