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Ace Hardware

Cooperative hardware and home improvement retailer

HVAC Technical Trainer

Corporate & Technical TrainingConfirmed live in the last 24 hours
Full-timeKing of Prussia, PA, USA

About the Job

Requirements

  • At least 7 years of hands-on residential HVAC experience; the preferred 10+ years is not a required minimum.
  • Extensive experience with gas furnaces, heat pumps, air conditioners, hydronic and boiler systems where applicable, ductless systems, indoor air quality products and solutions, electrical troubleshooting, refrigeration diagnostics, combustion analysis, and airflow and static pressure testing.
  • EPA 608 Universal Certification.
  • Demonstrated proficiency in HVAC diagnostics and troubleshooting.
  • Strong knowledge of electrical systems, refrigeration cycles, airflow performance, and combustion principles.
  • Proven ability to mentor, coach, or train HVAC technicians.
  • Valid driver's license with an acceptable driving record and at least 3 years of U.S. driving experience.
  • Strong commitment to safety, quality, and continuous improvement.
  • Ability to lift, carry, push, and pull up to 50 pounds; stand, walk, bend, kneel, and climb; and work in training lab and field environments.
  • Ability to operate tools, testing equipment, and technology commonly used in the HVAC industry.

Responsibilities

  • Develop, deliver, and continuously improve technical training programs for HVAC service, maintenance, and installation technicians.
  • Create and maintain training materials, curricula, hands-on labs, assessments, and certification pathways.
  • Conduct classroom, virtual, and field-based training sessions.
  • Provide coaching and mentorship to technicians, leads, and supervisors.
  • Support onboarding and development programs for new technicians.
  • Train technicians on current HVAC systems, tools, technology, and best practices.
  • Deliver advanced training on gas furnaces, heat pumps, air conditioners, ductless systems, indoor air quality, hydronic and boiler systems where applicable, electrical troubleshooting, refrigeration diagnostics, combustion analysis, and airflow and static pressure analysis.
  • Support adoption of emerging technologies, including newer refrigerants and heat pump systems.
  • Evaluate technician skills through ride-alongs, observations, written tests, and practical assessments.
  • Identify skill gaps and recommend individual development plans.
  • Assist leadership teams in developing technician progression pathways.
  • Monitor training effectiveness and recommend continuous improvements.
  • Partner with operational leaders to reduce callbacks, improve diagnostic accuracy, and increase technician performance.
  • Promote a strong culture of safety throughout the organization.
  • Ensure compliance with company policies, Occupational Safety and Health Administration requirements, Environmental Protection Agency regulations, and industry standards.
  • Deliver safety training and reinforce safe work practices in classroom and field environments.
  • Partner with Service Managers, General Managers, Regional Leaders, and field teams to identify training needs.
  • Coordinate manufacturer training opportunities and certification programs.
  • Maintain accurate training records, certifications, and skills assessment documentation.
  • Travel to operating locations for training, coaching, and technician assessments.

Desired Qualifications

  • NATE Certification.
  • HVAC manufacturer certifications.
  • 10 or more years of HVAC industry experience.
  • Previous HVAC instructor, trainer, or technical education experience.
  • Experience designing and implementing technical training curricula.
  • Experience conducting technician skills assessments and evaluating technician progression.
  • OSHA 10 or OSHA 30 Certification.
  • Experience with ServiceTitan or similar field service management software.
  • Experience supporting residential service, maintenance, replacement, and installation operations.
  • Experience training technicians on heat pump technology and newer refrigerant platforms.
  • Experience developing structured technical career path programs.

About the Company

Ace Hardware

Cooperative hardware and home improvement retailer

Ace Hardware is a retailer-owned cooperative that operates hardware, home improvement, and paint stores through a network of independently owned retailers. It provides member stores with collective buying power, distribution, and marketing support, enabling local shops to compete with big chains while delivering community-focused service. The company earns revenue from product sales to member stores and service fees. Ace distributes major brands like Benjamin Moore, Craftsman, Weber, and its own private-label products, serving DIY homeowners and professional contractors through thousands of neighborhood stores. Its goal is to help member retailers grow and serve communities by offering a broad product assortment, reliable supply, and local service.

Company size
5,001-10,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Augusta, KS
Founded
1924

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