Commercial Associate
About the job
- Passion for customer service and retail.
- Interest in home furnishing and creating customer experiences.
- Ability to interact with people in a friendly, approachable, and confident manner.
- Willingness to learn and work collaboratively with a positive attitude.
- Ability to work in a fast-paced retail environment and adapt to different tasks.
- Must be over 18 years old.
- Must be able to work rotating shifts, public holidays, and weekends.
- Must be service-minded and keep the customer in focus.
- Must be sales-driven and motivated to work with others as part of a team.
- Local Malaysian applicants are encouraged to apply.
- Welcome and assist customers with product recommendations and home furnishing solutions.
- Promote and sell IKEA products and services.
- Maintain attractive product displays, accurate pricing, and good product availability.
- Support store merchandising and visual presentation to keep the store inspiring and easy to shop.
- Promote online and in-store shopping solutions for customer convenience.
- Support cashiering and customer service activities as needed.
- Help maintain stock accuracy, store readiness, and safety standards.
- Use digital tools and systems to support daily operations.
- Support other areas such as Customer Relations, Fulfilment, and IKEA Food based on business needs.
About the company
Ikano Retail is part of Ikano Group, an international company network with about 8,000 employees across 11 countries. It operates in real estate, production, insurance, data analytics and retail, and focuses on making everyday life easier by providing relevant, affordable, and sustainable solutions built on fair terms. The company works by developing and delivering services and products across its diverse businesses to meet people’s needs and simplify their lives. What sets Ikano apart from competitors is its family-owned heritage (owned by the Kamprad family) and its broad, multi-sector approach that ties real estate, manufacturing, finance, data analytics and retail together under a shared mission, aiming for long-term sustainability rather than a single-product focus. Ikano’s goal is to create possibilities for better living for many people through collaboration and fair, affordable, sustainable solutions.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Luxembourg
Founded
1988
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Simplify's Take
What believers are saying
- FY25 report on December 18, 2025 cited record visitation and record Philippines sales.
- March 31, 2026 dining hubs at IPC and Toppen add 71,000 square feet.
- IKEA Chiang Mai Order Point and Mexico expansion keep opening new demand capture points.
What critics are saying
- Ikano Insight closed April 9, 2026 after weak viability and intense competition.
- Retail formats face IKEA and marketplace competition, compressing traffic and margins by 2027.
- Parent complexity spans banking, property, and retail, distracting management from execution.
What makes Ikano Retail unique
- IKEA-anchored omnichannel retail model across stores, centres, and order points.
- Ikano Centres mixes shopping, dining, and leasing, deepening dwell time and tenant density.
- Local-market expansion in Mexico, Thailand, Malaysia, Singapore, and the Philippines diversifies revenue.
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Benefits
Health Insurance
Dental Insurance
Paid Vacation
Parental Leave
Employee Discounts
Meal Benefits
Performance Bonus
Training Programs
Company News
Strengthening the IKEA financial services offer - Ingka Investments to acquire full ownership of Ikano Bank
Ikano Group is partnering up with CARE, UNHCR and IOM to support Better Shelter help those affected by this tragedy.