IT Technician
Definitive Networks
IT Technician
Definitive Networks
Mission-critical IT services for public safety
Definitive Networks, Inc. · Pleasanton, United States · Full-time · Posted 2024-08-01
Salary: USD 75,000–90,000
Workplace: on_site
Department: Operations
Are you passionate about technology and providing top-notch IT support? Look no further! Definitive Networks (DNI) is seeking an enthusiastic IT Technician to join our team. As a leading professional information technology consulting firm based in Pleasanton, we specialize in network design, cybersecurity, systems implementation, and fully managed IT support services. With clients throughout the Bay Area, DNI is committed to delivering exceptional customer service and ensuring our clients' technology needs are met. Join our talented team and take part in exciting projects, troubleshooting, and providing outstanding IT solutions!
In this role, you will be responsible for providing remote and hands-on technical support to clients, researching and identifying solutions to issues, diagnosing and troubleshooting technical problems, and maintaining detailed logs of all interactions within our Helpdesk and Project Management System. Additionally, you will have the opportunity to participate in various projects, including desktop rollouts, cloud and server builds/migrations, and network enhancements.
We are seeking candidates with a solid understanding of Windows 10 and Windows Server OS (2012 - 2022), and experience with Office 365 and networking fundamentals. Industry certifications like A+, Network+, or Security+, are also highly desirable.
Aside from technical skills, we emphasize strong business skills in our team members. Effective communication skills, both technical and non-technical, are essential to explain complex issues to clients in plain English. Excellent time management, professionalism, and the ability to work remotely and onsite while managing your own workload are crucial. We value individuals who are detail-oriented, proactive, and eager to learn and progress in their careers.
This full-time position offers a competitive salary ranging from $75,000 to $90,000 per year, depending on experience, and includes a quarterly bonus opportunity. We also offer a 4/10 schedule with a rotating day off, and the option to join our on-call team with additional compensation. If you're ready to take your IT career to the next level and work with a dynamic team, apply now.
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Mission-critical IT services for public safety
Definitive Networks provides network engineering and IT consulting for public-safety and municipal agencies, offering mission-critical IT, cybersecurity, infrastructure, field connectivity, and private-cloud hosting with managed services. It builds and maintains a private-cloud infrastructure and provides 24/7/365 support for networks, endpoints, security, email/web protection, and identity and vendor access management, plus station alerting with sub-second CAD parsing to speed emergency response. The company differentiates itself by focusing on public-safety IT with CJIS and HIPAA compliance, a private-cloud platform, and a suite built around reliable uptime, rapid CAD processing, and scalable, shared infrastructure that lowers total cost of ownership. Its goal is to deliver secure, reliable, and scalable IT and network services that align technology with public-safety missions and improve response times through compliant, shared infrastructure and ongoing strategic partnerships.
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