What your role and key responsibilities will look like:

• Customer Adoption Plan Creation & Delivery:
• Collaborate with key stakeholders to create, develop, and refine adoption plans tailored for each of our new customers.
• Tailor each Adoption Plan to the strategic objectives and unique needs of the customer.
• Design and delivery of dedicated use case workshops to tailor enablement for the specific needs of the customer, as defined by the Adoption Plan


• Focus Partner support
• Interface with the Partner Sales Team to help craft an Adoption strategy for each focus partner.
• Offer guidance and support to focus partners in leveraging Contentsquare and maximising return on investment for our shared customers
• Ensure alignment with our predefined focus partners’ adoption strategy and facilitate their enablement, emphasising use case-specific training and support.


• Collaboration with the Customer Education Team:
• Partner with the Customer Education team to design, develop, and deliver 1-to-many initiatives, ensuring scalable and effective training programs for customers and partners.
• Contribute to development of educational resources and materials aligned with adoption goals.


• Performance Measurement and Reporting:
• Collaborate with stakeholders to understand key performance indicators (KPIs) related to adoption and onboarding effectiveness.
• Ensure accurate and timely data collection for the identified KPIs.
• Regularly assess and report on the effectiveness of adoption initiatives, providing data-driven recommendations for improvement.


• Cross-functional Collaboration:
• Collaborate with Customer Success, Sales, Mid-Market and Product teams to align adoption strategies with overall business objectives.
• Act as a bridge between different departments to ensure a cohesive and customer-centric approach to adoption.

We’d love to meet you if you have:

• Fluency in English + Arabic, Italian, and/or Spanish.
• Demonstrated ability to quickly familiarize oneself with enterprise software tools.
• Excellent oral and written communication skills, along with strong presentation abilities.
• Strong work ethic, positive attitude, and ability to follow through on tasks.
• Ability to travel throughout Europe (up to 25%)

Nice to have:

• Experience with HTML, CSS or tag management solutions
• Experience with App frameworks
• Experience with Digital Experience Analytics (DXA) and Product Analytics (PA) platforms
• Experience teaching or coaching others, in-person or virtual