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Customer Support
Confirmed live in the last 24 hours
New York, NY, USA
Experience Level
Desired Skills
  • 2+ years customer support experience, ideally at an enterprise SaaS company
  • Exceptionally detail-oriented and incredible organizational skills
  • Effective interpersonal communication skills
  • Proficiency in Microsoft Excel
  • Respond to support tickets and requests, engaging with district and school partners, primarily via email, to perform customer support
  • Work with new customers to ensure they get fully set up and are ready for their trainings
  • Process purchase orders and follow up with customers as needed
  • Collaborate with other Support team members to update internal documentation as processes are updated
  • Maintain organized internal systems with accurate and up-to-date records
  • Assist the Operations team with general business operations
  • Limited travel is required, including for onboarding, professional development, and team events

51-200 employees

Company Overview
Goalbook empowers teachers to transform instruction so that ALL students succeed
  • Full medical, dental, and vision coverage
  • Safe Harbor 401k matching
  • Flexible time off policy
  • Goalbook Family and Medical Leave
  • Goalbook Universal Basic Income
  • A truly motivated, passionate, and fun team. We’re collectively interested in helping you grow in your career.
Company Core Values
  • Relationships: We believe in the power of human connection and the importance of relationships. Our team is made up of people with different strengths, backgrounds, and personalities. We know that truly engaging with others helps us understand and support our own areas of growth. We’re looking for people who value building authentic relationships in this way and are able to leverage their own unique perspectives and the perspectives of others to achieve shared goals.
  • Growth: Goalbook teammates are proactive and eager to learn. We strive to create a supportive and challenging environment so that people are continuously growing as professionals and increasing their impact. We also know that our team needs more than just professional growth: we believe in having the time, space, and support to thrive in our personal lives as well. We want Goalbook to be a place where people can experience balance and long-term growth.