Customer Support
Posted on 11/30/2022
INACTIVE
Goalbook

51-200 employees

Empowers teachers to improve instructional practices
Company Overview
Goalbook stands out as a leading educational company due to its extensive partnerships with 800 school districts across 46 states, demonstrating its wide reach and influence in the education sector. The company's focus on empowering teachers, whether they are novices or veterans, to take control of their learning environments, aligns with modern pedagogical approaches and fosters a culture of continuous learning and improvement. Furthermore, Goalbook's commitment to transforming instruction to ensure all students succeed showcases its competitive advantage in creating inclusive and effective educational solutions.
Education

Company Stage

Seed

Total Funding

$2.1M

Founded

2011

Headquarters

San Mateo, California

Growth & Insights
Headcount

6 month growth

5%

1 year growth

26%

2 year growth

45%
Locations
New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Excel/Numbers/Sheets
CategoriesNew
Customer Success & Support
Requirements
  • 2+ years customer support experience, ideally at an enterprise SaaS company
  • Exceptionally detail-oriented and incredible organizational skills
  • Effective interpersonal communication skills
  • Proficiency in Microsoft Excel
Responsibilities
  • Respond to support tickets and requests, engaging with district and school partners, primarily via email, to perform customer support
  • Work with new customers to ensure they get fully set up and are ready for their trainings
  • Process purchase orders and follow up with customers as needed
  • Collaborate with other Support team members to update internal documentation as processes are updated
  • Maintain organized internal systems with accurate and up-to-date records
  • Assist the Operations team with general business operations
  • Limited travel is required, including for onboarding, professional development, and team events