Product Line Manager IV

The DDP Service Business Unit is seeking an ambitious candidate who has strong technical knowledge (preferably around Semiconductor equipment in the areas of installation & Warranty support, CIP implementation, and field service) and a passion to bring new products to the market. Working closely with engineering and field operations teams, the successful candidate will develop service support infrastructure for product releases and to maintain & improve ongoing service quality. The candidate should have a passion for technical program management & implementation and the ability to develop internal relationships with cross-functional teams of various disciplines. Domestic and international travel up to 50%.

Key Responsibilities:  

• Manage and track field performance including service KPI commitments and continuous improvement programs; contribute to service product development and implementation.
• Track I&W + service agreement spending, identify, develop, and enable material & labor cost reduction solutions; drive implementation of programs at customer sites.
• Lead product technical documentation review and approval to ensure quality and compliance with Applied Materials IP policies.
• Support CE training and multi-level certification program.
• Support AGS Field Service Operation team and Business Unit GPS/TPS/Engineering team for new product introduction.
• Contribute to service product development, ensure customer needs are being addressed during the development stage, take responsibility for product deliverables.
• Ensure CEs are trained to support new service product implementation.
• Collaborate with FSO and Spares SBU to ensure parts are stocked at level required to support customers

Desired Background & Education:

• Associate or Bachelor Degree (Focus in Engineering or Sciences preferred)
• Experience in relevant technical roles (Global Product Support, Technical Product Support, or Customer Engineer) 
• 8+ years of relevant experience with semiconductor equipment maintenance, hardware engineering, and/or process engineering
• Experience with Dielectric Deposition (DDP) system installation, startup, and warranty support

#LI

Will be based in Singapore

Qualifications

Education:

Bachelor’s Degree

Skills:

Certifications:

Languages:

Years of Experience:

7 - 10 Years

Work Experience:

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 25% of the Time

Relocation Eligible:

Yes

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.