In PersonTravel throughout the company’s service territory is required.
Field ServiceEquipment Field Service
About the job
Requirements
At least five years of experience in commercial warewash, laundry, institutional chemical systems, or a related field-service environment.
Hands-on expertise in warewash and laundry equipment, chemical programs, and dispensing systems, with the ability to install and troubleshoot mechanical, electrical, plumbing, and chemical systems.
Prior leadership, supervisory, lead-technician, or training experience, with the ability to develop field-service staff.
Strong scheduling, organization, customer communication, and problem-solving skills, and the ability to collaborate effectively with sales and service teams.
A valid driver’s license and ability to travel throughout the company’s service territory.
Responsibilities
Lead and coach four technicians through structured development plans, ride-alongs, field observations, and hands-on training.
Set competency standards for warewash and laundry equipment, chemical dispensing, titration, installation, electrical and plumbing diagnostics, preventative maintenance, root-cause analysis, and customer communication.
Build technicians’ selling skills so they identify additional dispensing, three-compartment sink, mop-sink, laundry, housekeeping, and warewash opportunities and refer them to the appropriate Sales Manager.
Support Restaurant, Healthcare, and Hospitality Sales Managers on large, multi-location, and technically complex chemical opportunities.
Join discovery meetings and site surveys; evaluate existing systems, water conditions, equipment, utilities, and installation requirements; recommend solutions; and support customer presentations.
Coordinate technical assessments, implementation plans, equipment, and technician resources from proposal through installation, startup, and ongoing service. Sales Managers retain ownership of customer relationships and commercial proposals.
Serve as the primary technical expert and escalation point for commercial dishmachines, laundry systems, pumps, probes, controllers, chemical concentration, wash formulas, electrical and plumbing diagnostics, and water-quality issues.
Oversee complex installations and conversions, and verify systems are properly installed, calibrated, tested, and commissioned.
Schedule technician coverage for preventative maintenance, service calls, emergencies, installations, replacements, and account conversions; monitor timely closure and recurring issues.
Maintain a documented preventative maintenance program, balanced workloads, after-hours coverage, and service efficiency.
Manage parts, dispensing equipment, and company assets; establish stock levels, technician truck inventory, and purchasing and replenishment controls.
Resolve significant customer escalations and recurring service problems promptly and professionally.
Track preventative maintenance completion, response time, open and repeat calls, first-call resolution, installation quality, productivity, customer retention, technician competency, inventory accuracy, and safety.
Desired Qualifications
Three to five years of experience with a national or regional chemical supply company.
Experience with Ecolab, Auto-Chlor, Sunburst, Diversey/Solenis, or a similar warewash or laundry chemical provider.
Healthcare, hospitality, restaurant, or institutional account experience; laundry formula troubleshooting; and large conversions and multi-location installations.
Description
CHEMICAL SERVICE MANAGER - Warewash & Laundry Solutions | Denver Beverage
Position Summary
Lead, develop and improve a four-person Chemical Service Technician team supporting commercial warewash, laundry and chemical dispensing customers. This hands-on leader builds technicians’ technical, customer-service and selling skills; supports Restaurant, Healthcare and Hospitality Sales Managers on larger opportunities, manages distributor relationships; and oversees technical escalations, service scheduling, Preventative Maintenance (PM), parts and equipment.
Responsibility Allocation
Team Leadership, Training & Development - 35%
Sales Support & Business Development - 25%
Technical Leadership & Field Support - 20%
Service Scheduling, PM & Parts Management - 15%
Customer Experience & Service Performance - 5%
Team Leadership, Training & Development — 35%
· Lead and coach four technicians through structured development plans, ride-alongs, field observations and hands-on training.
· Set competency standards for warewash/laundry equipment, chemical dispensing, titration, installation, electrical and plumbing diagnostics, PM, root-cause analysis and customer communication.
· Build selling skills so technicians identify additional dispensing, three-compartment sink, mop-sink, laundry, housekeeping and warewash opportunities and refer them to the appropriate Sales Manager.
Sales Support & Business Development — 25%
· Support Restaurant, Healthcare and Hospitality Sales Managers on large, multi-location and technically complex chemical opportunities.
· Join discovery meetings and site surveys; evaluate existing systems, water conditions, equipment, utilities and installation requirements; recommend solutions and support customer presentations.
· Coordinate technical assessments, implementation plans, equipment and technician resources from proposal through installation, startup and ongoing service. Sales Managers retain ownership of customer relationships and commercial proposals.
Technical Leadership & Field Support — 20%
· Serve as primary technical expert and escalation point for commercial dishmachines, laundry systems, pumps, probes, controllers, chemical concentration, wash formulas, electrical/plumbing diagnostics and water-quality issues.
· Oversee complex installations and conversions; verify systems are properly installed, calibrated, tested and commissioned.
Service Scheduling, Preventative Maintenance & Parts — 15%
· Schedule technician coverage for PM, service calls, emergencies, installations, replacements and account conversions; monitor timely closure and recurring issues.
· Maintain a documented PM program, balanced workloads, after-hours coverage and service efficiency.
· Manage parts, dispensing equipment and company assets; establish stock levels, technician truck inventory and purchasing/replenishment controls.
Customer Experience & Service Performance — 5%
· Resolve significant customer escalations and recurring service problems promptly and professionally.
5+ years in commercial warewash, laundry, institutional chemical systems or a related field-service environment.· Hands-on expertise in warewash and laundry equipment, chemical programs and dispensing systems; ability to install and troubleshoot mechanical, electrical, plumbing and chemical systems.· Prior leadership, supervisory, lead-technician or training experience; proven ability to develop field-service staff.· Strong scheduling, organization, customer communication and problem-solving skills; effective collaboration with sales and service teams.· Valid driver’s license and ability to travel throughout the company’s service territory.
Preferred Qualifications:
3-5 years of experience with National or regional chemical supply company Experience with Ecolab, Auto-Chlor, Sunburst, Diversey/Solenis or a similar warewash/laundry chemical provider.· Healthcare, hospitality, restaurant or institutional account experience; laundry formula troubleshooting; large conversions and multi-location installations.