J

Jump

Enterprise software for live fan engagement

Product Specialist

Full-TimeUpdated
$65k - $80k/yr+ Equity + $500 WFH stipend
Entry, Junior
Bachelor's
Draper, UT, USA
HybridHybrid schedule: 4 days in the Draper office and 1 day remote.
Customer Experience & SupportCustomer Support

About the job

Requirements
  • A college degree is required.
  • Helpful experience includes 1–5 years of professional experience, preferably in a customer-facing technology role; the company also hires new college graduates.
  • Strong writing and verbal communication skills are required.
  • Ability to learn and work quickly and independently.
  • Meticulousness, attention to detail, and ability to multitask.
  • Ability to use technical interfaces and methodically troubleshoot why something may not be working; programming, mathematics, and artificial intelligence knowledge are not required.
  • Understanding of early-stage technology-company work and enthusiasm for its opportunities and challenges.
  • Interest in helping financial advisors use artificial intelligence.
  • Must be a resident of the United States.
Responsibilities
  • Help manage the high-volume Jump Help Desk, a chat interface powered by Intercom.
  • Respond quickly and professionally to customer requests from financial advisors.
  • Debug and resolve some customer issues live over Zoom calls.
  • Keep track of pending customer issues and keep customers informed of their status.
  • Educate users on Jump’s features and help them get the most out of the product.
  • Record customer feature requests and recurring issues, and highlight them for the product and engineering teams.
Desired Qualifications
  • Helpful professional experience, preferably in a customer-facing technology role.

About the company

J

Jump

View
Website

Jump builds an enterprise software platform that provides an end-to-end fan experience for sports teams and venue operators. It helps teams engage fans before, during, and after live events by delivering tools to cultivate real relationships, personalize interactions, and enhance the overall event experience. The product works as a comprehensive suite of fan engagement features (across acquisition, communication, loyalty, and data-driven insights) that teams can implement to optimize in-stadium and digital fan touchpoints. Jump differentiates itself by offering an all-in-one, fan-relationship-focused platform tailored specifically for sports organizations and venues, rather than standalone tools, and by fostering a remote-first culture driven by trust, authenticity, and creativity. Its goal is to redefine how fans connect with teams and venues, unlocking new opportunities from enhanced live-event engagement and stronger fan loyalty.

Company Size

51-200

Company Stage

Series A

Total Funding

$53M

Headquarters

New York City, New York

Founded

2021

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Simplify Jobs

Simplify's Take

What believers are saying

  • Aberdeen FC becomes Jump's first professional client outside the United States.
  • Denver Summit FC, North Carolina Courage, Timberwolves, and Lynx broaden Jump's reference base.
  • Agentic AI reduces weeks of ticketing work to minutes, strengthening retention and upsells.

What critics are saying

  • Seattle Sounders and Reign start in 2027, delaying revenue recognition and proof.
  • Ticketmaster still handles Lumen Field concerts, showing Jump cannot replace entrenched venue systems.
  • Jump depends on a few marquee clubs; one failed rollout can stall expansion.

What makes Jump unique

  • Jump owns ticketing, messaging, identity, and commerce in one club-controlled stack.
  • On February 19, 2026, Jump launched agentic AI for pricing and inventory automation.
  • Aberdeen FC and Seattle Sounders/Reign chose Jump, validating U.S. and European expansion.

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Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Company Equity
  • Health Savings Account/Flexible Spending Account
  • Hybrid Work Options
  • Parental Leave
  • Home Office Stipend

Growth & Insights and Company News

6 month growth

3%

1 year growth

6%

2 year growth

6%
The Ticketing Business
Oct 29th, 2026
AO Ventures backs AI ticketing platform Jump, which has raised $25M in Series A funding

AO Ventures, the venture capital arm of Tennis Australia and the Australian Open, has invested in Jump, an AI-powered ticketing and fan experience platform for sports organisations. Jump is the seventh company in the fund's portfolio in its first 15 months. Jump combines ticketing, fan data, marketing tools and branded mobile apps in one platform. Founded in 2021 by Marc Lore, Jordy Leiser and former baseball player Alex Rodriguez, it raised $23m in a Series A round in August, later increased to $25m. Its partners include Boston Legacy FC, the Minnesota Timberwolves and the Minnesota Lynx. The new money will support growth and expansion of its AI capabilities. "Every sports organisation will be rebuilt around AI," said Leiser, chief executive.

