Technology Support Analyst 3
About the job
- Proficient to advanced knowledge of Windows, macOS, mobile, and tablet operating systems, including the ability to build, configure, and troubleshoot these systems.
- Proficient to advanced knowledge of hardware, software, applications, endpoint connectivity, and network fundamentals, including how network conditions, identity, access, and infrastructure dependencies affect end-user technology and support outcomes.
- Proficient understanding of security principles and practices relevant to end-user technology support, including endpoint protection, authentication, access controls, firewalls, encryption, secure configuration, and security-aware troubleshooting that protects confidential or sensitive information.
- Strong troubleshooting and analytical skills, with the ability to resolve advanced issues, guide junior associates, manage multiple priorities, and adapt to changing technologies, processes, and service conditions.
- Deep understanding of support tools, including remote assistance, diagnostic software, IT service management, digital user experience, automation, dashboards, and alerting tools.
- Ability to responsibly use approved advanced AI capabilities and automation for diagnostics, knowledge creation, data analysis, communication drafting, and continuous improvement while validating outputs and following security, privacy, data handling, and compliance requirements.
- Strong verbal and written communication skills, including active listening, clear articulation of technical solutions, professional and empathetic user communication, and effective knowledge transfer.
- Ability to collaborate effectively within Technology Support Services and with business, infrastructure, engineering, product, operations, managed service provider, local technical partner, regional, and global partner teams while prioritizing work in a fast-paced environment and supporting alignment to global standards and service expectations.
- Provide senior-level virtual and in-person technical support for Capital Group associates, clearly communicating complex issues and solutions while delivering a strong user experience.
- Serve as an escalation point for Level 1 and Level 2 support, solving complex hardware, software, connectivity, and service issues, including situations without established troubleshooting steps or knowledge articles.
- Engage in Incident and Request processes at a senior level, review support queues, dashboards, alerts, and escalations, and help ensure timely resolution in accordance with differentiated service levels and established SLAs.
- Participate in major incidents by contributing technical expertise to impact identification, triage, troubleshooting, escalation coordination, workaround validation, user communication support, and post-incident knowledge capture.
- Maintain high-quality ticket documentation, including actions taken, solutions provided, knowledge references, and escalation details, and participate in ticket, call, and chat quality assurance processes to support process adherence and continuous improvement.
- Create and maintain technology SOPs, end-user knowledge, and technical knowledge base articles to support consistent service delivery and effective knowledge reuse.
- Use approved support tools, automation, dashboards, alerts, and advanced AI capabilities to improve support effectiveness, accelerate issue analysis, strengthen knowledge content, and support consistent associate communications while following data handling, security, and compliance requirements.
- Act as a backup and extension point for wider infrastructure activities where local or regional technical coverage is required, collaborating across global infrastructure, engineering, product, operations, Technology Support Services, local technical partners, and other partner teams to support implementation, troubleshooting, validation, service continuity, and alignment to global standards within defined process and escalation boundaries.
- Build and maintain effective global partnerships by sharing local insights, raising regional service considerations, contributing to global process improvements, and supporting consistent adoption of globally aligned support practices, tools, knowledge, and service expectations.
- Participate in and may lead simple to medium-complexity projects, team meetings, training, and improvement activities; share knowledge, provide recommendations, and perform additional responsibilities as assigned.
- Act as the primary point of escalation within Technology Support Services, providing guidance and advanced troubleshooting for the most complex hardware, software, and connectivity issues without established troubleshooting techniques or knowledge base articles.
- Participate in the problem process through resolution by identifying recurring technical issues from escalations, Incident and Request reviews, dashboards, and support trends; conduct or contribute to technical investigations, support root cause analysis, and work with Level 4 teams, engineering, product owners, and vendors to coordinate resolution, improve integrated support, and enhance the end-user experience.
- Assist in establishing end-user hardware and performance baselines and developing dashboards and alerts based on those baselines so deviations are quickly recognized and addressed.
- Assist Level 4 team members in building automation that proactively resolves common user issues.
- Identify knowledge gaps from escalations, recurring issues, root cause findings, and changes to supported technologies, and translate those findings into improved SOPs, technical knowledge articles, workaround guidance, process direction, and targeted training for Technology Support teams.
- Assess all new hardware to ensure it is fit for purpose and does not introduce unnecessary risk to the environment.
- Stay current on emerging technologies, tools, and industry best practices to ensure effective support for Capital Group associates.
