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Beth Israel Lahey Health

Beth Israel Lahey Health

Integrated health system delivering care, education

Mental Health Counselor - Community Crisis Stabilization

Full-Time
$22 - $26.82/hr

+ Shift differential + Call pay + Premium pay + Overtime pay

Mid
Bachelor's
Lawrence, MA, USA
In Person

About the job

Requirements
  • A bachelor's degree in psychology or a related field is required.
  • Effective oral and written communication skills are required.
  • Ability to develop a therapeutic relationship while maintaining professional boundaries is required.
Responsibilities
  • Assist with the admitting, discharging, and transferring process; ensure patient safety; monitor patient valuables during body and belonging searches; and enter proper data into the computer.
  • Provide supportive, respectful, nonjudgmental care to adult clients and assist them in meeting goals identified in treatment plans.
  • Assist with case management duties, including one-on-one client contact each shift, team meetings, collaboration with other service providers, and follow-up with referral sources.
  • Act as a liaison to inpatient facilities, case managers, psychiatrists, therapists, clinicians, referred agencies, and families to maintain communication for staff and clients.
  • Participate in treatment team meetings, assist with development of care plans, and report shift issues directly to the Nurse.
  • Record and report observed symptoms, reactions, treatments, and changes in the patient's safety status to the Nurse.

About the company

Beth Israel Lahey Health

Beth Israel Lahey Health

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Beth Israel Lahey Health is an integrated health system that coordinates care across hospitals, clinics, and other care settings to keep patients connected wherever they are. Its services come from doctors, nurses, technicians, social workers, and educators who work together, guided by medical research and education. The system operates by linking hospitals, primary and specialty care, and support services so patients receive seamless care with access to resources like research-informed treatment and training for staff. Unlike standalone hospitals or fragmented care providers, it combines multiple facilities and care teams into a single network to improve consistency and efficiency. The overarching goal is to improve patient outcomes and experience by delivering high-quality, coordinated care through research-backed practices and continuous education for its workforce.

Company Size

10,001+

Company Stage

N/A

Total Funding

N/A

Headquarters

Cambridge, Massachusetts

Founded

2017

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Simplify's Take

What believers are saying

  • BILH posted a $93 million operating gain in 2025 after four loss-making years.
  • First-quarter 2026 operating income hit $60.2 million, reversing last year's loss.
  • Heidi's pilot cut after-hours work for 74% of users and lifted patient presence.

What critics are saying

  • Kevin Tabb exits by 2027, forcing a national CEO search during expansion.
  • Massachusetts AG price caps and annual monitoring constrain pricing through 2025.
  • 2025 RICO litigation against drug and pharmacy giants ties BILH to costly court fights.

What makes Beth Israel Lahey Health unique

  • BILH spans 14 hospitals and 39,000 employees, combining academic and community care.
  • BILH’s 2026 Heidi rollout standardizes ambient AI scribing across all physicians.
  • BILH is shifting 64% of care outside Boston and Burlington, deepening local access.

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Benefits

Mental Health Support

Company News

Associated Press
Apr 28th, 2026
Beth Israel Lahey Health rolls out Heidi's AI scribing to all physicians after 90% report better patient presence

Beth Israel Lahey Health is rolling out Heidi's ambient AI scribing tool to all its physicians following a successful trial across its facilities. The health system, which serves over 6,000 providers across 14 hospitals and 175 primary care practices, prioritises addressing physician burnout, with nearly half of US physicians reporting burnout. During a six-month trial offering Heidi to 1,000 providers, the majority adopted the technology. Survey results showed 89% were satisfied with note quality, 90% felt more present with patients, 74% reduced after-hours work time, and 82% experienced reduced cognitive load during visits. The implementation demonstrates how ambient AI can deliver immediate relief to physicians whilst benefiting patients and the healthcare system. Heidi supports over 2 million consultations weekly globally and has raised $96.6 million from investors including Point72 Private Investments and Blackbird.