Fulfillment Associate

Job Accountabilities:

• Respond to customer requests via email. Provide customers with appropriate product and service information
• Follow up on customer inquiries not immediately resolved to ensure resolution
• Recognize and alert supervisor to trends in operations.
• Identify, research, and resolve customer issues using the appropriate system
• Maintain security and privacy
• Prepare reports or provide necessary data as needed in Operations
• Perform data entry
• Recommend process improvements
• Assist in on-the-job training for new associates, as required
• Attend virtual calls and meetings as required by management and operation

Job Qualifications:

• Bachelor's degree holder or Completed at least 2 years level in College (no back subjects/incomplete units)
• At least 45 WPM
• Basic computer skills (MS Office)
• Possess sense of urgency while being able to focus and pay attention to detail
• Ability to prioritize and learn quickly in a production-based environment
• Excellent communication skills
• Ability to adapt to constant changing processes and tasks
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives
• Must have good interpersonal skills
• Must have good analytical skills
• Must be able to sit for long periods of time
• Must have good English reading comprehension
• Must be able to retain focus and perform repetitious tasks effectively
• Must be in current role for 1 year
• Must not have received any Disciplinary Action within the past 12 months
• Must not have any Attendance and Punctuality issues in the past 12 months









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