- Provide informal leadership, guidance, training, and knowledge sharing to support team capability, service quality, and continuous improvement.
About the company
Capital Group is a private investment firm that manages equities and fixed-income assets for individuals and institutions. It focuses on long-term investing through high-conviction portfolios and rigorous research, using the American Funds lineup to seek solid results. The firm differentiates itself with a globally distributed team of more than 8,000 associates and a strong emphasis on personal accountability guiding investment decisions. Its goal is to improve people’s lives through successful investing.
Company Size
5,001-10,000
Company Stage
N/A
Total Funding
$64.8B
Headquarters
Dongcheng District, China
Founded
N/A
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Simplify's Take
What believers are saying
- On August 11, 2026, Capital Group announced a $38 million Manhattan expansion and 200 jobs.
- On August 26, 2026, Guillermo Veiga became CIO, sharpening technology and AI execution.
- Capital Group approved first European active ETFs for Q1 2027, broadening distribution beyond North America.
What critics are saying
- Pover v. Capital Group reached the Ninth Circuit on July 30, 2026, expanding ERISA exposure.
- Capital Group's retirement-plan litigation challenges proprietary fund selection and fiduciary process.
- ETF competitors like BlackRock and Vanguard commoditize active management, squeezing fee premiums by 2027.
What makes Capital Group unique
- Capital Group spans $3.6 trillion and 34 offices, while remaining privately controlled.
- Its 2026 ETF model portfolios blend active and passive funds with 7-person oversight committees.
- Long-tenured research culture and individual accountability still anchor American Funds and Capital Group branding.
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Benefits
401(k) Retirement Plan
Performance Bonus
Company News
Capital Group to launch quartet of active ETFs. First active ETFs outside North America 01 October 2026 Capital Group will launch its first active ETFs in the European market in the first quarter of 2027, after receiving regulatory approval from the Central Bank of Ireland. Four strategies across equities and fixed income will be made available to investors through a UCITS ETF structure. They are designed to be core holdings within investor portfolios. Capital Group already has $160bn across 25 active ETF strategies and eight ETF model portfolios in the US, and seven in Canada. Guy Henriques, president, Europe and Asia-Pacific client group and Capital Group, said: "Its focus is on delivering Capital Group's long-term investment results in its clients' vehicle of choice. "Investors increasingly want the flexibility and efficiency of ETFs alongside the benefits of active management. "This approval is a significant milestone in our global active ETF expansion. Our active ETFs are among the fastest growing in the US, and bringing this offering to Europe and Asia-Pacific strengthens our position to be the investment partner of choice for intermediaries and institutional clients around the world." MORE ARTICLES ON
Palos Verdes Estates oceanfront compound sells for record $24.3M. Completed in 2016, the gated compound spans more than an acre and features two homes totaling 12,472 square feet. PUBLISHED: September 30, 2026 at 1:34 PM PDT UPDATED: September 30, 2026 at 4:03 PM PDT A Santa Barbara Spanish-style estate on an oceanfront Palos Verdes Estates bluff recently changed hands for $24.26 million. The Aug. 14 sale surpassed the previous record of $22.4 million, set by a Rolling Hills estate in October 2018, to become the Palos Verdes Peninsula's most expensive residential transaction on record. Completed in 2016, the gated compound spans more than an acre on the westernmost point of the bluff, with 180-degree views. Its two homes total 12,472 square feet of living space with seven bedrooms and 11 bathrooms. Public records identify the buyer as Landslide Holdings LLC, a Delaware limited liability company managed by Steven D. Burns and his wife, Jo. Burns is an equine veterinarian and champion breeder of American quarter horses. According to the American Quarter Horse Association, runners bred by Burns at Burns Ranch in Menifee have earned more than $43 million. Records also show Burns Ranch serves as the LLC's principal address. A central terrace with a pool and spa connects the 7,022-square-foot main house to the separate 5,450-square-foot guest pavilion. Inside the main house, reclaimed wood-beamed ceilings, French white oak, limestone floors, walls finished in Roman clay plaster, vintage Italian chandeliers and antique fireplace mantels from France set the tone. A fireplace anchors the living room, while a butler's pantry links the formal dining room to the eat-in gourmet kitchen and breakfast room. The culinary space has French limestone countertops, a Wolf six-burner stove, a copper sink and Waterworks fixtures. In the family room, fully retractable glass walls open to lawns, limestone patios and pergolas. Other features of the main house include a home office, screening room and primary suite with direct access to an outdoor spa. The primary bedroom has a fireplace, while the bathroom has a separate