Delivery Operations Associate
Waracle
Delivery Operations Associate
Waracle
End-to-end enterprise digital product development
Waracle are looking for a Delivery Operations Associate for an exciting new role joining our world-class digital technology consultancy and home to a diverse, smart, curious and ambitious community of specialists in technology-driven transformation.
We work with ambitious clients to help them solve their biggest business and customer challenges. We help our clients to innovate and create intelligent digital products and services. We thrive on complex challenges and deliver business-critical IT transformation projects, moving seamlessly from strategy, design and delivery to operations.
This is a Hybrid role working from our Glasgow office 2 days a week.
Are you a collaborative, detail-oriented professional who loves bringing people, processes, and data together to make big things happen? Working at the heart of Waracle’s largest flagship account, you will play a central role in empowering our delivery teams, fostering an inclusive team culture, and driving key business outcomes. You’ll champion our balanced "3Ps" ethos—where People, Product, and Profit work together in a positive, supportive flywheel. If you thrive on building meaningful relationships, solving complex operational puzzles, and shaping a vibrant community, we would love to welcome you into our team.
Key aspects of the role include:
Team Enablement & Onboarding: Supporting team members seamlessly through onboarding and offboarding, acting as the welcoming central contact for client setup and access management.
Delivery Insights & Analytics: Gathering and reviewing delivery data across teams to identify positive trends and fresh opportunities for team well-being, pace, and quality.
Account Culture & Community: Organising internal ceremonies, events, and knowledge-sharing sessions that bring our distributed team together and nurture a strong, supportive culture.
Reporting & Stakeholder Engagement: Creating and sharing clear status updates, operational metrics, and financial reporting with key client and internal leaders.
Financial & Operational Support: Collaborating on project casting, tracking burn-down data against monthly POs and active SOWs, supporting invoicing, and helping optimise account budgets.
Waracle is a technology services firm that develops digital products for enterprise clients, including mobile apps, web platforms, and AI-powered solutions. It works by deploying dedicated cross-disciplinary teams—strategists, designers, engineers, and data scientists—to guide projects from strategy through design, engineering, and ongoing optimization. It differentiates itself with a long track record in the UK/Europe, deep capabilities in strategy, data and AI, cloud engineering, and DevOps, plus strategic acquisitions and a university spin-out background that enable it to handle complex, regulated work for major clients like Lloyds Banking Group and Roche. Its goal is to accelerate growth and expand its data and AI capabilities while extending its presence with offices in multiple cities.
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