Manager of Technology - Marmaxx Store Operations

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

Manager of Technology | Marmaxx Store Operations

Position Summary

This role serves as the primary business partner and informed and influential voice of store operations for key technology platforms including UKG Pro, Logile, WorkJam, and Reflexis.  This role ensures store teams have the tools, processes, and support needed to operate efficiently and deliver an exceptional internal and external customer experience. By improving how our stores schedule labor, communicate priorities, manage tasks, and engage associates, this leader will directly influence operational efficiency, Associate experience, and business performance. The role will partner closely with Store Operations, Human Resources, IT, Payroll, Learning & Development, and Field Leadership to drive system enhancements, improve operational processes, support workforce planning initiatives, and lead the successful implementation of technology solutions across Marmaxx stores.

Key Responsibilities

• Serve as the business lead and subject matter expert for UKG Pro, Logile, WorkJam, and Reflexis.
• Drive continuous improvement of workforce management, scheduling, task management, communication, and labor optimization platforms.
• Partner with HR, Payroll, IT, and Store Operations to identify system enhancements and prioritize business requirements.
• Manage system configurations, testing, upgrades, and rollout activities to support evolving business needs.
• Analyze workforce and operational data to identify opportunities to improve labor productivity, scheduling effectiveness, and store execution.
• Develop and maintain system governance, user support processes, and operational standards.
• Lead cross-functional projects involving store technology, workforce management, scheduling, and operational execution.
• Create and deliver training, communications, and change management plans to support adoption of new functionality and processes.
• Act as the primary liaison between Field Leaders, corporate partners, and external vendors.

Who We Are Looking For

• 6+ years of experience in retail operations, workforce management, store systems, or a related field.
• Bachelor's degree in Business, Information Systems or a related field preferred, or equivalent experience
• Experience managing teams
• Experience supporting enterprise software and systems implementation, preferred experience with systems such as these preferred:
  • UKG Pro
  • Logile
  • WorkJam
  • Reflexis
• Strong understanding of labor management, scheduling, workforce planning, and retail operations.
• Experience leading system implementations, enhancements, and business process improvements.
• Demonstrated ability to translate business needs into technology solutions.
• Strong analytical, project management, and problem-solving skills.
• Excellent communication and stakeholder management abilities.

• Experience with change management and enterprise technology deployments.

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