tub and shower. A walk-in closet offers custom built-in storage and an island. The two-bedroom guest pavilion has a secured wine cellar, gym and home office. A custom indoor grill, oversized dining area and multiple seating areas open to the pool terrace. Garage parking for seven cars, Savant home automation and a security system round out the highlights. The seller is Timothy D. Armour, retired chair and chief executive officer at Capital Group, acting as trustee of the Del Mar Trust. Through the trust, he purchased two separate properties to build the compound, paying $4.9 million for the first in July 2007 and $4.5 million for the neighboring lot in March 2011. Interior designer Tim Clarke handled the interiors, while landscape architect Art Luna oversaw the grounds. When the property first hit the market for $35 million in September 2023, Britt Austin of Vista Sotheby's International Realty told SCNG she expected the local market to strengthen, citing its large lots and scenic setting. "I don't know why prices are (undervalued), but I think that will change," she said at the time. After dropping the asking price to $29.75 million, the sellers eventually withdrew the property from the open market, Redfin shows. But Austin and her mother, Cari Corbalis - also of Vista Sotheby's International Realty - remained attached to the property. Representing both the buyer and the seller, they finalized the record deal at 18.5% below that final public asking price. The Home Stretch: Our weekly newsletter breaks down the news on affordability, renting, buying, selling & more.
CIOs on the move: September 2026. September's CIO appointments reflected the breadth of responsibilities now assigned to senior technology executives. Organizations recruited leaders with backgrounds in cybersecurity, enterprise architecture, healthcare informatics, manufacturing systems, AI, and business transformation. Here are 10 technology executives who accepted new CIO or CTO positions during September 2026. Mayo Clinic announces Arun Kumar Bhaskara-Baba as CIO. Mayo Clinic named Arun Kumar Bhaskara-Baba Chief Information Officer. He joined Mayo Clinic from Honeywell Aerospace and Defense, where he directed digital strategy and helped expand the organization's AI capabilities. His earlier experience includes technology leadership assignments at Johnson & Johnson. Balaji Rangaswamy appointed CIO of GXO Logistics. GXO Logistics appointed Balaji Rangaswamy to the newly created Chief Information Officer position. Rangaswamy leads the enterprise systems, architecture, information strategy, cybersecurity, data governance, digital resilience, and service management functions supporting GXO's global logistics operations. Capital Group announces Guillermo Veiga as CIO. Capital Group announced Guillermo Veiga as its incoming Chief Information Officer in September. Veiga, who was serving as group chief information and operations officer at Standard Chartered Bank, is scheduled to join Capital Group in November. His previous employers include AWS, Cisco, and Banco Santander. Natalie Pageler Joins Seattle Children's as SVP and CIO. Seattle Children's appointed Natalie Pageler Chief Information Officer. Pageler joined the pediatric health system from Stanford Children's Health and Stanford University School of Medicine, where her positions included division chief of clinical informatics and associate dean of maternal child health. Nathaniel Arnold appointed CIO of entegris. Entegris appointed Nathaniel Arnold Chief Information and Digital Officer. Arnold previously served as CIO for engineering and future of flight at GE Aerospace and held earlier CIO assignments involving commercial engines, services, and supply chain technology. Production Resource Group names Joe Simon as CIO and CTO. Production Resource Group appointed Joe Simon Chief Technology and Information Officer. Simon previously advised media and entertainment businesses on technology modernization and AI strategy and formerly served as CITO at Entain and COO of Encompass Digital Media. Shamyo Chatterjee appointed CIO of moore. Moore appointed Shamyo Chatterjee Chief Information Officer. Chatterjee most recently served as CIO at Corsair and previously held technology leadership positions at Linksys, Satellite Healthcare, and Ellie Mae. Bridget Collins takes EVP and CIO role at progress Software. Progress Software announced Bridget Collins as Chief Information Officer. Collins previously served as chief information and business transformation officer at Rapid7 and held earlier leadership positions at Cerence and Nuance Communications. Rex Young joins spinnaker Support as CIO and CISO. Spinnaker Support named Rex Young Chief Information Officer. Young previously served as CIO and CISO at SambaSafety, where he directed enterprise IT, security, AI enablement, transformation, and modernization initiatives. He earlier served as CIO at LogRhythm. Patterson Companies selects Wasi Ahmed as CIO. Patterson Companies named Wasi Ahmed Chief Information Officer. Ahmed previously served as CTIO at Foundation Building Materials, where his work included SAP modernization, cloud transformation, cybersecurity, AI-enabled automation, and e-commerce. He also previously served as CIO of Yokohama Tire Corporation of North America.
