Community Manager

⚡️Who we are

We help consumers shop smarter. Our ambition is to revolutionize the way people shop, empowering them to find what they need, make informed purchasing decisions, and save money.

Joko is a tech company founded in Paris. Our team of over 50 talents is international and spread across offices in Paris, Barcelona and New York, or working remotely.

As a certified B Corporation, we are committed to making a difference in the lives of the communities we serve, including the 4 million consumers already using Joko to save money every day at over 7,000 merchants.

Over the years, we have quickly expanded our value proposition to enable consumers to make smarter shopping decisions through many features: cash back, buy now and pay later, automatic coupons, price drop alerts, carbon footprint tracking, and more. Today, we are dedicating significant resources to developing an AI-powered assistant that helps users find the right product based on their criteria for price, quality, or environmental impact from the global e-commerce catalog.

After reaching profitability in our core market, we are now expanding internationally with a primary focus on the US.

It’s still day 1; come build the future of shopping with us!

This position is not remote-friendly and is based in Paris, where our offices are.

🖌 Our Marketing team

No one is more creative and data-driven than this team - they have the best of both worlds!

The Marketing team's main mission is to get our product into the hearts of millions of users around the world.

The Growth team builds innovative ideas to conquer markets, attract, and retain users.

The Brand team strives to create Joko's vision for the long term and builds a connection with all its users.

The B2B Marketing team positions Joko as the top partner to have in our space and aims to build the most desired employer brand possible.

Led by Isa, our CMO, they are constantly innovating to take our business to new heights.

🎯 What you will do

At Joko, our goal is to establish open communication channels with our users. This involves being proactive on our social media platforms, engaging with the community, and addressing their concerns.

The Community Manager's role is to actively listen to our followers, stay abreast of new social media trends, and identify content that might be relevant to us. This position requires a good communicator who can manage multiple projects at once and has a keen interest in social networks.

Key Responsibilities:

• Active connection:

  • Listen and answer to our followers on different social media channels (Instagram, TikTok, Facebook and X).

  • Animate the community by opening engaging conversations on our posts.

  • Interact with potential users and answer their comments on our performance platform.

  • Manage Joko’s presence beyond our own channels interacting with the community any time Joko’s name is mentioned.

  • Drive a test-and-learn copy strategy to ensure that we are effectively connecting with users.

• Trends research:

  • Keep an eye on the news and always stay updated on the cultural events in France.

  • Follow up on news to identify last minute opportunities that could lead to good content ideas.

  • Audit and recommend the best tool for community management to ensure that no comment is missed and that operations are efficient.

• Content curation and creation:

  • Together with other Social Media team members, brainstorm on content that aligns with Joko’s brand strategy.

  • Select relevant content and fit it into our social media channels’ calendar.

  • Support the Social Media team on content creation by actively participating and shooting content.

  • Participate on content creation when relevant.

• Iterate on Joko’s community management strategy:

  • Keep updated on community management trends per channel.

  • Constantly challenge our strategy and propose new tactics to engage with the community (groups, events, ambassadors, etc) and monitor performance.

The Community Manager ensures our users’ voices are heard and that the content we’re pushing on our platforms is consistent with the brand tone of voice, as well as aligned with what’s happening in the world.

👀 Who we're looking for

• Experience: At least 2y experience in community management, content creation, or working on the social media team of a startup.

• Languages: Native in French and perfect English proficiency.

• Social Media: Proficiency on social media platforms, such as Instagram, TikTok, Facebook and X.

• Data: Proficiency in using data analysis to assess the performance of the content we post on our different channels.

• Teamwork: ability to work closely with the other members of the Social Media team in order to create fluid content together.

• Organization: ability to own and maintain the calendar responsibly, as well as making data-driven decisions to maximize our content exposure.

• User first: having a genuine interest in users and a clear mission to put our users first while crafting the best strategy for our communications.

• Moderation and conflict resolution: Experience in moderating community interactions, handling conflicts, and enforcing community guidelines to maintain a positive and respectful environment.

💎 Our perks

We believe that flexibility and trust are important parts of a company. Our work environment reflects this thanks to:

• Flexible remote: If you live in Paris, you can work from our office or from your place with no constraints. If you live elsewhere, you can get access to a coworking space.

• Work from anywhere: Do you want to travel to Italy for a month and work from there? For up to 3 months a year, you may work from most countries in the world.

On top of that, we offer many perks such as:

• a budget for remote work equipment

• a ClassPass subscription for you to stay in shape wherever you are

• premium health insurance (Alan Blue in France)

• a Swile card for your meals, if you are based in France

• frequent team events and in-person gatherings every quarter!

• and so much more, see here ⏪

🤝 Our hiring process

• 20-min call with the Hiring Manager

• 45-min personality interview with two team members

• A case study followed by a 45-min debrief with team members / For Tech positions: live tests with team members

• 45-min Founders interview

• Reference calls

You might also be invited to meet other team members at the office for a coffee or a drink!