Field Service Manager - Chemical Division

Description

CHEMICAL SERVICE MANAGER - Warewash & Laundry Solutions | Denver Beverage 

Position Summary

Lead, develop and improve a four-person Chemical Service Technician team supporting commercial warewash, laundry and chemical dispensing customers. This hands-on leader builds technicians’ technical, customer-service and selling skills; supports Restaurant, Healthcare and Hospitality Sales Managers on larger opportunities, manages distributor relationships; and oversees technical escalations, service scheduling, Preventative Maintenance (PM), parts and equipment.

Responsibility Allocation

• Team Leadership, Training & Development - 35%
• Sales Support & Business Development - 25%
• Technical Leadership & Field Support - 20%
• Service Scheduling, PM & Parts Management - 15%
• Customer Experience & Service Performance - 5%

Team Leadership, Training & Development — 35%

· Lead and coach four technicians through structured development plans, ride-alongs, field observations and hands-on training.

· Set competency standards for warewash/laundry equipment, chemical dispensing, titration, installation, electrical and plumbing diagnostics, PM, root-cause analysis and customer communication.

· Build selling skills so technicians identify additional dispensing, three-compartment sink, mop-sink, laundry, housekeeping and warewash opportunities and refer them to the appropriate Sales Manager.

Sales Support & Business Development — 25%

· Support Restaurant, Healthcare and Hospitality Sales Managers on large, multi-location and technically complex chemical opportunities.

· Join discovery meetings and site surveys; evaluate existing systems, water conditions, equipment, utilities and installation requirements; recommend solutions and support customer presentations.

· Coordinate technical assessments, implementation plans, equipment and technician resources from proposal through installation, startup and ongoing service. Sales Managers retain ownership of customer relationships and commercial proposals.

Technical Leadership & Field Support — 20%

· Serve as primary technical expert and escalation point for commercial dishmachines, laundry systems, pumps, probes, controllers, chemical concentration, wash formulas, electrical/plumbing diagnostics and water-quality issues.

· Oversee complex installations and conversions; verify systems are properly installed, calibrated, tested and commissioned.

Service Scheduling, Preventative Maintenance & Parts — 15%

· Schedule technician coverage for PM, service calls, emergencies, installations, replacements and account conversions; monitor timely closure and recurring issues.

· Maintain a documented PM program, balanced workloads, after-hours coverage and service efficiency.

· Manage parts, dispensing equipment and company assets; establish stock levels, technician truck inventory and purchasing/replenishment controls.

Customer Experience & Service Performance — 5%

· Resolve significant customer escalations and recurring service problems promptly and professionally.

· Track PM completion, response time, open/repeat calls, first-call resolution, installation quality, productivity, customer retention, technician competency, inventory accuracy and safety.

Compensation - $75,000 - $85,000 Per Year

Requirements

 Required Qualifications:

5+ years in commercial warewash, laundry, institutional chemical systems or a related field-service environment.· Hands-on expertise in warewash and laundry equipment, chemical programs and dispensing systems; ability to install and troubleshoot mechanical, electrical, plumbing and chemical systems.· Prior leadership, supervisory, lead-technician or training experience; proven ability to develop field-service staff.· Strong scheduling, organization, customer communication and problem-solving skills; effective collaboration with sales and service teams.· Valid driver’s license and ability to travel throughout the company’s service territory.

Preferred Qualifications:

3-5 years of experience with National or regional chemical supply company Experience with Ecolab, Auto-Chlor, Sunburst, Diversey/Solenis or a similar warewash/laundry chemical provider.· Healthcare, hospitality, restaurant or institutional account experience; laundry formula troubleshooting; large conversions and multi-location installations.