Full-Time

Technical Implementation Specialist

Confirmed live in the last 24 hours

Pavilion Payments

Pavilion Payments

51-200 employees

Payment solutions for gaming industry

Financial Services
Data & Analytics

Senior, Expert

Remote in USA

Required Skills
SQL
Requirements
  • Must be able to travel by car or airplane on short notice
  • Must be able to secure and maintain gaming licenses in multiple jurisdictions
  • Be able to lift 20 lbs. and transport boxes and other items containing equipment as much as 20 feet on a recurring basis
  • 5+ Years of prior experience in casino equipment servicing
  • Working knowledge of electronic payments, particularly in the gaming industry
  • Demonstrated orientation and action with detail, achieving deadlines and working in a bias-for-action environment
  • Working knowledge of cloud-based systems and SQL databases
Responsibilities
  • Perform on-site and/or remote product installations and training as directed testing
  • Assist in project planning for implementation of products and services
  • Ensure seamless product implementation of new and existing customer accounts
  • Assist in creating and maintaining technical documentation for use internally as well as customer-facing
  • Track and maintain all installed hardware by serial number at each gaming property
  • Properly log and document all customer interactions in the appropriate systems
  • Successfully navigates and utilizes all systems per standard guidelines
  • Perform product hardware and software testing as requested to help ensure new product releases are performing properly before being placed into production
  • Collaborate with other departments across the organization to maintain a positive working relationship with customer stakeholders
  • Provide email updates to leadership and the technical peer group as to service issues, installation statuses, and knowledge sharing
  • Review and create emails with appropriate content, grammar, and professionalism
  • Respond to customer phone calls with appropriate professionalism
  • Use all available systems and resources to review and interpret customer data
  • Escalate all department and system issues timely to leadership
  • Communicate outages immediately to leadership
  • Successfully complete additional skills training as required/requested
  • Other related duties as assigned

Pavilion Payments specializes in delivering an array of payment solutions tailored for the gaming industry such as cash advances, e-checks, ATM services, and full-service payment kiosks. By placing a strong emphasis on compliance, security measures, and the integration of advanced analytics, the company ensures robust operational integrity and data-driven decision-making, making it an attractive employer for those keen on impacting important segments of financial transactions in a high-stakes industry.

Company Stage

Acquired

Total Funding

N/A

Headquarters

Las Vegas, Nevada

Founded

1995

Growth & Insights
Headcount

6 month growth

4%

1 year growth

40%

2 year growth

48%