Ocean Casino Resort

Oceanfront hotel, casino, and entertainment

Front Desk Representative - Front Office

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeAtlantic City, NJ, USA$17.50 /hr

About the Job

Requirements

A high school diploma or equivalent is required.
Prior cash-handling and customer-service experience is preferred.
Computer-related experience, including LMS and ACSC, is desired.
Ability to communicate effectively in English.
Aptitude for resolving issues with a customer-focused orientation.
Problem-solving and conflict-resolution abilities.
Must be able to stand for an entire shift and move throughout the casino and hotel areas.
Must be able to work holidays and weekends, as well as flexible shifts and unusual hours.
Must be able to work in casino-related environmental conditions, including secondhand smoke, excessive noise, stress, and a fast-paced, high-pressure environment.

Responsibilities

Follow established company and departmental procedures, guidelines, and policies.
Promote a cooperative and harmonious work environment and positive customer relations through prompt, courteous, and efficient service.
Register hotel customers, check them out at the end of their stay, process payments, and ensure guest satisfaction.
Maintain the cash bank securely and accurately, prepare the daily deposit, promptly post cash payments, and provide customers with hotel management system-generated cash receipts.
Make luggage arrangements according to hotel procedures.
Accept payment at customer checkout to settle all charges in compliance with hotel procedures.
Assist with checking rooms to verify hotel reservation status.
Respond to customer inquiries about hotel services, room rates, entertainment schedules, and restaurants.
Inform hotel customers about property amenities, services, and events.
Keep the front desk area clean, organized, and stocked with necessary supplies.
Maintain accurate reservation, guest, and transaction records.
Resolve guest issues efficiently and escalate them to management when necessary.
Address guest inquiries, requests, and complaints promptly and professionally.
Greet customers immediately with a friendly and sincere welcome, using a positive and clear speaking voice.
Maintain knowledge of all outlets and their hours of operation.
Perform other duties as defined by the management team.

Desired Qualifications

Free meal during shifts.
Training and development opportunities.

Front Desk Representative - Front Office - Full Time

Ocean Casino Resort · Atlantic City, United States · Full-time · Posted 2026-10-30

Workplace: on_site

Department: Front Office

Description

About the Role

The Front Desk Representative represents the first point of contact with guests and handles all stages of a guest’s stay.

Position Responsibilities

Adhere to established company and departmental procedures, guidelines, and polices at all times
Foster and promote a cooperative and harmonious work environment
Promote positive customer relations for all customer by providing prompt, courteous, and efficient service
Registers customers into the hotel and checks them out at the end of their stay including processing payments and ensuring guest satisfaction
Maintains cash bank securely and accurately, prepares daily deposit of funds in hotel bank and is responsible for the immediate posting of cash payments and provides HMS generated cash receipts for customer records
Makes necessary luggage arrangements according to hotel procedures
Responsible for customer check out & accepts payment for settlement of all charges in compliance with hotel procedure
Assist with checking rooms to verify the status of hotel reservations.
Responds to customer inquiries regarding hotel services, room rates, entertainment schedules & restaurants
Informs hotel customer about the property amenities services and events
Ensure the front desk area is clean, organized and stocked with necessary supplies.
Maintain accurate records of reservation, guest information, and transactions.
Resolve guest issues efficiently, escalating to management when necessary.
Address guest inquiries, requests, and complaints promptly and professionally
Greet customers immediately with a friendly and sincere welcome using a positive and clear speaking voice.
Knowledge of all outlets and their hours of operation.
Other duties as defined by the management team.

Essential Functions

Aptitude in resolving issues with a customer-focused orientation.
Always promotes positive public/employee relations.
Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise and stress relating to servicing customers in a high pressure and fast paced environment
Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas
Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours
Problem solving and conflict-resolution abilities.
Friendly, outgoing, and approachable personality.

Requirements

High School Diploma or Equivalent is required
Prior cash handling & customer service experience is preferred
Computer related experience desired, including LMS & ACSC
Ability to effectively communicate in English

Benefits

Free meal on shift
Training & Development
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k,)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off
Pay Rate: $17.50/hour

Apply

Apply at Ocean Casino Resort

About the Company

Ocean Casino Resort

Oceanfront hotel, casino, and entertainment

Ocean Casino Resort is a hotel and casino on the Atlantic City Boardwalk that combines lodging, gaming, dining, and entertainment in one destination. Guests stay in 1,399 rooms, access a large casino, and enjoy amenities like five pools (including a saltwater pool), a cabana sun deck, and experiences such as a Topgolf Swing Suite. It differentiates itself by being the tallest building in Atlantic City with ocean views and a waterfront setting, offering a wide mix of amenities beyond just gambling. Its goal is to attract adults 21+ seeking a comprehensive, on-site resort experience that blends gaming, accommodation, and entertainment on the Boardwalk.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Atlantic City, NJ
Founded: 2018

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