Holland America Line

Operates cruise ships to global destinations

HR Officer

HR Generalist & Employee RelationsUpdated on Nov 14

Full-timeNew York, NY, USANo salary listed

About the Job

Requirements

A bachelor's or master's degree/diploma in Human Resources or a related field.
At least five years of experience in progressive human resources management positions with increasing responsibility, including managing a team.
A solid track record across multiple human resources disciplines, preferably in a large and complex organization.
Experience managing complex employee relations cases and change management programs.
Knowledge of maritime industry regulations, laws, and MLC 2006 is preferred.
Experience in mediation or facilitation and the ability to achieve mutually acceptable outcomes.
Ability to build professional relationships and establish credibility quickly.
Ability to provide authoritative advice on complex workforce issues and demonstrate advanced influencing, negotiating, and presentation skills.
Strong analytical management skills.
Ability to work independently on objective audit and reporting tasks.
Ability to communicate sensitive and contentious information about complex human resources issues to team members across functions.
Ability to manage multiple tasks and constantly changing priorities.
Leadership, training, and organizational skills demonstrated through past experience.
Ability to maintain confidentiality at all times.
Excellent written and verbal English communication skills; a Marlins score of 90 or above is essential.
Working knowledge of computers and the ability to use software programs such as Excel, Word, and PowerPoint.
Working knowledge of database programs and the ability to use them proficiently.

Responsibilities

Serve as an onboard people-team resource supporting onboard leadership and teammates in building and strengthening culture in line with the company mission, core values, brand strategy, and culture-essential behaviors through a diversity, equity, and inclusion lens.
Lead the onboard human resources team and act as the onboard human resources business partner, advising the Captain and management team in line with organizational priorities, employment legislation, and best practices.
Promote and advise on shipboard human resources policies and programs; liaise with departments to create an optimal work environment aligned with company strategy; assist with Global HESS compliance; and support shipboard management and team members.
Partner with senior ship and shore leaders to diagnose people requirements and develop solutions as business needs evolve.
Handle information confidentially and ensure the team does so.
Maintain visibility with team members and an approachable demeanor.
Ensure human resources services are delivered in accordance with company expectations.
Partner with the onboard Crew Office team to resolve and escalate issues or concerns.
Implement new human resources policies, company initiatives, and applicable internal or external human resources requirements.
Follow up with department heads on escalated time-and-attendance concerns and discrepancies.
Oversee and assist the Crew Office with embarkation tasks as needed.
Assist with port or authority inspections and conduct applicable onboard human resources audits.
Produce reports and attend shipboard meetings as required.
Consult employees at all levels objectively and provide solutions that support positive business results.
Manage employee relations, harassment and discrimination allegations confidentially; conduct prompt, thorough investigations with the onboard Security Officer as appropriate.
Liaise with department heads and the Medical team on escalated and high-risk situations.
Act as a shipboard liaison among team members, officers, management, Fleet Human Resources, and the shoreside Human Resources team on employee relations issues.
Escalate human resources concerns to the Captain and shoreside Human Resources team as required.
Use conflict-resolution tools and mediate to achieve mutually beneficial solutions.
Facilitate new-hire surveys and exit interviews and take appropriate action to resolve issues raised.
Oversee the performance-management process and address concerns as needed.
Coach onboard management and team members and collaborate with the Learning and Development Manager to provide training or coaching as appropriate.
Oversee succession planning and coordinate with onboard leadership and shoreside teams to ensure appropriate training for succession candidates is implemented by the Learning and Development Manager.
Facilitate onboard investigations with the Captain and Security, prepare investigation summary reports, and recommend next steps.
Work with management at all levels to improve business results and meet objectives by applying company disciplinary rules and procedures.
Provide guidance on developing, delivering, and following up on performance-improvement plans and appraisal evaluations.
Oversee onboard Learning and Development Manager training and compliance, ensuring management and team-member requirements are met in collaboration with the Learning and Development Manager.
Facilitate necessary human resources presentations.
Demonstrate the company’s values, beliefs, goals, and initiatives; uphold core values and culture essentials; and model a culture of safety, compliance, transparency, care, and trust through diversity, equity, and inclusion.
Represent the company positively to guests and teammates onboard and ashore.
Maintain effective working relationships across functions, respond constructively to feedback, and pursue continuous improvement.
Support teammate wellbeing and participate in onboard activities that enhance it.
Promote a harassment-free environment and maintain confidentiality of sensitive information.
Monitor shipboard operations for compliance with human resources policies and procedures, Global HESS, MLC 2006, fleet regulations, and other applicable internal, external, and governmental regulations; promptly report deficiencies to the Captain.
Guide and coach managers and team members, address non-conformities promptly, and report them to the Captain.
Promote and advocate the company’s Global HESS culture and programs.

Desired Qualifications

Prior shipboard experience.

Serves as an onboard overall people team resource to support onboard leadership and teammates with building and strengthening culture in line with Seabourn Mission, Core Values, brand strategy and Culture Essential behaviors through the DEI lens.

The HR Manager leads the onboard HR team and acts as the onboard HR business partner expert, providing pragmatic and sound advice to the Captain and the management team that is in line with both the organizational priorities and based on current employment legislation, and best practice. Effectively promotes and advises shipboard HR policies and programs, liaising with all departments to create an optimal work environment that aligns with and supports the Company strategy, assists with ensuring Global HESS compliance, and supports shipboard management and team members.

Partners with senior leaders, ship and shore, to diagnose people requirements and develop effective solutions that support the ship as the business needs evolve. Adheres to confidential requirements of the role and assures that all information by the team is handled confidentiality.

