Full-Time

Senior Program Manager W-SPM

Posted on 1/27/2025

Chewy

Chewy

10,001+ employees

Senior

Plantation, FL, USA

Category
Project Management
Business & Strategy
Required Skills
Data Analysis
Requirements
  • 6+ years’ experience in program or project management in a leading role. Direct VOP program experience strongly preferred.
  • Bachelor's degree or equivalent experience in a related field preferred (Technical, Business, Management)
  • Strong written and oral communication skills that allow for effective communication across all levels of the organization, including the vertical President.
  • Proven track record to drive and manage multiple competing priorities and projects with urgency in a fast-paced environment where continuous innovation is required.
  • Strong analytical and problem-solving skills, including experience in statistical analysis coupled with the ability to provide objective feedback and accurate root cause analysis.
  • Excellent project management skills and experience
  • A consistent record of inspiring change and delivering results.
Responsibilities
  • Innovate, engage, and be the driving force behind the implementation and execution of program to support the understanding, response, and elimination of poor team member experiences.
  • Understand what good looks like and highlight team member wins or best practices to work across teams to create standards.
  • Be responsible for the completion of cross-functional Root Cause Analysis (RCA) exercises along with executive-facing communications when appropriate.
  • Effectively communicate with senior leadership from other organizations to align resources and priorities to ensure timely resolution of customer defects.
  • Responsible for cultivating a continuous improvement culture, including education/advocacy across the entire CVC network, and beyond to partner teams.
  • Analyze large data sets and dig into details to assess trends along with areas of opportunity to have the largest impact.
  • Be flexible in approach from a tool-set perspective using appropriate lean-sigma, innovation, and analytical methods.
  • Partner with multiple functions to develop content demonstrating a deep understanding of Chewy’s processes, including flows and standards.
  • Work with product/technology and operations leadership to identify process bottlenecks and build solutions.
  • Ability to occasionally travel (10-15%) to different sites throughout US.
Desired Qualifications
  • Direct VOP program experience strongly preferred.
  • Lean, Black Belt/Six Sigma Black Belt experience preferred.

Company Size

10,001+

Company Stage

IPO

Total Funding

$351.2M

Headquarters

Plantation, Florida

Founded

2011

Simplify Jobs

Simplify's Take

What believers are saying

  • Chewy's net sales grew 4.8% in Q3, showing resilience in the market.
  • Investments from major firms reflect confidence in Chewy's growth potential.
  • Jessica Knopp-Gwynne's leadership could drive innovation in subscription services.

What critics are saying

  • Increased competition from Petco may erode Chewy's market share.
  • Reliance on Autoship program poses risk if consumer preferences shift.
  • CEO's stock sale might indicate concerns about future performance.

What makes Chewy unique

  • Chewy's Autoship program offers convenience and reliability for recurring pet supply needs.
  • Partnership with Forter enhances security and optimizes payment processes for seamless transactions.
  • Chewy+ membership initiative aims to increase customer retention and lifetime value.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

Company Equity

Parental Leave

Family Planning Benefits

Unlimited Paid Time Off

Paid Holidays

Paid Sick Leave

Health Savings Account/Flexible Spending Account

Growth & Insights and Company News

Headcount

6 month growth

-1%

1 year growth

0%

2 year growth

0%
MarketBeat
Mar 5th, 2025
Los Angeles Capital Management LLC Invests $1.20 Million in Chewy, Inc. (NYSE:CHWY)

Los Angeles Capital Management LLC invests $1.20 Million in Chewy, Inc. (NYSE:CHWY).

PR Newswire
Mar 3rd, 2025
Forter'S New Partnership Brings Its Trust Platform To Chewy

AI-powered security and payments technology helps customers receive a fast, secure and seamless experienceNEW YORK, March 3, 2025 /PRNewswire/ -- Forter , the Trust Platform for digital commerce, announced that the company has partnered with Chewy, Inc. ("Chewy") to provide security management, payment optimization and chargeback recovery solutions.Forter's industry-leading, AI-driven platform is powered by a global network of over 300,000 online businesses and 1.8 billion shoppers. The speed and accuracy of its identity intelligence supports businesses in creating secure customer transactions, assisting their efforts to efficiently scale operations, and adapting to spikes in demand without requiring additional resources."At Chewy, our customers are at the heart of everything we do, and we are committed to delivering an unmatched shopping experience," said Adam Peck, Vice President of Product, Chewy. "With the selection of Forter, we remain dedicated to digital safety and security, while continuously advancing to provide the best possible service for pet parents and their beloved pets.""Chewy has set the standard for what a great digital commerce experience should look like," said Michael Reitblat, CEO and Co-Founder, Forter. "By eliminating unnecessary friction at checkout, and optimizing payments success, we're helping Chewy say 'yes' to more customers while maintaining the highest security standards. That means more happy pet parents, more completed orders, and more cheerful pets."For more information about Forter's work with other market-leading companies, visit: www.forter.com/customers .For more information about Chewy, visit www.chewy.com .About ForterForter is the Trust Platform for digital commerce

World Business Outlook
Mar 3rd, 2025
Wedgewood Announces Jessica Knopp-Gwynne as its Chief Revenue Officer

As General Manager of Chewy's USD 4B Autoship Subscription Business, she led initiatives that added USD 800M in new revenue, improved customer retention, and expanded personalized offerings.

MarketBeat
Feb 23rd, 2025
J.W. Cole Advisors Inc. Makes New $664,000 Investment in Chewy, Inc. (NYSE:CHWY)

J.W. Cole Advisors Inc. makes new $664,000 investment in Chewy, Inc. (NYSE:CHWY).

PR Newswire
Feb 13th, 2025
Atlantis Paradise Island Announces Egot Winning Artist John Legend To Headline Music Making Waves Concert On Saturday, May 24Th

~ The Music Making Waves Concert Village to Feature Interactive Experiences, Local Cuisine, Activity Zones, and More ~~ A Portion of Ticket Proceeds to Benefit the Atlantis Blue Project Foundation, Dedicated to Protecting Marine Life and Ocean Habitats in The Bahamas and Surrounding Waters ~PARADISE ISLAND, Bahamas, Feb. 13, 2025 /PRNewswire/ -- Atlantis Paradise Island, the Caribbean's premier destination for concerts, festivals and world-class entertainment, announces multi-platinum, 13-time GRAMMY® award-winning singer-songwriter and record producer John Legend will take the stage at the resort's Casuarina Beach on Saturday, May 24th. His performance will launch the resort's 2025 Music Making Waves series, part of the acclaimed Atlantis: LIVE platform. Tickets will go on sale Thursday, February 13th at www.atlantislive.com or by phone at 1-800-ATLANTIS. Taking place over Memorial Day Weekend, the concert will serve as the official kickoff to summer at Atlantis Paradise Island, offering guests an unforgettable evening of live music in paradise. The EGOT-winning, critically acclaimed, multiplatinum artist and producer, who has garnered 13 Grammy Awards, an Academy Award, a Golden Globe Award, a Tony Award and three Emmy Awards, among others will deliver a special solo performance featuring songs, stories and intimate reimagining's of his greatest hits ("All of Me", "Ordinary People," "Tonight"), unexpected stories from Legend's life and career, and selections from LEGEND ("Nervous," "Wonder Woman")

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