N

National Veterinary Associates

Provides veterinary network, partnerships, and resources

Regional Manager of Operations

Business & StrategyConfirmed live in the last 24 hours
Full-timeSalt Lake City, UT, USA

About the Job

Requirements

  • At least 4 years of multi-site business operations experience is required, ideally across 10 or more locations.
  • Veterinary, animal health, or human health management experience is a plus.
  • Strong time-management and organizational capability, with the ability to balance multiple priorities at once.
  • Sound judgment, problem-solving skills, and effective decision-making abilities.
  • Ability to translate strategy into action, connect hospital operations to the organization's purpose and vision, use data and analytics to identify business insights, and develop pragmatic solutions.
  • Skill in coaching and developing leaders, providing candid feedback, and building high-performing teams.
  • Ability to manage a range of unique sites and apply business and operational excellence principles to each hospital's distinctive needs.
  • Willingness to travel up to approximately 80% of the time.
  • A bachelor's degree or equivalent education is required.

Responsibilities

  • Provide operational leadership to veterinary hospitals in the territory and ensure alignment with organizational standards, initiatives, and business goals.
  • Serve as the primary liaison between hospital leadership and the Support Center to ensure consistent communication and execution of priorities.
  • Be accountable for hospital team performance and results, including operational, financial, and cultural outcomes.
  • Adapt divisional and territory plans and priorities in response to hospital needs, resource constraints, staffing changes, and emerging operational challenges.
  • Make decisions guided by policies, resources, and the business plan, and seek guidance from the Division Leader when alignment or escalation is needed.
  • Provide subject-matter guidance to hospital leaders, hospital teams, and cross-functional colleagues on practice management, financial performance, and organizational initiatives.
  • Analyze financial performance and operational metrics, including profit and loss management, budgets, labor costs, revenue growth, reputation management, and referral coordination, to identify trends and drive profitability.
  • Collaborate with the Division Leader to develop long-term hospital improvement plans, analyze hospital financial health, diagnose issues, and implement changes.
  • Develop action plans, track performance metrics against goals, and report results to leadership.
  • Train hospital leaders in financial and operational systems, processes, and reports, including through new-leader onboarding.
  • Assess hospital operations, share best practices, and implement improvements to efficiency, compliance, and consistency in medical, technical and nursing, and customer service areas.
  • Work with Medical Operations and hospital medical leadership to support Standards of Care and other medical initiatives.
  • Support nursing operations, including nursing labor, workflow, staffing, training, and technician utilization, in partnership with hospital and medical leadership.
  • Support veterinarian retention and recruiting efforts in partnership with Medical Operations and hospital leadership.
  • Develop and implement territory business strategies that promote growth, operational excellence, and client satisfaction.
  • Monitor and enhance client experience, driving retention and new-client growth initiatives.
  • Provide expertise and best practices for hospital marketing tactics, including referral coordination and online reputation management.
  • Support implementation of new technologies, systems, and initiatives, including PIMs, inventory systems, and Dayforce.
  • Champion organizational initiatives and change-management efforts to ensure adoption at the hospital level.
  • Support onboarding and transition of new hospitals, including training and development, change and risk management, and initial operational assessments.
  • Support hospitals with acute site needs, problem-solve, drive change, and enable growth.
  • Coach, mentor, and support hospital leaders to strengthen leadership capability and accountability.
  • Oversee onboarding and training of new hospital leaders and ensure ongoing development in financial, operational, and leadership skills.
  • Travel regularly to supported hospitals and participate in site visits, meetings, and presentations.

Desired Qualifications

  • Veterinary, animal health, or human health management experience.
  • Experience supporting 10 or more locations is preferred.

About the Company

National Veterinary Associates

Provides veterinary network, partnerships, and resources

NVA (National Veterinary Associates) builds a network of animal hospitals and pet resorts by partnering with veterinary practices. It provides these partners with support, resources, and access to a shared knowledge base to improve day-to-day operations, veterinary care, and animal welfare. The way it works is through partnerships: practices join the network and use the collective tools, training, and services to run their clinics more efficiently while keeping their own culture. This makes NVA different from competitors by leveraging a large, connected community that emphasizes collaboration, shared expertise, and sustainable growth across many clinics and facilities, rather than competing in isolation. The company’s goal is to raise the standard of care in veterinary medicine and pet care by enabling more practices to grow, share knowledge, and deliver better outcomes for animals and their owners.

Company size
1,001-5,000
Company stage
Growth Equity (Non-Venture Capital)
Total funding
$128M
Headquarters
Agoura Hills, CA
Founded
1996

Recently Posted Jobs

Explore more opportunities at National Veterinary Associates

See more jobs