ASUS supercomputer lets local AI agents trade real money without the cloud. Artificial intelligence is already writing code, answering emails, and generating images. Now AI agents are being trusted with something considerably more dangerous: real money. ASUS and Poesis have completed a week-long experiment in which autonomous AI agents traded in live financial markets using actual capital. The agents conducted investment research, managed risk, and executed trades while operating within predefined rules. Perhaps the most interesting part is where all of this happened. The entire AI operation ran locally on a single ASUS ExpertCenter Pro ET900N G3 rather than depending on cloud-based AI infrastructure. The machine is built on NVIDIA's DGX Station platform and powered by the NVIDIA GB300 Grace Blackwell Ultra Desktop Superchip. ASUS says it offers up to 20 petaflops of AI performance and 748GB of coherent memory. Machine Learning & Artificial Intelligence Discover more Journalism & News Industry Open Source Networking That was apparently enough horsepower for Poesis to run its collection of models, agents, and workflows on one deskside system. In other words, the AI could analyze the market, perform research, consider risk, and ultimately execute trades without shipping the underlying AI workload off to a remote data center. "While this was an early-stage experiment, it showed that agents can operate continuously in live markets while remaining within clearly defined constraints," said Alex Popa, founder and CEO of Poesis. Poesis describes itself as an AI-native asset manager developing agentic systems for financial markets. Popa previously worked as a partner and portfolio manager at Capital Group, while co-founder Charles Elkan previously served as Global Head of Machine Learning at Goldman Sachs. There is an important detail missing from the announcement, however. ASUS and Poesis don't reveal whether the AI agents actually made any money. There are no returns, benchmarks, drawdown figures, transaction costs, or even a detailed breakdown of the trades. The experiment therefore tells NERDS considerably more about whether autonomous trading agents can operate locally than whether anyone should trust them to manage an investment portfolio. Autonomous and algorithmic trading itself isn't new, either. The more interesting development here is how much of an investment workflow can apparently be handed to modern AI agents and squeezed onto a single machine sitting in an office. Machine Learning & Artificial Intelligence That could eventually matter beyond finance. Companies interested in agentic AI may not necessarily want sensitive data, proprietary research, or decision-making processes traveling through third-party cloud services. Powerful local AI systems provide another option, assuming organizations are willing to pay for the hardware and operate it themselves. For financial firms, the implications are particularly interesting. An autonomous system capable of researching investments, enforcing risk rules, and executing trades locally could potentially reduce dependence on external AI infrastructure while giving firms tighter control over their data. But successfully placing trades and successfully investing are two very different things. ASUS and Poesis have demonstrated the former. Until NERDS see what happened to the money, NERDS know very little about the latter. Support independent tech journalism. NERDS.xyz is independently owned and operated. If you enjoy my coverage of Linux, AI, hardware, cybersecurity, and tech culture, consider supporting the site on Ko-fi. Technology journalist and founder of NERDS.xyz Brian Fagioli is a technology journalist and founder of NERDS.xyz. A former BetaNews writer, he has spent over a decade covering Linux, hardware, software, cybersecurity, and AI with a no nonsense approach for real nerds.
Krishna Prasad Chigurupati, promoter of Hyderabad-based Granules India, sold nearly 7% of his stake in the pharmaceutical company on Friday, raising over ₹1,500 crore. The transaction involved 1.72 crore shares sold through 22 block deals and open-market transactions at ₹872.50 per share, representing a 3% discount to the previous closing price. The deal attracted participation from nearly two dozen investors, including Capital Group, Kotak Mahindra Life Insurance Company, ChrysCapital, and Allspring. Smallcap World Fund Ind acquired the largest chunk, purchasing 34.7 lakh shares for ₹303 crore. Granules India stated the funds will support the second tranche of its ongoing preferential issue and next phase of growth initiatives. Following the sale, promoter group shareholding declined to 31% from 38%. The deal carries a 180-day lock-in period.