Seattle Sounders FC
Mar 24th, 2026
Sounders FC and Reign FC announce long-term partnership with Jump to power next generation of Seattle's soccer fan experience.

Sounders FC and Reign FC announce long-term partnership with Jump to power next generation of Seattle's soccer fan experience. Sounders FC communications. Tuesday, Mar 24, 2026, 12:30 PM For Immediate Release: March 24, 2026 Sounders FC Contact: Alex Caulfield (206-512-1225) Reign FC Contact: Ryan Perez (808-212-4018) Jump Contact: Will Vogel ([email protected]) SEATTLE, WASH. - Seattle Sounders FC and Seattle Reign FC today announced a long-term strategic partnership with Jump - a leading unified fan experience and ticketing platform - to power the next generation of fan engagement across both clubs. Beginning in 2027, Jump's technology will support a fully integrated, end-to-end soccer fan experience at Lumen Field. This partnership represents a significant step forward in the organizations' shared commitment to innovation, fan-centric design and long-term enterprise growth, positioning both clubs at the forefront of a rapidly evolving global sports landscape. "Our organization has been diligently focused on the fan and creating an incredible experience," said Hugh Weber, President of Business Operations for Seattle's professional soccer clubs. "This partnership is about unlocking more customized connections that reflect what our fans expect and deserve. It's foundational in how we engage with our communities for years to come." Among the most successful and supported clubs in North American soccer, Sounders FC and Reign FC continue to set the standard for fan engagement, matchday atmosphere and community connection. This next phase builds on that legacy by reimagining how fans interact with the clubs across every touchpoint, from ticket purchase to matchday and beyond. A UNIFIED, FAN-FIRST EXPERIENCE At the core of the partnership is a shift toward a fully integrated, direct-to-fan model that is designed to simplify and elevate the fan journey. With Jump's platform, fans will benefit from: * One login, one wallet and one seamless experience across tickets, memberships and matchday interactions. * Simplified purchasing and transparent pricing, reducing friction at every step. * More personalized engagement, tailored to individual fan preferences and behaviors. The goal is to create a modern, intuitive platform where every interaction feels intentional, connected and designed around supporters. BUILDING DIRECT RELATIONSHIPS WITH FANS The move to a direct-to-fan model reflects a broader transformation across global sports, one centered on deeper relationships, personalization and long-term engagement. Critically, this means there is no middle partner between Sounders FC, Reign FC and their fans. All elements of the ticketing ecosystem are now managed by the clubs. By owning and strengthening the connection with their fans, Sounders FC and Reign FC will be better positioned to understand and respond to supporter needs in real time and to deliver more relevant and personalized experiences. In addition, the partnership with Jump allows Seattle's soccer clubs to innovate more quickly across ticketing, memberships and matchday offerings, while also building stronger, more meaningful relationships with their communities. This approach ensures that future innovations are driven by fans and not constrained by legacy systems. A PLATFORM FOR LONG-TERM INNOVATION Beyond ticketing, the partnership establishes a flexible and scalable platform to support continued innovation across the enterprise. Jump's integrated technology - including embedded AI capabilities - enables the clubs to streamline operations, enhance decision-making and unlock new opportunities across fan engagement, marketing and business operations. "This is not simply a change in technology, it's a strategic evolution in how we operate and grow," said Kaitlin Bailey, Vice President of Business Strategy & Analytics. "We are building an infrastructure that allows us to continuously innovate, adapt and lead in delivering world-class experiences both on and off the pitch for our fans." The partnership also reflects a modern, multi-club approach at Lumen Field, where Sounders FC and Reign FC operate on Jump's platform while other stadium events continue on separate systems, ensuring that each property leverages best-in-class solutions tailored to its needs. This model is already in place at Target Center, where the Minnesota Timberwolves and Minnesota Lynx operate on Jump, while concerts and other events continue to run on another platform. At Lumen Field, Sounders FC and Reign FC will follow the same approach, leveraging Jump while concerts and other events remain on other platforms. CONTINUING A LEGACY OF INNOVATION From record-setting attendance to global milestones, including hosting matches during this summer's FIFA World Cup, Seattle remains one of the most dynamic soccer markets in the world. This partnership further reinforces the region's reputation as a leader in sports innovation and fan engagement. "From the beginning, the Sounders and Reign have approached this as an opportunity to build something truly innovative and novel," said Jordy Leiser, CEO and Co-Founder of Jump. "They share one of the largest and most complex stadiums in North America, but they're determined to operate with the kind of control, flexibility and intelligence modern sports organizations expect. Together we're going to show what's possible when two forward-thinking clubs want to elevate the entire fan and business platform." As both clubs continue to grow and evolve, this partnership ensures that the fan experience remains at the center - more connected, more personalized and more impactful than ever before. ABOUT SEATTLE SOUNDERS FC Born in 1974 and a member of Major League Soccer since 2009, Seattle Sounders FC is one of North America's leading professional soccer organizations. The club has captured nine major trophies since its inaugural MLS season, and following its Leagues Cup victory in 2025, Seattle became the first team in U.S. soccer history to win every major competition (Concacaf Champions Cup, MLS Cup, Supporters' Shield, U.S. Open Cup, Leagues Cup). Since the club's MLS debut, Sounders fans have set the standard for soccer support in North America, leading the league in attendance for eight-consecutive seasons (2009-2016), routinely ranking in the global top 30 among all professional clubs and never finishing outside of MLS' top three. ABOUT SEATTLE REIGN FC Seattle Reign FC was established in 2012 as a founding member of the National Women's Soccer League. The NWSL is widely considered to be the most competitive women's professional soccer league in the world. Since the inaugural season in 2013, the club captured the NWSL Shield three times, while making three appearances in the NWSL Championship and eight appearances in the NWSL postseason. Reign FC plays its home matches at Lumen Field in Seattle, Washington and trains at Starfire Sports Complex in Tukwila, Washington. ABOUT JUMP Jump is the only unified fan experience and ticketing platform built for sports teams. Jump's enterprise software enables sports teams to unlock the massive direct-to-consumer opportunities that come from building and nurturing real relationships with their fans, rethinking the traditional model that creates barriers and emphasizes transactions over engagement. Backed by top-tier investors, Jump was founded in 2021 by Marc Lore, Alex Rodriguez and Jordy Leiser, and has signed deals with teams across the NBA, MLB, WNBA, MLS, NWSL, USL, European Football and NCAA.