General Responsibilities

Always maintains visibility with team members and has an approachable demeanor.
Assures that all HR services are delivered to the team members in accordance with the Company expectations.
Supports and partners with the onboard Crew Office team and works together to resolve and escalate any issues or concerns.
Effectively implements any new HR Policies, company initiatives or other applicable internal or external HR related requirements.
Oversees and follows up with department heads on any T&A concerns and discrepancies as elevated.
Oversees and assists the crew office with embarkation tasks as needed.
Assists in any port or various authority inspections and conducts all onboard HR audits as required/applicable.
Produces timely reports as needed.
Attends shipboard meetings as required.

Employee Relations

Effectively consults with employees at all levels through listening objectively and providing solutions that support positive business results.
Efficiently and confidentially manages employee relations, harassment and discrimination allegations, and conducts prompt and thorough investigations, in conjunction with the onboard Security Officer, as appropriate.
Liaises with HOD’s and Medical team for escalated and high-risk situations.
Acts as a shipboard liaison between team members, officers, management, Fleet HR and the wider shoreside HR team on employee relations issues.
Promptly escalates HR related concerns as required to the Captain and shoreside HR team.
Utilizes conflict resolution tools and mediates for win-win solutions.
Facilitates new-hire surveys and exit interviews; takes appropriate action to resolve any shipboard or other related issues raised as necessary.
Performance management, promotions/succession plan and disciplinary rules and procedures
Oversees performance management process and addresses any concerns as needed.
Works with onboard team to coach management and team as needed and collaborates with LDM to implement any training/coaching as appropriate.
HRM oversees the succession plan process and closely collaborates with onboard leadership and shoreside teams to ensure that appropriate training for candidates on succession plan is implemented by LDM
Facilitates onboard investigations with Captain and Security, prepares the Investigation summary report and provides next steps suggestions.
Works collaboratively with all levels of management to consistently improve business results and meet business objectives through following the Company's disciplinary rules and procedures.
Provides clear and concise guidance with development, delivery, and follow-up of performance improvement plans and appraisal evaluations.

Training

Oversees LDM training onboard and assures compliance is adhered to, as well as onboard management and team member requirements are met though collaborating with LDM on any expressed shipboard needs.
Facilitates necessary HRM presentations

Culture and Core Values

Always demonstrates commitment to the Company’s values, beliefs, goals and initiatives.
Consistently upholds our Core Values and the Culture Essentials.
Promotes a culture of safety, compliance, transparency, care and trust through the lens of diversity, equity and inclusion. Serves as a role model.
Acts as a Company representative and always portrays a positive image of Seabourn to all guests and fellow teammates onboard and ashore.
Always maintains professional, effective, and motivated working relationships across all functions. Deals with feedback positively and strives for continuous improvement.
Fosters teammate’s wellbeing, actively engages and supports onboard activities that strive to enhance it.
Promotes a harassment-free environment at all times.
Maintains the confidentiality of sensitive information at all times.

Safety and Compliance

Monitors shipboard operations to ensure they are in compliance with HR Policies and Procedures, Global HESS, MLC 2006, relevant Fleet Regulations and other applicable internal, external, and governmental regulations at all times; promptly reports any deficiencies to the Captain.
Provides guidance and coaching to managers and team members, and immediately addresses non-conformities and reports them to the Captain.
Always promotes and advocates the Company’s Global HESS culture and programs.

Qualifications:

Bachelors or Master's degree/diploma in Human Resources or related field.

Experience:

Minimum 5 year experience in progressive HR management positions showing growth in responsibility, including managing a team.
Prior shipboard experience preferable.

Knowledge, Skills & Abilities:

Able to demonstrate a solid track record of working in a number of different HR disciplines preferably in a large and complex organization.
Experience of managing complex employee relations cases and change management programs.
Knowledge of Maritime industry regulations, laws and MLC 2006 preferable.
Experience of mediation and/or facilitation and the ability to gain mutually acceptable outcomes.
Ability to develop professional relationships and establish credibility quickly.
Able to provide authoritative advice on complex workforce issues and demonstrate advanced influencing/negotiating/presentation skills.
Strong analytical management skills.
Commitment to follow established policies and procedures.
Able to work independent in order to perform objective audit and reporting tasks.
Able to work well and communicate sensitive and contentious information on complex HR issues to team members in all functions.
Ability to multi-task and handle constantly changing priorities.
Leadership, training, and organizational skills demonstrated through past experience.
Ability to keep information confidential at all times.
Excellent communication and interpersonal skills including written and verbal English communication. (Marlins score of 90 and above essential)
Working knowledge of computers and the ability to navigate within a variety of software programs such as Excel, Word and PowerPoint.
Working knowledge of database programs and the ability to work with these types of programs proficiently.

About the Company

Holland America Line

Operates cruise ships to global destinations

Holland America Line operates a fleet of 11 ships that offer cruise vacations to destinations around the world. Its main product is a variety of guided cruises, with itineraries ranging from popular Caribbean and European trips to exotic routes in Alaska, South America, the Panama Canal, Australia, Asia, and unique voyages to places like the Amazon and Antarctica. The cruises work by combining planned routes, on-board services, and shore excursions; guests enjoy meals, entertainment, and activities while traveling to multiple ports. The company differentiates itself with a long history (over 150 years), a focus on “modern classic” ships, and a wide mix of traditional itineraries plus extended Grand Voyages and special itineraries that emphasize destination immersion and comfort. Its goal is to deliver excellence by creating once-in-a-lifetime experiences for guests, supported by a strong employee program, travel perks, health plans, and professional training for staff.

Company size: 5,001-10,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Seattle, WA
Founded: 1873

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