Full-Time

Document Custody Associate 2

Posted on 8/7/2026

Deadline 8/14/26
U.S. Bank

U.S. Bank

10,001+ employees

Offers banking, loans, mortgages, investment advisory

Compensation Overview

$22.50 - $30/hr

+ Equity stock purchase + 401(k) contribution + Pension + Incentive and recognition programs

No H1B Sponsorship

Jacksonville, FL, USA

In Person

Associate's

Category
Clerical & Data Entry (1)
Required Skills
Microsoft Office
Customer Service
Data Analysis

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Requirements
  • An associate’s degree or three or more years of related experience.
  • Well-developed reading, writing, and mathematical skills.
  • Acute attention to detail and the ability to manage multiple tasks.
  • Demonstrated administrative skills.
  • Ability to identify and resolve exceptions and interpret data.
  • Well-developed customer service skills, including proficient written and verbal communication skills.
  • Ability to complete repetitive daily tasks and meet production goals and deadlines.
  • Strong attention to detail and time management skills, specifically for collecting, organizing, and sorting letters and numbers.
  • Proficiency with Microsoft Office suite applications.
  • Ability to push, pull, and/or lift 20–30 pounds and sit or stand for long periods.
  • Ability to bend or squat and willingness to climb step ladders up to 10 feet high.
Responsibilities
  • Review loan or collateral documents and handle data processing.
  • Work with external and internal parties to provide reporting, communicate deficiencies, clear exceptions, and execute affidavits and certification documents.
  • Research issues to support client satisfaction, quality control, and compliance with custodial agreements.
  • Handle certifications, reporting, and reviews of complex collateral documents according to custodial agreements.
  • Provide accurate reporting and certification of document files while achieving departmental goals.
  • Communicate frequently with clients regarding account issues.
  • Communicate with customers and resolve complex issues.
  • Assist in producing reports for the Quality Management Program and Management Production Report.
  • Manage multiple priorities and exercise discretion and decision-making when working with limited direction.
  • Assist with reviewing, directing, and ensuring the proper work and output of others.
Desired Qualifications
  • Experience with emBTRUST software.

U.S. Bank provides a wide range of banking and financial services for individuals, small businesses, and large corporations, including checking, savings, loans, mortgages, and investment advisory. Its products run through a network of physical branches and digital tools like a mobile app, enabling customers to open accounts, transfer funds, apply for loans, invest, and receive guidance. Revenue comes mainly from interest on loans, service fees, and advisory fees. The bank differentiates itself with a broad product lineup, accessibility, and inclusion, aiming to make banking easier and more accessible for people across the United States.

Company Size

10,001+

Company Stage

IPO

Headquarters

Minneapolis, Minnesota

Founded

1863

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Simplify Jobs

Simplify's Take

What believers are saying

  • Second-quarter 2026 revenue hit a record $7.7 billion, and guidance rose to 7%-9%.
  • BTIG produced $98 million revenue in its first month, beating internal expectations.
  • Amazon portfolio and BTIG should add roughly $275 million quarterly revenue by late 2026.

What critics are saying

  • BTIG integration costs $60 million in second half 2026 pressure margins and capital.
  • Cash-sweep litigation was dismissed, but brokerage fee practices remain a recurring plaintiff target.
  • Amazon and BTIG expansion concentrates execution risk; a weak quarter would expose management credibility.

What makes U.S. Bank unique

  • BTIG adds capital markets breadth in equity trading, ECM, and M&A advisory.
  • Elavon reaches 1.3 million customers and expands All-In-One payments across North America.
  • U.S. Bank now issues Amazon small-business cards, embedding itself deeper in merchant spend.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Paid Vacation

Paid Holidays

Adoption Assistance

Paid Sick Leave

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