Housekeeping Supervisor

Overview

Live. Work. Explore. as a part of our Housekeeping team at the Cedar Creek Lodge in Columbia Falls, the gateway to Glacier National Park!

Cedar Creek Lodge is a 3-diamond hotel open year-round in Columbia Falls, Montana. We depend on our team members to be highly motivated, committed, share our vision and work together to attain it, while our work environment encourages responsibility for personal growth and promotes pride in each employee. No matter what your job is, you will play an essential role in providing warm and friendly hospitality to all our guests.

We’re hiring a Housekeeping Supervisor to Live. Work. Explore. in the gateway to Glacier National Park!

Job Summary:
Oversee and coordinate the daily operations, training, and motivation of our housekeeping and laundry staff. The successful candidate will ensure that our facility is clean and well maintained, and that all guests receive the highest quality of service.

The Details:
Position Type: Full-time, Year-Round
Start Date: Immediately
Pay: $19.45/hr + tips
Schedule: Typical schedule is 40 hours, 5 days/week. Must be able to work varied shifts, weekends, and holidays. Hours may be limited during shoulder season.
Housing: Employee housing is not available

About Columbia Falls:
Just west of Glacier National Park lies a collection of communities who proudly welcome millions of visitors each year to the Glacier Gateway area. Columbia Falls - a lively Montana town with many locally owned shops, restaurants, breweries, and summer farmers markets - is the ideal home base for exploring Glacier National Park and the 2.4 million acres in Flathead National Forest.

Benefits:

• Medical, Dental, Vision
• Paid Time Off and Holidays
• Disability Insurance
• 401k with match
• Life and AD&D Insurance
• Employee Assistance Program
• Wellness Programs
• Learning and Development Programs

Perks:

• Free Glacier National Park pass
• Free Red Bus Tours (if available)
• Retail, Lodging and Travel Discounts
• Planned employee trips and activities
• $350 Referral Bonus Program
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world
• The adventure of a lifetime!

Responsibilities

• Lead the day-to-day operations of the housekeeping and laundry teams, including scheduling, work assignments, and shift coverage.
  
• Inspect guest rooms and public areas to ensure cleanliness and stocking meet company standards.
  
• Perform room cleaning, public-area cleaning, and laundry processing as needed to support daily operations.
  
• Ensure compliance with all safety, sanitation, and chemical-handling procedures.
  
• Report unusual guest conduct to the Location Manager or Manager on Duty.
  
• Ensure that Lost & Found and key security procedures are followed.
  
• Coach and develop staff through ongoing feedback and training; partner with the Location Manager on performance documentation, reviews, and corrective action as needed.
  
• Manage supply and linen inventories, including tracking usage and ensuring items are reordered and stocked as needed.
• Coordinate and assist with periodic deep cleaning and preventative maintenance projects.
  
• Respond to guest requests and concerns promptly and professionally; communicate with the Location Manager and department supervisors to ensure timely resolution.
  
• Complete required training and certifications; cross-train in other departments as assigned.
  
• Perform other duties as assigned by the Location Manager.

Qualifications

Knowledge, Skills, and Abilities:

• Working knowledge of housekeeping procedures, cleaning techniques, and chemical use (Ecolab experience preferred).
  
• Strong organizational, time management, and problem-solving skills.
  
• Ability to lead, prioritize tasks, and monitor team performance to ensure quality and efficiency.
  
• Effective communication and interpersonal skills; able to work independently and as part of a team.
  
• Customer-focused mindset with a friendly, professional approach when interacting with guests and coworkers.
  
• Basic computer proficiency, including Microsoft Office.
  
• Commitment to maintaining high standards of cleanliness, safety, and guest service.

Experience:

• 1+ year of supervisory experience in housekeeping, hospitality, or a related field preferred

Education:

• High school diploma or equivalent. 

Supervisory Responsibility:

• Supervising Housekeeping team.

Physical Requirements include:

• Lift and carry up to 50 pounds regularly. Frequent lifting and carrying of supplies and linens sporadically throughout the day. 
  
• Push and pull a hotel or laundry cart up to 75 pounds as needed. 
  
• Frequent bending, kneeling, stretching, and reaching while making beds and cleaning rooms. 
  
• Stand and walk for extended periods, including stairs and occasional outdoor areas. 
  
• Safely handle cleaning chemicals and equipment, following all safety and PPE requirements. 

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.