WTW

Global risk management, insurance brokerage, consulting

Benefits System Administrator

Operations & LogisticsConfirmed live in the last 24 hours

Full-timeTaguig, Metro Manila, PhilippinesNo salary listedIn-person

About the Job

Requirements

A college degree is required.
Comfort working with benefits administration systems and client contact, and as part of a global team with counterparts in North America.
Ability to gain a strong understanding of administrative processes related to Health & Welfare and Pension benefit plans.
Ability to complete the Willis Towers Watson Benefits Systems Administrator training program.
Strong analytical and problem-solving skills.
Strong knowledge of Microsoft Office tools, including Outlook, Excel, and Word.
Ability to manage time and work a flexible schedule.
Ability to organize and prioritize work with strong attention to detail.
Excellent oral and written communication skills.
Ability to work independently and in a team environment with minimal supervision.
Ability to complete multiple projects within established deadlines.

Responsibilities

Support delivery of benefits administration services to clients, including Health & Welfare and Pension plan administration.
Provide operational and transactional support, including record keeping, transition processing, and other transactional-based services; requests are typically received through a predefined system or schedule, and client interaction may be limited to receiving data, emails, or collecting predefined data.
Uphold Service Level Agreements, track volumes, audit transactions, and achieve a high level of client satisfaction.
Work closely with Client Relationship Managers or Operational Managers to resolve issues and identify opportunities to increase value to clients.
Work the third shift from 8 AM to 5 PM US Central Time.

Desired Qualifications

Work experience with US and/or UK counterparts and projects is preferred but not required.

Supports the delivery of superior benefits administration services to Willis Towers Watson clients; including Health & Welfare and Pension plan administration.
Provide operational/transactional support including, record keeping, transition processing, and managing other transactional-based services. For transaction-based positions, work requests are typically not received directly from the client but rather through a predefined system or on a predefined schedule. Interaction with the client may be limited to receiving data, e-mails or collecting predefined data.
Responsible for upholding the Service Level Agreements (SLAs), tracking volumes, auditing transactions, and achieving a high level of client satisfaction.
Works closely with Client Relationship Managers or Operational Managers to resolve issues and identify opportunities for increasing the value of the service to the client(s).
The full-time position requires an individual who is comfortable with benefits administration systems and client contact and working as part of a global team with counterparts in North America.

Ability to gain a strong understanding of the administrative process as it relates to Health & Welfare and Pension
benefit plans
Ability to complete Willis Towers Watson Benefits Systems Administrator training program
Strong analytical and problem-solving skills
Strong knowledge of Microsoft Office tools including Outlook, Excel and Word
Professional and responsible approach to work, clients and colleagues
Work the third shift, from 8 AM to 5 PM US Central Time.
Ability to manage time and work a flexible schedule
Ability to organize and prioritize with strong attention to details
Excellent oral and written communication skills
Ability to work independently and in a team environment with minimal supervision
Ability to complete multiple projects within established deadlines
Work experience with US and/or UK counterparts and projects preferred, but not required
College degree required

About the Company

WTW

Global risk management, insurance brokerage, consulting

Willis Towers Watson provides risk management, advisory, and brokerage services to organizations worldwide. Its two segments are Risk & Broking, which identifies, quantifies, and places insurance coverage, and Health, Wealth & Career, which offers consulting, technology, and administration for health benefits, retirement plans, and talent programs. The company blends advisory services, technology platforms, and brokerage capabilities to deliver integrated risk and people solutions rather than relying on a single service line. Its goal is to help clients turn risk into a path for growth by aligning risk management with health, retirement, and talent strategies to support organizational success.

Company size: 10,001+
Company stage: IPO
Headquarters: London, United Kingdom
Founded: 1828

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