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Ernst & Young

Global professional services: consulting, assurance, tax

Assistant Director - Internal Transformation Services, Manager Level

Business OperationsUpdated on Nov 14
Full-timeColombo, Sri LankaNo salary listedIn-person

About the Job

Requirements

  • A bachelor's or master's degree in business, management, engineering, technology, economics, or a related discipline is required.
  • Typically, 10 or more years of relevant professional experience is required, including substantial experience in management consulting, internal consulting, or enterprise transformation leadership.
  • A track record of shaping and leading complex business transformation programs with senior executive sponsorship is required.
  • Demonstrated experience across go-to-market strategy, target operating model design, and organisational change management assignments is required.
  • Experience leading consulting or program teams, developing talent, and maintaining high standards across multiple deliverables is required.
  • Advanced Microsoft 365 capability, particularly PowerPoint and Excel, and the ability to create executive-level materials and performance reporting in English are required.
  • A strong business transformation and management consulting mindset is required, connecting strategy, operating model, people, technology, and execution.
  • Demonstrated expertise in go-to-market strategy, target operating model design, and organisational change management is required.
  • Ability to structure ambiguous problems, synthesise complex information, and provide clear, commercially grounded recommendations is required.
  • Proven experience influencing C-suite, Partner, and senior functional stakeholders in complex matrix organisations is required.
  • Experience leading multi-workstream global programs, including governance, dependencies, risks, resources, and value delivery, is required.
  • Executive communication, storytelling, facilitation, and negotiation skills, with a strong focus on quality, are required.
  • Ability to lead geographically distributed teams and work effectively across cultures and time zones is required.
  • Awareness of AI, automation, analytics, and digital capabilities as enablers of business and workforce transformation is required.

Responsibilities

  • Partner with Executive Leadership, Partners, and Functional Heads to frame strategic priorities, clarify outcomes, and shape enterprise transformation agendas.
  • Lead go-to-market strategy and execution initiatives, including market and stakeholder insight, proposition development, service or capability launch planning, governance, adoption, and performance measures.
  • Design target operating models covering capabilities, organisation, governance, decision rights, roles, ways of working, technology enablement, and implementation roadmaps.
  • Lead organisational change management across complex programs, including stakeholder strategy, change impact and readiness, leadership alignment, communication, learning, adoption, culture, and behavioural change.
  • Translate strategic choices into business cases, transformation roadmaps, investment priorities, milestones, and value-realisation measures.
  • Lead complex, global, cross-functional programs across multiple workstreams, ensuring accountability, effective governance, risk management, and quality outcomes.
  • Provide objective challenge, market perspectives, and data-led insight to support senior leadership decisions and accelerate action.
  • Build and sustain senior stakeholder relationships, navigate competing priorities, and facilitate executive workshops and decision forums.
  • Oversee the development of leadership-ready presentations, dashboards, recommendations, and program communications that are concise and decision-oriented.
  • Lead teams through ambiguity, set quality standards, coach consultants, and contribute to an inclusive consulting culture.
  • Develop reusable transformation methods, frameworks, and knowledge assets, strengthening the ITS proposition and Sri Lanka capability.

Desired Qualifications

  • Experience in Design Thinking or Human-Centred Design, including discovery, ideation, prototyping, or facilitated workshops.
  • Experience in a Big Four firm, global management consultancy, multinational organisation, or global capability centre.
  • A recognised certification in organisational change management, project or program management, Agile, Design Thinking, or facilitation.
  • Experience with AI-enabled transformation, digital adoption, workforce transformation, or enterprise technology change.
  • An MBA or another relevant postgraduate qualification is desirable but not mandatory.

About the Company

Ernst & Young

Global professional services: consulting, assurance, tax

EY (Ernst & Young) provides professional services at a global scale, offering consulting, assurance, tax, and transaction advisory services. It serves clients across industries such as technology, media, real estate, hospitality, and construction. Instead of selling a single product, EY works with clients through tailored engagements where cross-disciplinary teams analyze challenges, design strategies, perform audits, help with tax planning, and assist with mergers or divestitures. What sets EY apart is its worldwide reach and integrated service model, industry-specific expertise, and focus on responsible business practices like sustainability, cybersecurity, and workforce flexibility. EY’s goal is to help organizations improve performance, manage risk, and achieve sustainable growth while building a better working world.

Company size
5,001-10,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Boston, MA
Founded
1991

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