Front Desk Supervisor

Your experience matters  

Haywood Regional Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Front Desk Supervisor joining our team, you’re embracing a vital mission dedicated to making communities healthier ^®.  The Front Desk Supervisor is responsible for leading daily front desk operations while providing exceptional customer service and ensuring a welcoming environment for all members and guests. This hands-on leadership role oversees staff scheduling, training, coaching, and performance while actively supporting front desk operations and maintaining high service standards. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve. 

More about our team  

Join our team at the Health & Fitness Center, where we are committed to helping individuals and families in our community achieve their health and wellness goals. Our 54,000-square-foot facility offers a wide range of fitness, wellness, and recreational programs supported by a dedicated team of exercise specialists, certified instructors, and personal trainers.

As part of our team, you will collaborate with colleagues across all areas of the facility to create a welcoming, supportive, and exceptional experience for our members, patients, and guests. We value teamwork, effective communication, critical thinking, and compassionate customer service. Together, we strive to foster an environment where everyone feels welcomed, supported, and encouraged on their health and wellness journey.

How you’ll contribute  

As the Front Desk Supervisor

• Leading daily front desk operations by providing exceptional customer service and creating a welcoming environment for all members and guests.
• Serving as both a hands-on team member and supervisor by actively supporting front desk operations while overseeing staff performance and service standards.
• Creating, coordinating, and supervising staff schedules to ensure proper coverage and smooth daily operations.
• Training, onboarding, coaching, and mentoring all front desk staff to maintain consistency, professionalism, and high performance standards.
• Leading by example through professionalism, accountability, strong communication, and teamwork.
• Handling and resolving member concerns, complaints, and complex issues promptly and professionally.
• Ensuring staff compliance with departmental policies, procedures, and organizational standards.
• Assisting with performance evaluations, staff development, and corrective actions while supporting front desk operations as needed.

Schedule: Full-time, Days- Rotating
 

Why join us  

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:   

• Comprehensive Benefits:Tailored benefit options for part-time and PRN employees, and more.
• Employee Well-being:Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development:Ongoing learning and career advancement opportunities.
• Health & Fitness Center Access www.myhaywoodregional.com/locations/haywood-regional-health-fitness-center 

What we’re looking for  
 

• Associate’s degree preferred; applicable work experience may be substituted in lieu of formal education.
• Previous supervisory or leadership experience required, preferably in a fitness, hospitality, customer service, or front desk environment.
• Strong customer service and communication skills with the ability to professionally interact with members, guests, and staff.
• Ability to lead by example, motivate a team, and maintain a positive, professional work environment.
• Experience with staff scheduling, training, onboarding, and day-to-day team supervision.
• Ability to handle member concerns, resolve conflicts, and make sound decisions in a fast-paced environment.
• Strong organizational, multitasking, and problem-solving skills with attention to detail.

More about Haywood Regional Medical Center 

Haywood Regional Medical Center (HRMC) is a 154-bed acute hospital and includes 11 multi-specialty clinics that have been offering exceptional care to the Haywood County community for over 97 years. The campus, located in Clyde, is also home to the 54,000 square foot Haywood Regional Health & Fitness Center, and the 44,000 square foot Outpatient Care Center. HRMC also operates two urgent care centers in the county. We are proud to be recognized for an “A” hospital safety grade from The Leapfrog Group, The Joint Commission National Quality Approval, Screening Center of Excellence with Lung Cancer Alliance, accredited Chest Pain Center from American College of Cardiology, and Center of Excellence from Addario Lung Cancer Foundation.  

EEOC Statement 

“Haywood Regional Medical Center is an Equal Opportunity Employer. Haywood Regional Medical is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.” 

Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran