Director of Product Management - MIS

Glilot
Hybrid
Full-time

We are looking for a Director of Product Management to lead product for Payoneer's Growth and Operations business systems within MIS (Enterprise Systems & Automation). This is a business-systems product role. You will own the “what” and the “why” behind the platforms our Growth, Sales, Onboarding and Customer Operations teams run every day, and turn business demand into roadmaps that deliver measurable results. 

MIS is evolving into an AI-enabled, automation-first business technology organization, built around business-aligned solution groups, including Growth Solutions and Operations & Customer Experience, supported by shared integration, AI and platform capabilities. Demand reaches our delivery and development teams faster than it is shaped: priorities compete, ownership of business outcomes is spread thin, and too much effort goes into point solutions. You will close that gap by defining clear product ownership across Salesforce and our GTM systems, the customer operations stack and our AI agents for customer service, so that every initiative moving from demand to production is tied to a business case and a measurable result. 

What you'll do:

• Own the Product Strategy: Define and own the multi-year product vision and roadmap for Growth Solutions and Operations & Customer Experience, with one roadmap and one prioritized backlog per domain, anchored in business outcomes. 
• Shape Demand into Value: Partner with Growth, Sales, Customer Care and Operations leaders to discover needs, challenge requests, and translate them into clear requirements, business cases and success metrics before work reaches delivery. 
• Drive the Growth Systems: Lead product direction for Salesforce and GTM capabilities, including sales automation, onboarding flows, account and partner management, and the integrations that connect them to Payoneer's core platforms. 
• Scale AI in Operations and Growth organization: Own one AI product roadmap for both organizations. In Operations, lead AI agents and automation across chat, email and voice, together with the customer operations stack, raising resolution rates and lowering cost per resolution without compromising customer experience. In Growth, bring AI into the sales and onboarding funnel: lead scoring and routing, AI-guided onboarding that reduces drop-off, sales copilots in Salesforce, and agents that qualify and nurture prospects, shortening time to revenue and lifting conversion. Reuse shared AI capabilities across both, so each new use case ships faster than the last. 
• Measure What Matters: Set the KPIs, adoption targets and ROI tracking for every major initiative (Resolution rate, cost per resolution, time to revenue, process cycle time, data quality) and report progress to senior leadership. 
• Govern Prioritization: Run a transparent intake and prioritization framework with business stakeholders, balancing quick wins, strategic bets, technical debt and compliance needs within real capacity across our Israel and offshore teams. 
• Lead the Product Team: Manage, coach and grow the product and solutions managers in the Growth and Operations domains, building a culture of ownership, discovery and outcome thinking. 
• Align the Organization: Partner with Delivery, Engineering, Architecture, Data, Security, Risk and Compliance, and with Product & R&D on dependencies with Payoneer's customer-facing platforms. 

Who you are:

Experience

• 10+ years of experience in product management, business systems, or digital transformation, including at least 5 years owning internal or enterprise products (CRM, GTM, customer service, or operations platforms) in a B2B or fintech environment.
• Hands-on experience with Salesforce (Sales and Service Cloud) and GTM processes, with strong exposure to customer service and contact-center platforms considered a significant advantage.
• Strong technical understanding of integrations, APIs, and data flows, with experience working alongside distributed onshore and offshore delivery teams. Experience in regulated environments is an advantage.
• Proven track record of introducing AI and automation into business operations, including conversational AI, AI agents, and workflow automation, with measurable impact on efficiency and cost.
• Strong systems thinking, with the ability to connect business processes, data, and technology into coherent end-to-end solutions.
• Strong business acumen, with experience building business cases, ROI models, and KPI frameworks, and using data to drive prioritization decisions.
• A strategic mindset focused on building reusable capabilities and scalable processes rather than one-off solutions.
• Proven ability to influence senior business stakeholders, challenge requests with data, and drive alignment across a matrixed organization.

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