Associate Field Service Engineer Intern
Sony
Associate Field Service Engineer Intern
Sony
Global electronics and entertainment company
Sony Biotechnology Inc., based in San Jose, California, supplies advanced flow cytometry analysis and sorting technology for use in life science research. It markets products to private and public research institutions, pharmaceutical and biotechnology companies, and large medical centers. Over the years, Sony Biotechnology products have received numerous outstanding new product awards as well as technology awards including the Frost & Sullivan Emerging Technology award, and the Milestone Award. To learn more: https://www.sonybiotechnology.com/us/.
This is a field-based position supporting the Boston market. Relocation assistance is not available, and candidates must reside in or be willing to relocate to the Boston area at their own expense.
Position Summary
Sony Biotechnology is seekingaAssociate Field Service Engineer to train with our flow cytometry service team in the New England and NY Metro regions. This is a fixed-term position of up to 12 months, designed for recent college graduates interested in gaining hands-on technical field experience.
The position may potentially lead to a full-time regular Field Service Engineer I position for selected candidates, based on business needs, performance, and qualifications.
The Associate Field Service Engineer will work alongside experienced Field Service Engineers to learn how to support flow cytometry equipment at customer sites through installations, preventive maintenance, troubleshooting, and repair services. This will lead to working independently.
Primary Region
Boston, MA
Periodic travel to Eastern Canada and other Eastern sub-regions may be required on an as-needed basis
Key Responsibilities
Train alongside Field Service Engineers at customer site visits, including installations, preventive maintenance, and repairs
Assist with troubleshooting technical issues related to flow cytometry instrumentation
Learn and follow service procedures, technical memos, safety standards, and documentation requirements, along with how to use Salesforce and prepare a Field Service Report.
Communicate product quality observations or service concerns to appropriate team members
Work closely with Field Service, Sales, and Field Applications teams
Support customer satisfaction through professional communication and timely follow-up
Assist with maintaining service parts and inventory organization, completing expense reports in a timely manner and entering hours into your timesheet on a weekly basis.
Develop understanding of flow cytometry systems, including optics, fluidics, electronics, and pneumatics
Travel to customer sites as required within the assigned region
Qualifications
Applicants should be recent college graduates within the past 6 months
Must hold a 2-year Associate degree or 4-year Bachelor’s degree (preferred)
Degree should be in Engineering, Biomedical Engineering, Electronics, Mechanical Engineering, Life Sciences, or a related technical discipline
Interest in field service, laboratory instrumentation, medical devices, biotechnology, or life science equipment
Strong analytical and problem-solving skills
Strong customer focus and professional communication skills
Highly organized with good follow-up skills
Self-motivated team player with a willingness to learn
Basic understanding of flow cytometry or related scientific disciplines is a plus
Computer skills required, including typing, email, and basic software use
Additional Requirements
Must have a valid driver’s license and own or have access to a reliable vehicle
Must hold a valid U.S. passport for potential travel to Canada
Must be authorized to work in the United States
Ability to travel, including overnight travel, as needed
Flexibility with schedule and ability to adapt to last-minute changes
Candidate will be expected to work from home learning how to assistcustomer’s on the phone/remotely for technical troubleshooting when not traveling to customer sites
Program Details
Fixed-term post graduate position of up to 12 months
Field-based role supporting the New England region or NY Metro region
May lead to a full-time regular position for selected candidates
Benefits
SCA offers benefits-eligible fixed-term employees (who are scheduled to work 30 or more hours a week) certain benefits under the Sony Corporation of America Health and Welfare Benefits Plan. The following options are available to you and your eligible dependents.
What we offer you:
Other Programs:
The target annualized base salary range for this position is $55,000 – $60,000.Theindividual will be paid hourly and eligible for overtime. This range does not include any other compensation components or other benefits that an individual may be eligible for. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.
#LI-EK1
All qualified applicants will receive consideration for employment without regard to any basis protected by applicable federal, state, or local law, ordinance, or regulation.
Disability Accommodation for Applicants to Sony Corporation of America
Sony Corporation of America provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. For reasonable accommodation requests, please contact us by email at [email protected] or by mail to: Sony Corporation of America, People Experience Department, 25 Madison Avenue, New York, NY 10010. Please indicate the position you are applying for.
We are aware that unauthorized individuals or organizations may attempt to solicit personal information or payments from job applicants by impersonating our company through fraudulent job postings. We take these matters seriously but cannot control third-party websites. To protect your personal information, please verify that any job posting you respond to also appears on our official Careers page: www.sonyjobs.com. Please also be advised that we never request personal identifying information (such as Social Security numbers, bank details, or copies of identification documents) during the initial stages of our application process. If you have any doubts about the authenticity of a job posting or communication, please contact [email protected] before submitting any information.
Sony creates and sells consumer electronics and entertainment products for a global audience. Its roots go from a Tokyo repair shop to a multinational company after adopting transistor technology and launching Japan’s first transistor radio, the TR-55, in 1955, and rebranding to Sony in 1958 to reach a broader market. Sony’s product lineup blends hardware and media experiences for everyday use, with a focus on reliable quality and recognizable brands. The company expanded internationally, becoming the first Japanese company listed on the New York Stock Exchange in 1961, signaling its global ambitions. Compared with many peers, Sony combines a long history of electronics innovation with a broad entertainment footprint and a track record of global growth, giving it a wider scope than firms that focus on a single product category. Its goal is to be a leading worldwide provider of electronics and entertainment experiences that people trust and enjoy.
Explore more opportunities at Sony