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Beth Israel Lahey Health

Integrated health system delivering care, education

Executive Director, System Nursing Operations - System Nursing Operations

Full-TimeUpdated on 10/23/2026
$185k - $220k/yr
Expert
Master's, PhD
United States
In PersonFrequent travel to BILH hospitals/facilities; on-site support at local entities as needed.
Medical, Clinical & Veterinary

About the job

Requirements
  • A master's degree in Nursing, Business Administration, Healthcare Finance, or Hospital Administration is required.
  • More than 10 years of related work experience is required, including 5–8 years of supervisory or management experience.
  • At least five years of progressive nursing leadership experience is required.
  • Advanced skills with Microsoft applications, which may include Outlook, Word, Excel, PowerPoint, or Access, and other web-based applications are required. The role may require producing complex documents, performing analysis, and maintaining databases.
  • Written English communication skills sufficient to communicate complex information effectively to staff, management, and external customers across functional areas are required.
  • Oral English communication skills sufficient to communicate complex concepts, address sensitive situations, resolve conflicts, negotiate, motivate, and persuade others are required.
  • The role requires broad, comprehensive knowledge of theories, concepts, practices, and policies and the ability to apply them in complex or unprecedented situations across multiple functional areas.
  • The employee must be competent to provide patient care to neonatal, youth, young adult, middle-aged, and elderly age groups.
  • The employee must be able to exert up to 20 pounds of force frequently, stand for periods of time, and move throughout hospitals and facilities.
  • Frequent travel to BILH hospitals and facilities is required.
  • All staff must be vaccinated against influenza as a condition of employment.
Responsibilities
  • Provide professional leadership as a member of the BILH Nursing Leadership team.
  • Support the creation of systemwide strategies and implementation of standardized nursing operations embedded in patient throughput, in alignment with system goals and collaborative efforts.
  • Support local leaders in developing and improving operations to create optimal performance levels.
  • Operationalize patient care throughput initiatives throughout the system and oversee the BILH Case Management Program.
  • Provide local entities with insights on staffing to volume.
  • Represent the nursing perspective as the system nursing informatics representative.
  • Provide on-site support to local entities to promote ongoing initiatives as needed.
  • Work closely with multidisciplinary team members at system and local sites to drive nursing performance and meet or exceed system goals.
  • Assume responsibility for Culture and Retention Strategies, Nursing Informatics, the Case Management Program, and Patient Throughput.
  • Make decisions with significant, broad implications for the management and operations of major or multiple departments and participate in decisions on organizational strategy and direction.
  • Address broad, complex, and abstract problems, often involving medical-center-wide issues, using creativity, resourcefulness, staff engagement, Lean diagnostic techniques, negotiation, and diplomacy.
  • Set direction and vision for major or multiple departments, establish priorities, develop policies, and allocate resources.
  • Lead and direct multiple collaborative teams for large projects or groups, internally and externally and across functional areas.
  • Lead operational initiatives to meet or exceed customer service standards and expectations in assigned units or across multiple areas.
Desired Qualifications
  • A doctoral degree in Nursing Practice or a PhD in Business Administration, Healthcare Finance, or Hospital Administration is preferred.

About the company

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Beth Israel Lahey Health

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Beth Israel Lahey Health is an integrated health system that coordinates care across hospitals, clinics, and other care settings to keep patients connected wherever they are. Its services come from doctors, nurses, technicians, social workers, and educators who work together, guided by medical research and education. The system operates by linking hospitals, primary and specialty care, and support services so patients receive seamless care with access to resources like research-informed treatment and training for staff. Unlike standalone hospitals or fragmented care providers, it combines multiple facilities and care teams into a single network to improve consistency and efficiency. The overarching goal is to improve patient outcomes and experience by delivering high-quality, coordinated care through research-backed practices and continuous education for its workforce.

Company Size

10,001+

Company Stage

N/A

Total Funding

N/A

Headquarters

Cambridge, Massachusetts

Founded

2017

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Simplify's Take

What believers are saying

  • BILH posted a $93 million operating gain in 2025 after four loss-making years.
  • First-quarter 2026 operating income hit $60.2 million, reversing last year's loss.
  • Heidi's pilot cut after-hours work for 74% of users and lifted patient presence.

What critics are saying

  • Kevin Tabb exits by 2027, forcing a national CEO search during expansion.
  • Massachusetts AG price caps and annual monitoring constrain pricing through 2025.
  • 2025 RICO litigation against drug and pharmacy giants ties BILH to costly court fights.

What makes Beth Israel Lahey Health unique

  • BILH spans 14 hospitals and 39,000 employees, combining academic and community care.
  • BILH’s 2026 Heidi rollout standardizes ambient AI scribing across all physicians.
  • BILH is shifting 64% of care outside Boston and Burlington, deepening local access.

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Benefits

  • Mental Health Support

Company News

Associated Press
Apr 28th, 2026
Beth Israel Lahey Health rolls out Heidi's AI scribing to all physicians after 90% report better patient presence

Beth Israel Lahey Health is rolling out Heidi's ambient AI scribing tool to all its physicians following a successful trial across its facilities. The health system, which serves over 6,000 providers across 14 hospitals and 175 primary care practices, prioritises addressing physician burnout, with nearly half of US physicians reporting burnout. During a six-month trial offering Heidi to 1,000 providers, the majority adopted the technology. Survey results showed 89% were satisfied with note quality, 90% felt more present with patients, 74% reduced after-hours work time, and 82% experienced reduced cognitive load during visits. The implementation demonstrates how ambient AI can deliver immediate relief to physicians whilst benefiting patients and the healthcare system. Heidi supports over 2 million consultations weekly globally and has raised $96.6 million from investors including Point72 Private Investments and Blackbird.