Cato Networks

Cloud-based network security and connectivity platform

Product Support Engineer Tier 3

Implementation & Technical Account ManagementConfirmed live in the last 24 hours

Full-timeTokyo, JapanNo salary listedIn-person

About the Job

Requirements

Has at least 2–3 years of experience working as a Tier 2–3 Support Engineer or Network Engineer.
Knowledge of security concepts such as Cloud Access Security Broker (CASB), Data Loss Prevention (DLP), and Intrusion Prevention Systems (IPS) is an advantage.
Strong computer skills, with an emphasis on networking, TCP/IP, firewalls, and proxy servers.
Technical experience with DNS, DHCP, NAT, HTTP/HTTPS, and VoIP.
Experience with VPNs, IPsec, BGP, security protocols, and standards.
Familiarity with WAN, SD-WAN, and MPLS networks.
Strong troubleshooting abilities and willingness to investigate complex technical problems in live production environments.
Experience working with a cloud or SaaS technology provider is an advantage.
Excellent oral and written communication skills and a passion for working with customers.
Ability to adapt and work efficiently in a rapidly changing environment, with willingness to manage multiple simultaneous projects.
Ability to work with globally dispersed, cross-cultural teams.
Solid command of Japanese and English, both written and spoken.

Responsibilities

Own customer issues and manage them through resolution.
Research, diagnose, and troubleshoot customer issues and identify solutions.
Work directly with Research and Development and Product Management on customer issues through resolution.
Serve as a focal point for customer needs and build trusted-advisor relationships by understanding customers’ businesses and aligning their needs with the company’s solutions.
Nurture customer relationships through ongoing communication and periodic meetings.
Advocate for customers internally and collaborate with teams including Product Management, Engineering, Sales, and Finance.
Monitor customer status and identify areas of concern and growth opportunities.
Help build and expand the company’s Global Support Services.

Desired Qualifications

Knowledge of security concepts such as CASB, DLP, and IPS.
Experience working with a cloud or SaaS technology provider.

Cato Networks is the converged network and security cloud for the AI era.

As AI reshapes cybersecurity, enterprises face a dual challenge: unlocking AI’s potential while defending against AI-driven attacks. Cato addresses both through a unified, cloud-native platform, providing the visibility and context to prioritize risks and stop threats in real time across users, applications, data, and AI agents.

Join us as we scale: take on ambitious technological challenges and shape the next generation of enterprise security at a company trusted by thousands of organizations worldwide.

Now we’re looking for a visionary and customer-focused Product Support T3 Engineer to join our team. In this role, you will be engaging with our customers during the post-sales process, evaluation, onboarding, and as the ongoing customer lifecycle continues. This is an opportunity to join a Cloud Network Security Rocket Ship to take part in making the future of SD-WAN today

Responsibilities:

Own and manage customer issues and see problems throughout resolution
Research, diagnose, troubleshoot, and identify solutions to resolve customer issues, keeping positive, and “can-do” attitude
Work directly with R&D and Product Management on customer issues upon full resolutions
Be a focal point for the customer’s needs and become a trusted advisor with customers by deeply understanding their business and aligning their needs with our solutions
Nurture the relationship with the customer through ongoing communication and periodic meetings
Act as a customer advocate internally while effectively collaborating with internal teams including product management, engineering, sales, and finance
Monitor customer status and identify both areas of concern and growth opportunities
Be a part in building and expanding the company’s Global Support Services

Requirements:

Has 2-3 years or more experience working as a Support Engineer (tier2-3)/Network Engineer (required)
Knowledge of security concepts such as CASB, DLP, IPS (advantage)
Strong computer skills with an emphasis on Networking, TCP/IP, Firewalls, and proxy servers
Technical experience with DNS, DHCP, NAT, HTTP/HTTPS, VOIP
Experience with VPNs, IPsec, BGP, security protocols, and standards
Familiarity with WAN/SD-WAN/ MPLS networks.
Great troubleshooting abilities and passion to dive into complicated technical problems in real production environments
Experience working with Cloud, SaaS technology provider (advantage)
Excellent oral and written communication skills with a passion for working with customers
Ability to adapt and work efficiently in a rapidly changing dynamic environment with a willingness to manage multiple simultaneous projects
Ability to work with globally dispersed, cross-cultural team
Solid command of the Japanese and English languages (written and spoken)

About the Company

Cato Networks

Cloud-based network security and connectivity platform

Cato Networks provides a cloud-based network and security service that connects all of a business's branches, data centers, remote workers, and cloud resources through a single platform. It offers Cato SASE Cloud with SSE 360, which merges network connectivity and security into one service that can progressively replace or augment existing networks and security tools. The system runs from the cloud and is accessed via a subscription, scalable to fit organizations of any size. It operates from 80+ global points of presence to ensure secure, optimal routing and performance for users anywhere, with built-in traffic optimization to reduce data usage and costs. In short, it delivers secure, fast, and centralized connectivity for distributed organizations, aiming to simplify and strengthen enterprise networking and security at scale.

Company size: 1,001-5,000
Company stage: Private
Total funding: $1.1B
Headquarters: Tel Aviv-Yafo, Israel
Founded: 2015

Recently Posted Jobs

Explore more opportunities at Cato Networks

See more jobs