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Surgery Partners

Patient Service Representative

Full-TimeUpdated
No salary listed
Junior
Bozeman, MT, USA
In Person
Medical, Clinical & VeterinaryClinical Support & Patient Administration

About the job

Requirements
  • A high school diploma or GED is required.
  • At least 2 years of customer service experience in a fast-paced environment is required.
  • The candidate must be organized and able to work as part of a team.
  • Excellent oral and written communication skills are required.
  • The candidate must be self-motivated, have a strong work ethic, and be goal-driven.
Responsibilities
  • Handle inbound and outbound calls in a timely and effective manner while promoting business processes and supporting excellent patient care related to vision correction care.
  • Address patient inquiries and concerns about appointment scheduling, company services, insurance coverage, and payment methods.
  • Gather relevant information by asking qualifying questions to determine the patient's priority of need and the proper place of treatment.
  • Participate in recalling patients who have been inactive for an interval established by the Director of Patient Services.
  • Work with the supervisor to ensure goals such as scheduling and patient satisfaction are met.
  • Counsel patients and answer questions related to procedures and billing as needed.
  • Help create and provide a positive, accountable, and inspired work environment for others.

About the company

The Surgery Center of Cleveland provides outpatient surgical care across multiple specialties in a dedicated center, avoiding overnight hospital stays. Board-certified physicians use advanced equipment to perform procedures, with billing through patient fees, insurance reimbursements, and Medicare, accompanied by clear financial communication and accessible online tools. It differentiates itself by focusing on outpatient, multi-specialty care in a non-hospital setting with transparent pricing and strong digital accessibility. The goal is to deliver reliable, patient-focused surgical care with transparent costs and easy-to-use digital access.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

Cleveland, Tennessee

Founded

2000

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Growth & Insights and Company News

6 month growth

4%

1 year growth

6%

2 year growth

6%
Microsoft
Oct 26th, 2026
Surgery Partners shares rise more than 21% premarket following reported $6 billion Bon Secours deal

Surgery Partners (NASDAQ:SGRY) shares rose more than 21% in premarket trading on Monday following a Financial Times report that the US surgical care provider had agreed to be taken private by Bon Secours Mercy Health in a transaction valued at approximately $6 billion, including debt. According to the report, which cited people familiar with the ma...

Yahoo Finance
Jun 10th, 2026
Surgery Partners vs Viemed Healthcare: Which outpatient care stock is a better buy in 2026?

Surgery Partners, which operates over 300 outpatient surgical facilities across 30 US states, reported FY 2025 revenue of $3.3 billion, up 6% year-over-year, but posted a net loss of $77.9 million. The company maintains a debt-to-equity ratio of 2.3x and generated $195.6 million in free cash flow. Viemed Healthcare, specialising in home-based respiratory care across all 50 states, reported FY 2025 revenue of $270.3 million, up 21% year-over-year, with net income of $14.9 million and a 5.5% net margin. Both companies are capitalising on the shift from traditional hospital care, with Surgery Partners focusing on outpatient surgical centres whilst Viemed targets chronic respiratory disease management through home-based services.

PR Newswire
Mar 4th, 2026
ZIEGLER ADVISES PREFERRED VASCULAR GROUP ON ITS ACQUISITION BY SURGERY PARTNERS

/PRNewswire/ -- Ziegler, a specialty investment bank, is pleased to announce that it served as the exclusive financial advisor to Preferred Vascular Group...

Sandy Journal
Dec 11th, 2025
Surgery Partners prices $425M add-on notes offering at 7.250% due 2032

Surgery Partners announced that its subsidiary, Surgery Center Holdings, priced $425 million of 7.250% senior unsecured notes due 2032 in a private offering. The notes will be issued as part of the same series as $800 million of notes originally issued in April 2024. The offering is expected to close on 16 December 2025, subject to customary conditions. The notes will be guaranteed by each domestic wholly-owned subsidiary of the issuer that guarantees obligations under its senior secured credit facilities. Surgery Partners intends to use net proceeds for general corporate purposes, including repaying outstanding borrowings under its revolving credit facility. The Brentwood, Tennessee-based company operates over 200 healthcare locations across 30 states, including ambulatory surgery centres and surgical hospitals.

Becker's ASC Review
Jan 28th, 2025
Bain Capital bids $25.75/share for Surgery Partners

Surgery Partners received a proposal from Bain Capital Private Equity to acquire all outstanding shares for $25.75 per share. Bain Capital and affiliates currently own about 39% of the company's stock. A special committee will review the proposal, which requires majority shareholder approval and independent director consent. The offer is non-binding, and other interested buyers include Optum and other private equity firms. Surgery Partners operates over 160 centers with 4,600 physicians.