Quality and Service Solutions Leader

Make a difference.

Make an Impact. Drive Change. Own the Solution.

If you enjoy solving problems, building relationships, and creating meaningful change, this role offers the chance to make a measurable impact every day.

In this role, you'll work directly with internal and external customers across the district to tackle challenges, improve processes, and find better ways to get things done. You'll be the person helping connect ideas to action and turning problems into practical solutions.

The impact of your work will be easy to see. Whether you're helping a customer operate more efficiently, improving day-to-day processes, or introducing a new service solution, your efforts will help drive real results. This is not a role spent sitting on the sidelines. It's an opportunity to build strong relationships, influence positive change, and help shape how we serve our customers and support our teams.

If you're someone who enjoys digging into challenges, finding opportunities for improvement, and making a difference, you'll fit right in. Every day brings something new to learn, solve, and improve.

In this role you will:

• Educate, coach and support the sales team to understand the cost and value created by service solutions that drive profitable growth and achieve business results.
• Assist all departments in assessing service performance and business processes, developing projects and plans for improvement, and implementation of supply chain solutions.
• Participate in joint sales calls with key and strategic customers promoting the Company’s service solutions support through the building lifecycle including building, maintaining and renovating.
• Work with leadership in various corporate departments and Information Technology (IT) to streamline and enhance new/existing service offerings to the field and customers.
• Prepare marketing material and presentations to assist in the sales process of Service Solutions offerings for use in meetings, presentations, conferences, trade shows and Requests for Proposals.
• Participate in the development and maintenance of metrics and reporting to measure and monitor quality, cost, revenue, and effectiveness of service.
• Develop communication systems to ensure the sharing of best practices of internal (between departments and branches) and external (between customers, suppliers, competition, and similar industries) improvement practices and service solution offerings.
• Participate in local and regional quality activities when authorized and important to quality goals; assist in implementation of ISO 9000 Standard, monitoring district and branch adherence as required.

What you bring to the table:

• 1 year of experience required in Sales, Finance, Operations or Customer Service
• 2+ years of experience preferred:  Branch, District, or Corporate Sales and Operations experience; 3+ years combined working experience with customers in both Electrical and CommData
• Four-year degree or equivalent experience preferred
• Must complete Certified Quality Improvement Associate (CQIA) Certification within six months of placement
• Knowledge of the wholesale distribution industry
• Knowledge of the Company’s current strategies, service solutions, organizational structure, department functions strongly preferred
• Knowledge of operations and corresponding computer systems including SAP and Business Warehouse (BW)
• Strong written and oral communication skills; strong interpersonal skills as an influencer and team player
• Strong service orientation
• Strong analytical skills with the ability to accurately and effectively gather, interpret, and report data
• Strong project management skills
• Ability to promote and sell service solutions to key stakeholders
• Ability to train and mentor others

Compensation Details: The expected starting rate of pay for this position is $65,000 annually, depending on experience. This position is also incentive eligible, based on specific and relevant business metrics.

The Value of Graybar:

At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like:

• Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.

• Life Insurance coverage for you and options for your family.

• Save on expenses with Flexible Spending Accounts.

• Enjoy our Disability Benefits at no cost to you.

• Share in our success with Profit Sharing Plans.

• 401(k) Savings Plan with company match to help secure your future.

• Paid Vacation & Sick Days to spend time away from work or in case of an illness.

• Rest and recharge during our Paid Holidays throughout the year.

• Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health.

• Volunteer with Community Time Off to give back to the community.

• Predictable Work Schedules to plan your life: no weekends or nights for most roles.

• Celebrate your and others' achievements with our Employee Recognition Program.

• Reach your career goals with our Educational Reimbursement and Career Development Programs.

• And More Perks that support your well-being and career growth.

Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information.

Why should you join Graybar?

At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it’s the right thing to do and the right way to run our business.

We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team.

That’s what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company.

Apply now and find out what’s next for you.

Equal Opportunity Employer/Vet/Disabled

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