Charlotte Tilbury

Luxury beauty brand selling skincare, makeup

Multi Site Business Manager

Retail Store ManagementConfirmed live in the last 24 hours

Full-timeMilan, Metropolitan City of Milan, ItalyNo salary listed

About the Job

Requirements

Demonstrate creativity and seek innovative ways to exceed targets and deliver results.
Bring an entrepreneurial mindset, focus on the reasons behind decisions, and take risks to achieve strong results.
Show assertiveness, energy, and drive to succeed.
Use emotional intelligence and engaging interpersonal skills adapted to different situations.
Build and maintain strong relationships with team members and stakeholders.
Act with integrity and take ownership.
Be dynamic and inspirational with customers and colleagues.
Show enthusiasm for beauty and artistry.
Demonstrate passionate leadership and take pride in team success.
Manage time and priorities effectively.
Be agile and solution-oriented.
Remain resilient when handling ambiguity.
Provide confident leadership that motivates a team through a strong sense of purpose.

Responsibilities

Lead commercial and operational performance across multiple airport locations, driving sell-out growth, team performance, and consistent retail execution.
Lead and coach Retail Artists and Assistant Business Managers, translating regional strategy into commercial priorities and operational discipline at counter level.
Travel frequently, approximately 60%, to provide team leadership, align with retailers, and ensure consistent execution across locations.
Set team members up for success and build a cohesive community across the stores.
Schedule monthly rotas and manage payroll budgeting and forecasting in response to trading conditions.
Motivate the team to achieve daily and monthly key performance indicator targets.
Plan people needs and manage ongoing talent and succession planning; address workplace conflict and other human resources processes.
Identify team training needs with the Area Trainer and provide feedback on advancement opportunities.
Lead daily briefings and performance one-to-one meetings to motivate the team.
Own recruitment of talent, managing end-to-end recruitment processes with the Talent Acquisition Advisor and proactively sourcing talent locally.
Support applicants throughout the airport pass application process, including conducting security interviews as part of team members' passes.
Manage a large team to ensure effective coordination, communication, and productivity.
Lead by example in customer interactions and demonstrate effective sales approaches to the team.
Build key performance indicator performance to achieve strong market results, rankings, and growth.
Ensure the customer experience is delivered consistently by embedding the service methodology across the team.
Build brand awareness and emotional connections with customers, focusing on travel occasions and diverse traveller needs.
Plan for the calendar year, considering new product launches and prior-year trading activity and market impacts.
Develop and deliver a counter event strategy.
Address challenges in team and consumer interactions and develop solutions that ensure a positive experience.
Develop sales approaches suited to customer demographics and markets, tailoring products and engagement to a global audience.
Prepare weekly and monthly productivity reports for the Area Manager.
Liaise with host store partners, senior stakeholders, and external vendors while ensuring compliance with brand policies and procedures.
Manage stock levels, sales, audits, and counts; analyse available information and advise the Area Manager proactively on stock lines.
Follow workplace health and safety guidance.
Execute visual merchandising and grooming standards daily.

Multi Site Business Manager

Charlotte Tilbury · Milan, Italy · Full-time · Posted 2026-09-18

Workplace: on_site

Department: Retail - Travel Retail

Description

Multi-Site Business Manager - Milan Malpensa Airport

The Role

Location: Milan Malpensa Airport

As Multi-Site Business Manager, you are responsible for driving sell-out growth, team performance, and execution excellence across multiple airport locations. You act as the commercial and operational leader for your portfolio of doors, ensuring Charlotte Tilbury delivers best-in-class retail execution, strong retailer partnerships, and consistent commercial results. You lead and coach Retail Artists and Assistant Business Managers, translating regional strategy into clear commercial priorities and operational discipline at counter level. Success in this role requires strong leadership from a distance, the ability to analyse performance across multiple locations, and the capability to build high-performing teams that deliver consistent results across borders.

The MSBM oversees a portfolio of airport counters and gondola locations across multiple markets. The role requires frequent travel (approximately 60%) to ensure strong team leadership, retailer alignment, and execution consistency across locations.

