Teller
No salary listed
Junior, Mid
Tullahoma, TN, USA
In Person
Finance & BankingRetail & Commercial Banking
About the job
Requirements
- High school graduation or equivalent is required.
- One to three years of customer service experience is required.
- The candidate must present and speak professionally and be comfortable in front of a camera.
- The candidate must be accurate in teller and new-account transactions, including cash handling, and must be trainable to develop thorough knowledge of teller operations to answer questions and resolve problems.
- The candidate must communicate positively with members during member and teller transactions.
- The candidate must be able to manage and prioritize multiple tasks.
- The candidate needs working knowledge of Microsoft Outlook, Word, Excel, and the internet.
- The candidate must be able to operate or be trainable to operate a calculator, laser printer, receipt printers, PC terminal, multifunction copier, telephone, interactive teller equipment, the TellerNow teller platform, and the Active Teller platform.
- Regular and reliable attendance is required.
- The candidate must be able to work as part of a team in a fast-paced environment.
- A valid, unrestricted driver's license is required.
Responsibilities
- Provide personalized and consistent service while processing transactions through interactive teller machines in accordance with credit union policies and procedures.
- Represent the credit union courteously and professionally by following Teller Service Center Standards, and provide prompt, efficient, and accurate service processing transactions through interactive teller machines.
- Receive and review checks and cash for deposit into various accounts, verifying endorsements and negotiability; cash checks and disburse funds from accounts after verifying the member and account balances; and enter transactions into credit union records through an online computer terminal.
- Inspect checks for fraud risk, determine appropriate check holds, attempt to verify suspicious checks' negotiability, and report findings to a manager for follow-up.
- Perform other teller duties, including balancing and making advances on open-end loans.
- Handle member complaints, issues, and errors appropriately.
- Maintain basic working knowledge of the interactive teller machine Troubleshooting Guide.
- Maintain working knowledge of Network Manager, TellerNow, and Active Teller systems.
- Keep the direct supervisor informed of machine and equipment errors or issues.
- Maintain and encourage a productive working relationship between branches with interactive teller machines and the Teller Service Center.
- Cross-offer credit union services based on member or potential-member needs identified through member cues and Enhanced Member Verification in Episys; explain services and their benefits to increase members' knowledge and support the credit union becoming their primary financial institution.
- Follow daily policies and procedures for the Bank Secrecy Act, Anti-Money Laundering, Customer Identification Program, and Office of Foreign Assets Control to ensure regulatory compliance, and assist with or verify the accuracy of Currency Transaction Reports.
- Assist members with account inquiries and refer new accounts to a convenient financial center; perform general account maintenance; refer potential select employee groups for marketing follow-up; block and reorder debit and ATM cards; order drafts through Harland's internet site; update addresses, phone numbers, and email addresses; and complete member disputes when applicable.
- Complete all required annual training.
- Participate in credit union marketing promotions.
- Read internal publications, including HUB and Possibilities.
- Perform other duties as required or assigned.
About the company
Ascend Federal Credit Union provides financial services for individuals and businesses, including checking, savings, loans, credit cards, and business banking. Members access products through branches and digital channels such as online banking and a mobile app, with features like e-statements and remote access, and credit cards use EMV technology for secure payments. As a not-for-profit, member-owned cooperative, Ascend offers favorable rates and personalized service, leveraging its local community roots alongside a broad range of products. Its goal is to raise members’ financial possibilities by offering guidance, accessible products, and convenient tools that support responsible money management.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
null
Founded
1951
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Simplify's Take
What believers are saying
- The merger expands Ascend into Georgia and lifts membership above 390,000.
- Ascend's website says business continues normally, reducing near-term customer disruption.
- Marketing automation and a website revamp started in 2025, improving lead capture.
What critics are saying
- LGE member approval and NCUA review can still block the merger in late 2026.
- Systems integration extends through 2027, creating execution risk across 40-plus branches.
- Childers v. Ascend Federal Credit Union shows litigation exposure remains present.
What makes Ascend Federal Credit Union unique
- Ascend and LGE's 2026 merger creates a $7 billion Tennessee-Georgia credit union.
- Matt Jernigan will lead the combined organization, preserving leadership continuity through 2027.
- Ascend's digital banking stack includes Zelle, card controls, and SavvyMoney credit monitoring.
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Benefits
- Health Insurance
- 401(k) Retirement Plan
- Professional Development Budget