Surgo Health

AI-powered socio-behavioral analytics for healthcare

Director of People & Culture

HR Generalist & Employee RelationsPosted on Nov 10

Full-timeWashington, DC, USA$160k - $185k /yr

About the Job

Requirements

Meaningful progressive human resources/People experience, including hands-on ownership of core People programs in a growing organization.
Experience improving hiring, onboarding, performance, and People operations, rather than only designing strategy or advising others.
Ability to operate as a pragmatic generalist in a lean team, with strong follow-through and judgment about what to build now versus later.
Ability to influence and coach managers and work effectively with senior leaders without needing a large team or extensive resources.
Experience supporting distributed or international teams.
Working knowledge of employment compliance, human resources systems, and vendor management.
A collaborative, adaptable, low-ego approach and excellent communication skills.

Responsibilities

Partner with leaders to translate hiring plans into priorities, capacity needs, and realistic recruiting timelines across client delivery and product teams.
Simplify hiring workflows, strengthen selection quality, and equip managers to interview and make decisions efficiently.
Build repeatable sourcing and recruiting practices for product and engineering roles, including international markets and the Turkey technical hub.
Own effective onboarding and offboarding processes, coordinating required background checks, access changes, and security training.
Identify retention risks and implement practical actions informed by employee feedback and workforce data.
Build manager capability through straightforward tools, coaching, and clear expectations.
Run consistent performance, feedback, and promotion processes that work for both client delivery and product roles.
Improve employee experience and cross-location communication without losing Surgo’s low-ego, adaptable culture.
Own accurate, responsive People operations, employee records, human resources systems, and an up-to-date employee handbook.
Coordinate employment compliance across the US, UK, India, and Turkey, working with local experts, payroll providers, and employer-of-record partners as needed.
Manage benefits administration, enrollment, and broker/vendor relationships; support practical, market-aware compensation processes.
Partner with Security and relevant teams on People-related SOC 2 and HIPAA controls.
Maintain clear People metrics, budgets, and operating rhythms; recommend improvements based on evidence and business needs.

Desired Qualifications

Familiarity with product or technology talent or a services-to-product transition is a plus.
SOC 2 or HIPAA-related People controls experience is a plus.

Surgo Health is a human-centric AI company that delivers the deepest understanding of human behavior to power better health for all.

A life-saving drug or treatment is of no use if people don’t take it. Surgo Health believes that a complete understanding of what drives people’s behavior – and how their context impacts them – is critical to ensure every person lives a healthy life. Our proprietary data and AI-technology platform produce fit-for-purpose intelligence, analytics, and recommendations that enable our partners to deliver more equitable, efficient, and cost-effective programs that improve health outcomes across the globe.

Our world-class team of healthcare experts and scientists use behavioral science, data science, and artificial intelligence to build innovative, scalable solutions that power patient-centric care and improve outcomes. We are a growing team with ambitious plans, and we're searching for top-class talent who want to roll up their sleeves and dive into a fast-paced, entrepreneurial environment.

Headquartered in Washington, DC, Surgo has teams across the US, UK, India, and Turkey. We are evolving from a consulting-led model toward a product-first business while continuing to deliver for clients. We are looking for adaptable, collaborative people who care about the mission and thrive in an entrepreneurial environment.

The opportunity
As Director of People & Culture, you will own the day-to-day People function and build practical, scalable programs that help Surgo hire, develop, and retain great people. This is a hands-on build-and-run role: you will improve how work gets done, partner closely with managers, and translate business priorities into clear People practices across four countries.

You will work with senior leadership on broader People priorities while taking direct accountability for implementation, reliable operations, and measurable results. As Surgo grows, there is room to expand your strategic contribution. Success in this role starts with sound judgment, thoughtful prioritization, and strong execution—not creating complex programs before they are needed.

Talent acquisition and onboarding

Partner with leaders to translate hiring plans into priorities, capacity needs, and realistic recruiting timelines across client delivery and product teams.
Simplify hiring workflows, strengthen selection quality, and equip managers to interview and make decisions efficiently.
Build repeatable sourcing and recruiting practices for product and engineering roles, including international markets and the Turkey technical hub.
Own effective onboarding and offboarding processes, coordinating required background checks, access changes, and security training.

Retention, performance, and manager effectiveness

Identify retention risks and implement practical actions informed by employee feedback and workforce data.
Build manager capability through straightforward tools, coaching, and clear expectations.
Run consistent performance, feedback, and promotion processes that work for both client delivery and product roles.
Improve employee experience and cross-location communication without losing Surgo’s low-ego, adaptable culture.

People operations, compliance, and rewards

Own accurate, responsive People operations, employee records, HR systems, and an up-to-date employee handbook.
Coordinate employment compliance across the US, UK, India, and Turkey, working with local experts, payroll providers, and employer-of-record partners as needed.
Manage benefits administration, enrollment, and broker/vendor relationships; support practical, market-aware compensation processes.
Partner with Security and relevant teams on People-related SOC 2 and HIPAA controls.
Maintain clear People metrics, budgets, and operating rhythms; recommend improvements based on evidence and business needs.

Meaningful progressive HR/People experience, including hands-on ownership of core People programs in a growing organization.
Experience improving hiring, onboarding, performance, and People operations—not just designing strategy or advising others.
Comfort operating as a pragmatic generalist in a lean team, with strong follow-through and good judgment about what to build now versus later.
Ability to influence and coach managers and work effectively with senior leaders without needing a large team or extensive resources.
Experience supporting distributed or international teams; familiarity with product/technology talent or a services-to-product transition is a plus.
Working knowledge of employment compliance, HR systems, and vendor management; SOC 2/HIPAA-related People controls are a plus.
A collaborative, adaptable, low-ego approach and excellent communication skills.

Location: Headquartered in Washington, DC / This role is based in DC with 2 days/week in the office.

About the Company

Surgo Health

AI-powered socio-behavioral analytics for healthcare

Surgo Health runs an AI-powered socio-behavioral analytics platform that helps healthcare organizations understand why people engage with care, using a cloud-based SaaS model for pharma, payers, and providers. Its Mosaic platform maps drivers of health behavior by combining behavioral, clinical, and social data; MosaicTrials improves clinical trial design, recruitment, and diversity; and Derin uses conversational AI to collect health-behavior insights at scale. It differentiates itself by explaining the underlying beliefs, biases, and trust behind patient actions beyond standard clinical data and SDOH, and operates as a public benefit corporation focused on equity. The company aims to advance health equity and improve health outcomes through data-driven, behaviorally informed insights.

Company size: 51-200
Company stage: Seed
Total funding: $5M
Headquarters: Washington DC, United States
Founded: 2022

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