UCSF

Public health sciences university in San Francisco

Hospital Unit Service Coordinator 3

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeSan Francisco, CA, USA$35.59 - $44.37In-person

About the Job

Requirements

Ability to work in a busy, team-oriented environment.
Ability to interact effectively with a diverse professional and patient population.
Willingness to learn new skills.
Ability to understand and communicate effectively in English, orally and in writing.
Ability to perform basic arithmetic computations, including addition, subtraction, multiplication, and division.
Ability to prioritize and coordinate multiple tasks.
Demonstrated customer service skills or experience.
Ability to perform the job duties described.
Basic computer skills.
For level III only: Three years of experience in a health care setting.
For level III only: Previous database or data-entry experience.
For level III only: Knowledge of medical terminology.

Responsibilities

Provide unit service coordinator support with general office activities, relieving medical, dental, and optometric personnel of clerical, administrative, and billing functions for Juvenile Justice Center Medical Services.
Perform responsible and confidential duties for the department head and medical director to help maintain efficient operations.
Serve as the focal communications source within the patient care unit and perform administrative functions that support positive patient care outcomes.
Follow medical center house and telephone standards; prioritize and respond effectively to simultaneous requests; and initiate appropriate procedures for emergencies.
Receive and relay patient, family, and staff messages to appropriate personnel in a timely manner, and provide accurate, complete reports to the incoming unit service coordinator or charge nurse.
Maintain a unit flow board for patient bed assignments, transfers, discharges, and off-unit procedures; notify appropriate nurses and physicians of patient arrivals; and contact physicians and other staff as needed.
Update unit bulletin boards and other communication sources, communicate physicians’ orders to nursing staff, and disseminate patient information.
Maintain adequate administrative forms and supplies at the nursing station; operate nursing unit equipment, including computers, fax machines, imprinter devices, and intercom systems; and report and track malfunctioning equipment.
Label, assemble, and maintain patient charts; file reports of procedures, studies, and tests; thin charts as needed; dismantle charts for Medical Records; and ensure medical records are complete and properly located.
Accurately transcribe routine and STAT physicians’ orders and consult a nurse or physician when written orders are unclear.
Complete forms and requisitions related to charges and billing.
Schedule procedures, tests, and x-rays using knowledge of the procedures and departmental functions to avoid conflicts and disruption.
Receive and record patient information and admitting orders for same-day admissions; secure patients’ valuables according to established procedures; and complete bed-control data entry for admissions, discharges, transfers, and changes in attending staff or services.
Copy necessary chart elements for patient discharge or transfer; use medical center automated systems to access and maintain patient information; and order patient medications, equipment, and supplies as requested.
For level III only, orient new unit service coordinators, students, and staff as appropriate.
Follow applicable unit, department, medical center, and university policies, procedures, and work rules; maintain confidentiality regarding patients and staff; and follow infection-control, health, and safety procedures, including annual safety training.
Support medical center goals; participate in unit/team goal development, staff meetings, in-services, and educational programs as required; and participate in quality assurance and improvement processes required by JCAHO or other regulatory agencies.
Maintain a clean, safe, functional work environment and perform other duties as assigned.
Demonstrate service excellence in accordance with UCSF Medical Center PRIDE standards, including professionalism, respect, integrity, diversity, and excellence in interactions with patients, visitors, faculty, staff, and students.
Use effective communication and telephone etiquette, escort patients or family members who need directions, demonstrate cultural sensitivity, and contribute to supportive interactions and teamwork.
Apply tact and professionalism in difficult situations; follow privacy, confidentiality, and security procedures for protected health information and other sensitive information; and follow safety and infection-control procedures.
Take accountability for improving department or unit quality metrics and meeting organizational and departmental targets.
Keep work areas and hallways neat and orderly, follow cleaning processes, return items to their proper places, and remove or report broken equipment and furniture.
Pick up and dispose of litter throughout the facility; post flyers and posters only in designated areas; know where the Environment of Care Manual is kept; correct or report unsafe conditions; and protect the physical environment and equipment from damage and theft.

Desired Qualifications

Ability to use office equipment.
For level II only: Experience in a health care setting.
For level II only: Knowledge of medical terminology.
For level II only: Billing experience.
For level III only: Unit clerk experience.

Provides Unit Service Coordinator (USC) support in general office activities to relieve medical, dental and optometric personnel of clerical, administrative and billing functions for Juvenile Justice Center Medical Services Assists in maintaining an efficient and effective operation by performing highly responsible and confidential duties for the head of department and medical director

The USC, under direction of the Patient Care Unit Manager, Nursing Supervisor or Charge Nurse, functions as the focal communications source within the patient care unit and performs administrative functions directed toward positive patient care outcomes.

All patient care team members are responsible to meet patient needs, demonstrate willingness to learn new skills, and foster a harmonious work environment in which high quality patient care and customer service is consistently provided. Team members promote a cooperative working relationship with each other, physicians, other disciplines and the public by facilitating and enhancing communication, displaying honesty and respect, displaying sensitivity to cultural differences, and expressing and accepting feedback in a professional manner.