AFC Bournemouth
Mar 24th, 2026
Aberdeen FC sign exclusive deal, launching with innovative fan experience platform jump.

Aberdeen FC sign exclusive deal, launching with innovative fan experience platform jump. Aberdeen Football Club is delighted to announce it has selected Jump as its exclusive fan experience and ticketing platform for the 2027/28 season and beyond. This strategic partnership is the first of its kind in the UK and European sports ecosystem and is a watershed moment commercially for the Club as it looks to implement its visionary plan to bring innovation to its supporter base. The partnership also marks Jump's first professional sports agreement outside the United States, reflecting Aberdeen's reputation as an innovative club operating within one of the most passionate and complex sporting environments in the world. "Our new alliance with Jump doesn't just signal one of the most significant commercial deals in the Club's history; it's a huge statement for the game in Scotland," said Alan Burrows, Chief Executive at Aberdeen FC. "We have one of the most vibrant sports cultures in the world and when thinking about our fan experience, we saw an opportunity to be at the forefront of innovation and offer an experience no other team has in our league. By selecting Jump, we're investing in a modern operating foundation that supports smarter decision-making, stronger fan relationships, and long-term commercial growth, on our terms." Through a singular, club-owned ecosystem, supporters will benefit from a seamless and personalised experience when interacting with Aberdeen FC. Ticketing, merchandising, and other matchday services will be brought together into a single Aberdeen-branded platform, helping the Club better understand and serve its fans while supporting long-term commercial sustainability. Aberdeen FC's new fan experience, powered by Jump, enables supporters to conduct business directly with the Club, cutting out systems that traditionally operate between Clubs and supporters. Jump has an established presence within professional sports, serving as the fan experience platform for premier U.S. sports organisations like the Minnesota Timberwolves and Lynx of the NBA and WNBA, respectively. The company, co-founded by Marc Lore, Alex Rodriguez, and CEO Jordy Leiser, is backed by leading investors including Forerunner Ventures and Alexis Ohanian's Seven Seven Six. Leiser shares a background with Aberdeen FC Chairman Dave Cormack as Battery Ventures-backed enterprise software founders. Their mutual experience in building scalable, high-performant technology platforms makes this partnership a natural fit, grounded in a long-term view of innovation, operational excellence, and investing in the future. Purpose-built for sports clubs, Jump unifies previously fragmented digital channels into one cohesive platform, improving operational efficiency and enabling teams to build stronger, deeper relationships with supporters over time. "Aberdeen FC is a club with deep tradition and a clear vision for the future," said Leiser. "Coupled with the Club's chairman Dave Cormack, a successful US-based enterprise tech entrepreneur, we are honoured to support the next phase of its supporter engagement strategy. Football clubs operate with unique structures, competitive demands, and supporter cultures, and our platform is built to support that complexity while giving clubs greater ownership of their fan relationships. This partnership is an important milestone as we begin expanding more broadly into European football." This partnership represents a major step forward in Aberdeen FC's digital strategy, with more details to be shared with fans ahead of launch in 2027.

