Automotive Lead Service Advisor

Job Description

Job Title:

Automotive Lead Service Advisor

Location:

17875 Oakmont Drive, Omaha, NE, 68136

Job Overview:

As a Lead Service Advisor with Christian Brothers Automotive, you lead the sales team that our guests rely on when they need vehicle assistance and decide to invest in repairs. For these reasons, you play a key role in building relationships with our guests. Our Lead Service Advisor guides guests through the entire repair process, keeps them informed of their vehicle's status, and ensures their satisfaction before they leave our facility.

The Lead Service Advisor is accountable for and has authority over all aspects of the daily sales operation. Responsibilities include, but are not limited to, guest experience, sales activities, team management, quality of work, guest satisfaction, revenue, profit margin, and other documented goals as assigned by the Director of Operations, Shop Operations Director and Owner.

Responsibilities include, but are not limited to:

• Serve office and shop personnel with humility, urgency and excellence
• Serve our guests and community in a similar manner
• Lead all daily sales operations
• Follow and enforce all company policies and procedures outlined in the current Employee Handbook
• Ensure quality of work, attitude, and performance meets or exceeds guest satisfaction goals
• Develop estimates and work orders
• Direct Service Writers' development of our guest estimates and work orders and assign work orders to the technicians
• Ensure selection of quality parts
• Ensure target margins are achieved
• Open and close stores on a daily basis
• Perform daily, weekly, and monthly reconciliations, audits, and report analysis. Report results to Franchise Owners and/or Operators
• Serve as the primary communications interface to the guests, before, during, and after service
• Present the best solution to properly repair our guest’s vehicle in a way that is easy for them to understand
• Consistently and effectively sell our services without ever jeopardizing honesty and integrity
• Act professionally to represent the quality organization you work for, always projecting honesty and integrity
• Perform other duties as may be assigned

Qualifications

Qualifications:

• Strong sales acumen
• Understand service to others, both professionally and personally
• 5 years work experience in Automotive Guest Service & Service Sales
• Supervisory or Management experience in the Automotive Industry
• Proficiency in Windows based computer software and automotive store applications
• Experience in TekMetric software application preferred, but not required
• Graduation from an industry recognized service training program preferred but not required
• ASE Service Consultant certification or equivalent experience
• Current driver’s licenses
• Driving record acceptable to our current insurance carrier
• Ability to pass a drug screening

Physical Requirements:

• Being on your feet for the majority of the workday (standing, walking, etc.)
• Occasionally lifting and carrying objects over 50 lbs.
• Driving manual transmission vehicles
• Keeping a brisk work pace in a high-volume environment
• Using a keyboard and mouse several times daily
• Using a standard handset phone several times daily

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity, and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacturer-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

Thank you for viewing this opportunity! This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation ("CBAC") is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. If you are hired for this position, you also understand and acknowledge that the local franchisee will be your employer and that CBAC will not be your employer. The local franchisee is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.

Compensation: 120000 to 150000 (USD) (YEARLY)