REQUIRED

Required Skills (II & III level)

Ability to work in a busy, team-oriented environment.
Excellent interpersonal/communication skills to effectively interact with a diverse professional and patient population.
Willingness to be taught/learn new skills.
Ability to understand and communication effectively in English both orally and in writing.
Ability to perform basic arithmetic computations (addition, subtraction, multiplication, division).
Ability to prioritize and coordinate multiple tasks.
Demonstrated customer service skills/experience.
Ability to satisfactorily perform job duties as defined in the job description.
Basic computer skills.

Required Skills (III level only)

Three years experience in a health care setting.
Previous database/data entry experience.
Medical terminology.

PREFERRED

Preferred Skills (II & III level)

Ability to use office equipment.

Preferred Skills (II level only)

Experience in a health care setting.
Medical terminology.
Billing experience

Preferred Skills (III level only)

Unit clerk experience.

DUTIES & ESSENTIAL JOB FUNCTIONS

% of time	Essential Function (Yes/No)	Key Responsibilities (To be completed by Supervisor)
30%	Yes	Communication A. Follows House and telephone standards as established by the Medical Center. B. Prioritizes and responds effectively to requests that occur simultaneously. C. Initiates appropriate procedures for all emergencies. D. Conducts oneself in a calm, controlled, and professional manner. E. Receives and relays messages from patients, families and staff to the appropriate personnel in a timely manner. F. Gives current, accurate and complete report to oncoming Unit Service Coordinator/Charge Nurse. G. Maintains unit-based flow board of patient bed assignments, transfers, discharges, and off-unit procedures. H. Notifies appropriate nurse and physician when patient arrives on the unit. I. Contacts physician and other appropriate staff when required. J. Updates bulletin boards and other communication sources on assigned unit. K. Communicates physicians’ orders to nursing staff in a timely manner, and disseminates patient information.
40%	Yes	Administrative Functions A. Maintains adequate quantity of administrative forms and supplies at nursing station. B. Operates nursing unit equipment (e.g., computer, fax machine, imprinter device, intercom system). C. Reports and keeps track of malfunctioning equipment. D. Labels, assembles, and maintains all patient charts in functional order, to include filing reports of procedures, studies, tests, etc., and chart thinning as necessary. Keep charts in proper location. E. Dismantles patient chart and prepares for delivery to Medical Records in a timely manner. Ensures completion of medical record. F. Accurately transcribes routine and STAT physicians’ orders. G. Completes all forms and requisitions related to charges/billing. H. Consults with a nurse or physician when written orders are unclear. I. Schedules procedures, tests and x-rays utilizing knowledge of the procedure and specific departments’ functions to avoid conflict and disruption in scheduling. J. Receives and records patient information and admitting orders from physician’s office or clinic for same day admissions. K. Ensures that patients’ valuables are secured according to established procedures. L. Completes bed control functions per departmental policy in a timely manner including data entry of admissions, discharges, bed or unit transfers, and/or changes in attending or services. M. Copies necessary elements of chart for patient discharge or transfer to another facility or department. N. Utilizes Medical Center automated systems to access and maintain patient information. O. Orders patient medications, equipment, and supplies as requested.
30%	Yes	Other Duties and Responsibilities A. Orients new Unit Service Coordinators, students and staff as appropriate. (III level only) B. Follows all unit, department, Medical Center, and University policies, procedures and work rules. C. Maintains confidentiality in matters related to patients and/or staff. D. Adheres to all applicable Medical Center and unit-specific infection control, health and safety policies and procedures, including annual safety training. E. Supports the mission, philosophy, and goals of the Medical Center. F. Supports the development of unit/team goals and actively participates in unit staff meetings, inservices, and educational programs as required. G. Contributes to and actively participates in the quality assurance and quality improvement process, per JCAHO and/or other regulatory agencies. H. Maintains a clean, safe and functional work environment. I. Performs other duties as assigned.
100%		(To update total %, enter the amount of time in whole numbers (without the % symbol - e.g., 15, 20) then highlight the total sum (e.g., 1%) at the bottom of the column and press F9. The total sum should add up to 100%.)

LIVING PRIDE STANDARDS

Service Excellence

Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center’s values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.
Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.
Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.

Work Environment

Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.
Picks up and disposes of any litter found throughout entire facility.
Posts flyers and posters in designated areas only; does not post on walls, doors or windows.
Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.
Protects the physical environment and equipment from damage and theft

Budgeted Job Salary Range: 35.59 - 44.37

About the Company

UCSF

Public health sciences university in San Francisco

UC San Francisco is a public research university in San Francisco focused solely on health sciences, combining professional education with biomedical research and patient care. Its schools of dentistry, medicine, nursing and pharmacy train clinicians and scientists, while teams investigate cancer, immunology, genomics and neuroscience. UCSF Medical Center and Benioff Children's Hospitals connect clinical care with faculty research and training, and university clinics serve patients across Northern California. Founded in 1864, UCSF is the University of California campus dedicated to graduate and professional education and biomedical research, based in San Francisco.

Company size: 10,001+
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: 1864

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