TicketNews
Feb 19th, 2026
Jump Debuts Agentic AI Suite to Automate Ticketing, Revenue Operations for Sports Teams

Jump debuts agentic AI suite to automate ticketing, revenue operations for sports teams. Home " Jump debuts agentic AI suite to automate ticketing, revenue operations for sports teams. By Olivia Perreault 3 hours ago Jump has introduced what it calls the first agentic AI suite designed specifically for professional sports organizations, embedding autonomous AI agents directly into its existing ticketing and fan experience platform. The New York-based company said the new tools move beyond traditional AI dashboards and recommendations by operating inside the core system teams already use to manage ticketing, sales, marketing, and fan engagement. Rather than simply surfacing insights, Jump's agentic AI is designed to model decisions, execute operational tasks, and learn from results in real time. According to Jump, teams including Denver Summit FC, the North Carolina Courage, and the Minnesota Timberwolves and Minnesota Lynx are already using the platform to streamline internal workflows, reduce handoffs, and accelerate execution without adding new systems or staff. The initial rollout includes two AI-powered agents: * Pricing Manager, which allows ticket operations teams to model scenarios and implement pricing changes for single or multiple events simultaneously in minutes. * Inventory Manager, which automates complex inventory setup and management processes to reduce manual configuration and improve accuracy. "For years, AI in sports has meant dashboards, insights, and recommendations," said Jordy Leiser, CEO and co-founder of Jump. "We're moving past that. Jump's agentic AI actually does the work - changing ticket prices, managing and moving inventory, and operating directly within the system that teams already use to run their business." Eric Caulfield, Director of Ticketing for the Minnesota Timberwolves, said the tools have already altered day-to-day operations. "What used to take us weeks with our previous processes can now happen in minutes," Caulfield said, noting that pricing and inventory adjustments occur directly within the platform. Jump said its vertically integrated system - which combines ticketing, data, marketing, messaging, mobile, and fan identity into a single source of truth - enables agentic AI to function at an operational level. The company contrasted its approach with legacy providers that attempt to layer AI onto fragmented technology stacks. Alongside the agentic suite, Jump unveiled Fan Intelligence, an AI-powered feature that gives sales teams an overview of each fan's engagement history, including purchase behavior, resale and transfer activity, attendance records, and redeemed upgrades. The tool is designed to help account executives prioritize outreach and tailor communication. The launch builds on Jump's growth following its August 2025 funding round led by Alexis Ohanian's Seven Seven Six. Founded in 2021 by Marc Lore, Alex Rodriguez, and Jordy Leiser, Jump positions itself as a unified fan experience and ticketing platform serving teams across the NBA, MLB, WNBA, NWSL, USL, and NCAA. The company said additional agentic AI capabilities for sports front offices are expected in the coming months. Find more info here.

Starkville Daily News
Feb 19th, 2026
Jump secures $80M Series B led by Insight Partners to expand AI assistant for financial advisors

Jump, an AI solutions provider for financial advisors, has raised $80 million in a Series B round led by Insight Partners. New investors Allianz Life Ventures, Manulife Ventures and Addition joined existing backers Battery Ventures, Homebrew and Operator Partners, bringing total funding to $105 million. Founded in 2023, Jump has grown to serve 27,000 advisors — nearly one in ten US financial advisors — adding over 2,000 new users monthly. The platform has processed 183 years' worth of client meetings and serves firms managing an estimated $12 trillion in assets. Users report saving one to two hours daily, with some firms seeing measurable increases in organic growth rates. The funding will expand Jump's AI meeting assistant into a comprehensive intelligence and orchestration layer, focusing on operational efficiency, organic growth and client experience whilst maintaining enterprise-grade compliance capabilities.