Davies North America

Global insurance professional services and tech

Lead Lawyer - Linked & Organised Fraud

Legal Counsel & Legal SupportUpdated on Nov 13

Full-timeBolton, UKNo salary listed

About the Job

Requirements

Qualified solicitor or CILEX with the necessary practice rights.
High-level experience handling non-delegated counter-fraud cases, with handling authority appropriate to the work.
Ability to analyse trends and devise and implement strategies that deliver strong results.
Experience supervising others, with a strong track record of progressing supervisees.
Strong listening, verbal and written communication skills.
Strong interpersonal and client-care skills, with experience building client relationships.
Strong information technology skills.
Ability to prioritise work, meet deadlines and work under pressure.
Ability to make decisions, maintain concentration and pay attention to detail.
Track record of achieving objectives.

Responsibilities

Lead a virtual team of counter-fraud lawyers, serving as lead handler for specific linked and organised operations and coordinating technical strategies with clients and the handling team.
Work with the Head of Linked and Organised, the Counter-Fraud Strategy Director and Technical Manager, handling a caseload of operations and complex counter-fraud cases.
Take technical responsibility for counter-fraud handlers and assistants, ensuring the quality of their work through mentoring, training, supervision and peer reviews.
Lead, motivate and engage team members and support their technical development.
Build and maintain relationships with counter-fraud clients, attract work and grow the team.
Work with regulators, fraud prevention groups and counsel to coordinate fraud detection, prevention and disruption.
Ensure linked and organised and KYO strategies are technically and commercially sound, deployed effectively and produce effective outcomes for clients.
Devise and implement case strategies, comply with KYO or generic strategies, and take responsibility for deploying strategies to strategic and technical leads.
Review evidence throughout each case and assess its impact on case strategy.
Identify and escalate opportunities for strategic litigation and cases requiring complex consideration or referral.
Use the firm’s case management system to progress files from receipt to closure.
Delegate appropriate work and ensure assistants have appropriate work to meet chargeable-hours targets.
Improve kick-out rates.
Ensure compliance with the SRA Code of Conduct 2011.
Build client partnerships to deliver their strategic goals and ensure client satisfaction, compliance with service-level agreements, and accurate, timely completion of client and internal management information and key performance indicators.
Work with the Quality Lead and Client PCC to investigate client complaints, establish root causes and implement solutions.
Identify wellbeing or performance issues and address them with support from the Team Leader.
Communicate regularly with the team, set objectives and personal development plans, check monthly progress, and conduct ongoing performance conversations and reviews.
Contribute to team recruitment and probation processes as the team grows.
Achieve objectives and financial targets and adhere to Davies values.

This role provides an opportunity to develop a technical leadership role, leading an Organised Fraud -focused virtual team of counter-fraud lawyers. You will be acting as the lead handler for specific Linked and Organised Operations; your responsibilities will involve coordinating robust and technical strategies across each Operation whilst working with our Clients and handling team to ensure your strategies are delivered.

Working closely with the Head of Linked and Organised, the Counter-Fraud Strategy Director & Technical Manager, you will handle a caseload of Operations and complex counter-fraud cases. You will have direct technical responsibility for a team of counter-fraud handlers and assistants. You will be responsible for the technical quality of the work produced by your team, providing mentoring and training and undertaking any supervision and peer reviews required.

Aside from technical excellence and attracting work, a key part of the role is the leadership, motivation, engagement and technical development of those team members. The role also includes the need to interface with sophisticated senior claims handlers at long-standing insurance clients and responsibility for enhancing and developing Keoghs profile as well as your own as you work towards attracting more work in your own right. Having established strong relationships with existing counter-fraud clients, you will continue to attract work in order to grow and develop your team.

You will also need to work with key industry stakeholders such as regulators, fraud prevention groups and Counsel to coordinate fraud detection, prevention and disruption on your operations.

Key Accountabilities:

Strategic excellence:

Ensure that all linked & organised and KYO strategies in your control are technically and commercially sound, effectively deployed and provide innovative and market-leading outcomes for our clients.
Devising and implementing case strategies, ensuring compliance with any KYO or generic strategies, being responsible to strategic and technical leads for the deployment of those strategies.
Thorough consideration of evidence throughout the life of the case, considering the impact on case strategy.
Identifying and escalating any opportunities for strategic litigation and any cases appropriate for complex consideration and referral.

Technical Excellence:

Supervision and peer review of all handlers in your team.
Make full use of the firm’s Case Management System in progressing files from receipt to closure.
Delegate appropriate work to team members and ensuring assistants have enough of the appropriate work to achieve chargeable hours targets.
Improve kick out rates
To ensure compliance with the SRA Code of Conduct 2011

Client excellence:

Building and developing partnerships with clients to deliver their strategic goals
Ensuring maximum customer satisfaction on all cases dealt with in your team
Ensuring compliance with all internal and client SLA’s
Ensuring accurate and timely completion of all client and internal MI
Achieve both client and internal KPIs
Improve kick out rates
Working with the Quality Lead and Client PCC to Investigate, establish root cause and implementing solutions for client complaints

Leadership:

Leadership, motivation, engagement and technical development of the team to ensure achievement of objectives
Taking responsibility for identifying any issues which arise around wellbeing or performance and addressing those issues with support from the Team Leader
Regular communication with the team, including but not limited to setting objectives and personal development plans, checking in monthly to confirm they are on track both in terms of performance and technical progress, ongoing conversations and performance reviews
As you grow and develop your team, contributing to the recruitment and probation process

Financial and cultural excellence:

Achieve objectives and financial targets
Adhere to Davies Values

Qualified solicitor / CILEX with necessary practice rights
High level of experience of handling non-delegated counter-fraud cases, with an agreed handling authority matching the requirement of the work
Ability to analyse trends and devise and implement strategies designed to deliver market-leading results
Experience of supervising others, with a strong track record of progressing supervisees.
Positive, confident and enthusiastic
Excellent listening, verbal and written communication skills
Excellent inter-personal and client care skills and experience of building relationships with clients
Excellent IT skills
Ability to prioritise work, keep to deadlines and work under pressure
Ability to win the trust and confidence of others
Ability to make decisions
Ability to maintain concentration and pay attention to detail
Driven to achieve with a track record of achieving all objectives

About the Company

Davies North America

Global insurance professional services and tech

Davies North America is a global professional services and technology company that began in the UK as an insurance claims manager. It now provides technology, consulting, and legal solutions to clients in regulated industries, including insurance, through managed services, outsourcing, and advisory offerings. The company grows by acquiring other businesses to expand its geographic reach and service capabilities. Its goal is to become a global leader in professional services and technology for regulated industries, particularly in markets like the US, Canada, and Bermuda.

Company size: 5,001-10,000
Company stage: Debt Financing
Total funding: $363M
Headquarters: London, United Kingdom
Founded: 1968

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