Requirements

Accountabilities

PEOPLE ACCOUNTABILITIES

People management is the most important part of your role, you set up your team members for success and build a true tilbury community in your respective stores.
Monthly rota scheduling and payroll budgeting and forecasting (responding to trading conditions)
Driving sales success through motivation of the team to hit daily and monthly KPI targets.
People planning; ongoing talent management and succession planning of the team. Dealing with workplace conflict and other HR management processes.
Identify the training needs of the team in collaboration with the Area Trainer and provide feedback about advancement in opportunity areas.
Leading and motivating a #1 team through daily briefs & performance 121 meetings.
Ownership of recruiting exceptional talent; managing end to end recruitment processes alongside the Talent Acquisition Advisor and proactively ‘tilbury talent spotting’, sourcing talent in the local area.
Offer support and direction throughout the entire airport pass application process, ensuring a seamless and efficient experience for applicants, including conducting security interviews as part of team members’ passes.
Manage a large team, ensuring effective coordination, communication, and productivity.

COMMERCIAL ACCOUNTABILITIES

Lead by example! You know best how to get that limitless results from one customer and show this on a daily basis to your team to motivate them.
Drive and build your business KPI performance to achieve market leading results and maintain #1 ranking and #1 growth.
Ensure the best customer experience is being delivered; even when you’re not around by embedding the magic service methodology.
Build brand awareness by creating lasting emotional connections with customers, specifically focusing on travel moments and understanding the diverse needs of different travellers.
Think limitlessly with your plan for the calendar year with consideration for New Product Launches, and activity/market impacts from the previous year of trade.
Devise and deliver a compelling eventing strategy for the counter.
Navigate complexities within team and consumer interactions, addressing challenges and fostering solutions to ensure a seamless and positive experience.
Demonstrate a keen business sense in understanding the diverse needs and desires of customers worldwide. Strategize on enhancing sales by tailoring approaches to various customer demographics. Craft innovative methods to cater to a global audience, ensuring our products resonate across different markets and cultures.
Weekly and Monthly productivity reporting to the Area Manager.

OPERATIONAL ACCOUNTABILITIES

Working and liaising with host store partners, senior stakeholders and external vendors; ensuring brand compliance with policies and procedures
Management on stock levels (sales, audits and counts) analysing all information available to provide proactive counsel to the Area Manager on stock lines
Adhere to health and safety guidance in the workplace
Execute flawless visual merchandising and grooming standards on a daily basis

The Person

Disrupt & Innovate

Naturally creative, seeking innovative ways to over perform and deliver
An entrepreneurial mindset, focusing on the ‘why?’ and taking risks to reach for ‘wow’ results
Assertive with energy and drive to succeed

Win Together

Strong emotional intelligence and engaging personable skills that can be adapted to suit
Ability to build and maintain strong relationships with your team and stakeholders
Acts with integrity and isn’t reluctant to hold ownership

Share the Magic

Dynamic and inspirational with customers and peers
Excitement for beauty and artistry
Passionate leadership taking pride in team success

Embrace the challenge

Time management and prioritisation
Agile and solution orientated
Resilient when dealing with ambiguity
Confident leadership to galvanise a team through a strong sense of purpose

Why join us?

We offer a structured induction programme – Charlotte’s Magic Academy. This exclusive and bespoke induction trains on all aspects of the role that you will need to succeed in providing red carpet customer experience with follow up training provided during your first months of employment. Focusing on artistry and commerce, you will gain a full understanding of our artistry and service expectations
Structured career development – our team of industry experts are here to support and work with you to explore your learning potential and career goals
You receive exclusive launches of our incredible products before anyone else – not only that, but you even receive a full Charlotte Tilbury Look on completion of Charlotte’s Magic Academy so you can be a true brand advocate.
Access to Tilbury Treats – our very own rewards platform allowing you to save money and gain ‘money can’t buy’ discounts on anything from gym memberships to cinema tickets
Other fabulous benefits such as life assurance, birthdays off work, team sales incentives and many more

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!

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About the Company

Charlotte Tilbury

Luxury beauty brand selling skincare, makeup

Charlotte Tilbury Beauty Ltd. is a luxury beauty brand that offers skincare, makeup, and fragrance. Its products use premium formulations sold through direct-to-consumer channels and retail partners, supported by virtual consultations and in-store appointments. The brand differentiates itself with prestige positioning, celebrity endorsements, strong digital presence, and omnichannel experiences. Its goal is to lead the premium beauty market by expanding worldwide distribution and encouraging repeat purchases.

Company size: 1,001-5,000
Company stage: Acquired
Total funding: $1.2B
Headquarters: London, United Kingdom
Founded: 2012

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