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Full-Time

Chat/Email Specialist

Nights and Weekends

Posted on 6/27/2024

Vivid Seats

Vivid Seats

501-1,000 employees

Operates online North American ticket marketplace

Compensation Overview

$40kAnnually

+ Bi-annual bonuses + Equity

Junior

Coppell, TX, USA

Category
PR & Communications
Growth & Marketing
Required Skills
Zendesk
Customer Service
Requirements
  • 1-2 years of customer service experience via phone, email and live chat.
  • Team player mentality and drive to contribute to culture and growth.
  • Sense of curiosity to ask questions and keenness to improve upon work.
  • Passion for live events (sports, concerts or theatre).
  • Flexible schedule to work evenings, weekends, and holidays.
  • Excellent verbal and written communication skills.
  • Experience with Zendesk or similar help desk software
Responsibilities
  • Handle customer contacts promptly and professionally.
  • Answer questions about purchases, orders, inventory, upcoming events.
  • Support customers proactively via phone, email, and live chat.
  • Utilize internal and external technology to manage order fulfillment.
  • Contribute to culture and growth.
  • Create memorable experiences with customers who share the love for live events.

Vivid Seats provides an engaging and dynamic environment for employees, centering its operation in an online ticket marketplace that connects buyers and sellers across North America. The company employs proprietary software and advanced technology to enhance user experiences and streamline ticket transactions, positioning itself as a leader in its industry. Working at this company offers individuals the opportunity to be at the forefront of facilitating exciting live event experiences, making every workday both challenging and rewarding.

Company Stage

IPO

Total Funding

$350.3M

Headquarters

Chicago, Illinois

Founded

2001

Growth & Insights
Headcount

6 month growth

3%

1 year growth

10%

2 year growth

27%