Full-Time

Account Executive – Senior Mid Market

Latam

Posted on 4/18/2024

Intercom

1,001-5,000 employees

AI-powered customer service and chatbots

Senior

San Francisco, CA, USA

Required Skills

Sales

Requirements

4+ years experience as an Account Executive
2+ years of SaaS experience selling similar products
Proficient in Portuguese, fluency in Spanish preferred
Strong sales instincts and track record hitting and exceeding quota
Ability to close net new business in a competitive landscape
Exceptional written and verbal communicator
Comfortable operating in a fast-moving organization
Exhibits a growth mindset, intellectual curiosity, and ambition

Responsibilities

Drive the acquisition of new clients and manage the full sales cycle within the Latin American market
Develop and maintain strong relationships with existing clients for upselling and cross-selling
Provide timely and accurate forecasts and revenue performance visibility
Maintain up-to-date knowledge of products and processes
Create tailored demonstrations for client needs
Engage in team development and mentoring
Represent the voice of the customer to cross-functional partners
Contribute to the overall growth of the global Enterprise business

Intercom is an AI-first customer service platform that helps businesses deliver better, faster, more personalized support.

Intercom is bringing AI-first Customer Service to the world, dramatically improving experiences for customers, support agents, and managers alike.Modern, fast, and easy-to-use, Intercom’s complete AI-first Customer Service Platform enhances the customer experience, improves operational efficiency, and scales with our customers’ business every step of the way. Intercom is also the most innovative and fastest improving product on the market. Shipping over 200 product improvements every year, Intercom is bringing AI features to market before anyone else.

What’s the opportunity? 🤔

As an Account Executive, Senior Mid Market, you will be at the forefront of our expansion in the LATAM market. We’re building a world-class sales organization, and the road ahead is going to be very exciting. We are seeking high-energy self starters who are driven by the desire to excel and thrive in a fast-paced, collaborative environment. You will have the opportunity to work with a diverse and talented team, where your contributions will directly impact our success in the region.

What will I be doing? 🚀

Drive the acquisition of new clients and manage the full sales cycle from prospecting to closing within the Latin American market.
Develop and maintain strong relationships with existing clients, identifying opportunities for upselling and cross-selling Intercom’s solutions.
Provide timely and accurate forecasts and clear visibility on revenue performance.
Maintain up-to-date knowledge of our evolving products and processes.
Create your own demonstrations, tailored to client needs.
Engage in team development and mentoring.
Represent the voice of the customer to cross-functional partners, including Marketing and Product.
Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team.

What skills do I need? 📖

4+ years experience as an Account Executive.
2+ years of SaaS experience selling similar products.
Must be proficient in Portuguese, fluency in Spanish also preferred.
Strong sales instincts and track record hitting and exceeding quota.
Work closely with the Customer Success team to ensure clients are receiving the maximum value from Intercom’s products and services.
Provide accurate sales forecasts and maintain a pipeline of prospects and active accounts.
Exceptional written and verbal communicator.
Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes.
Ability to close net new business in a competitive landscape.
Exhibits a growth mindset, intellectual curiosity, and ambition.

Benefits 😍

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Open vacation policy and 10 corporate holidays
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

The base salary range for candidates within the San Francisco Bay Area is $106,500 - $125,500. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

*Proof of eligibility to work in the United States is required.

Policies

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Is this role not quite what you’re looking for? Join our Talent Community to stay connected with us.

Intercom

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Website

View Company Profile

Intercom offers an AI-powered customer service solution that automates conversations, resolves issues faster, and boosts customer satisfaction, with features such as AI-powered chatbots, automation tools, and a lightning-fast shared Inbox. The platform is used by over 25,000 global organizations, including Atlassian, Amazon, and Lyft Business, to deliver seamless customer experiences and send over 500 million messages per month.

Company Stage

Series D

Total Funding

$291.9M

Headquarters

San Francisco, California

Founded

2011

Growth & Insights

Headcount

6 month growth

↑ 3%

1 year growth

↑ 7%

2 year growth

↑ 3%

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.