2C2P

Cross-border payment gateway and processing

Assistant Manager - Merchant Technical Support

Implementation & Technical Account ManagementConfirmed live in the last 24 hours

Full-timeKuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaNo salary listedIn-person

About the Job

Requirements

Three years of working experience in payment, retail, or information technology solutions vendors.
Extensive pre-sales, post-sales, or consulting experience.
Ability to effectively prioritize tasks.
Dedication and commitment to problem resolution.
Strong customer focus, proactivity, and ability to work as part of a team.
Experience with Microsoft Visual Studio 2013.
Knowledge of SQL statements.
Java, HTML, desktop operating systems, and Windows Server.
Application programming interface-based programming skills are an advantage.

Responsibilities

Lead payment gateway integrations, provide technical support to clients by understanding payment processing requirements and designing appropriate solutions, and obtain necessary development resources to meet merchant needs.
Work closely with internal and external local and regional stakeholders, including business partners, third-party vendors, and development teams, to design and deliver information technology solutions for the e-commerce business unit.
Support business development during pre-sales, implementation, and post-sales by providing technical expertise to internal and external stakeholders, designing and presenting e-commerce solutions for clients and partners, and conducting internal and external training.
Serve as the point of contact between the technology team and business or product development teams for technical issues and bugs.
Decode merchant logs and troubleshoot issues.
Review and coordinate partner-solution enhancements and ensure that technical documentation and materials are current.
Work with other company teams on multi-country solutions.
Assist with merchant integration and address integration-related queries, decode merchant logs, and troubleshoot.
Monitor daily batch jobs and operational functions within the systems.
Manage merchant helpdesk or merchant/customer issues and coordinate with technical teams to provide issue visibility and resolution, including root-cause analysis.
Monitor systems and follow up on service-level agreements.
Assist with ad hoc special-project integrations and monitor stability, including potentially 24/7 coverage for a period, especially for Level 1 cases.

Desired Qualifications

Experience in fintech or payment gateways.

Assistant Manager, Merchant Technical Support

2C2P · Kuala Lumpur, Malaysia · — · Posted 2026-05-07

Workplace: on_site

Department: Operation

Description

Reporting to the Manager, Singapore, this role will offer an opportunity for you to broaden your knowledge and skills related to e-Commerce payment solutions as you will be tasked to lead payment gateway integrations, to provide technical support to clients by understanding their payment processing requirements and designing appropriate solutions and to maneuver internally to obtain the development resources necessary to meet merchant needs. This role will work closely with internal and external stakeholders locally and regionally which includes business partners, third party vendors and development teams to design and deliver IT solutions that enable the e-Commerce business unit to achieve results.

Merchant Support, your primary responsibility will include but not limited to

the following:

To support business development efforts during pre-sales, implementation, and post-sales support by:

- providing technical expertise to internal and external stakeholders.

- designing and presenting ecommerce solutions for clients and partners

- conducting internal and external training

Point of contact point between technology team and business / product development team technical issues/bugs.
Able to decipher/decoded merchant logs and troubleshoot.
To review and coordinate the enhancement of partner solutions, also ensuring that relevant technical documentation and materials are up to date.
To work with other teams within the company for multi-country solutions
Assist with merchant integration and support integration related queries, deciphering/decoding merchant logs and troubleshoot
Monitor daily batch jobs and operational functions within the systems
Manage merchant helpdesk or merchant/customer issues and maintain work with technical teams to provide visibility on the issue and resolution (including providing the RCA).
System monitoring and SLA follow ups.
Assist with ad-hoc special projects integration and monitor stability (can be 24/7 for a period), specially for L1 cases

Requirements

3 years working experience in payment, retail or IT solutions vendors
Extensive pre-sales / post –sales or consulting experience
Experience in fintech, payment gateway would be an advantage
Ability to effectively prioritize tasks
Dedication and commitment to problem resolution
Strong customer focus, Proactive/Extrovert, Team Player
MS Visual Studio 2013
Knowledge of SQL Statement
API-based programming skills is an advantage
Java, HTML, Desktop OS, Window Server

Interested candidates are invited to send your comprehensive resume with current and expected salary package via this job ad. Please note that only shortlisted candidates will be notified.

Please consult our Candidate Privacy Notice to know more about how we collect, use, transfer and disclose our candidates’ information: https://2c2p.com/candidate-privacy-notice.

By submitting your resume and information, you understand, acknowledge, and consent that your personal data will be processed in accordance with our Candidate Privacy Notice. You consent to the collection, use, transfer and disclosure of your personal data as well as to receive email and/or other electronic messaging communication from 2C2P.

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About the Company

2C2P

Cross-border payment gateway and processing

2C2P is a payments platform that helps businesses accept online and mobile payments across Asia, Europe, and the US. It runs a full payment gateway that handles card payments and local alternative methods, supports currency conversion, and includes fraud tools, all through a single integration point. Revenue comes from processing merchants’ transactions (transaction fees). The company differentiates itself by offering extensive local payment option support tailored to diverse Southeast Asian markets and by backing from Ant Group, which became its majority shareholder in 2022 to help with expansion. Its goal is to enable businesses to securely and smoothly accept a wide range of electronic payments in the region and beyond, supporting cross-border transactions and improved conversion for local customers.

Company size: 501-1,000
Company stage: Series E
Total funding: $70M
Headquarters: Singapore, Singapore
Founded: 2003

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