Our internship is not only an opportunity for you to learn, develop and gain experience in a market-leading, global software company, it’s an opportunity for you to bring diversity, ideas and energy to UserTesting. If you’d like to hear more about it, watch our short video:

https://usertesting.wistia.com/medias/j5be6ao9mq

The Team

UserTesting’s Digital Marketing team includes content marketing and strategy, web authoring, webinars, and paid and organic search and social media. The team’s mission is to deliver cohesive digital content journeys that efficiently drive engagement and loyalty by educating our audiences and building credibility and trust. 

Job Summary:

Reporting to the Senior Director, Digital Marketing, as the Digital Marketing intern, you’re a motivated, energetic team player with a passion for writing, marketing, and driving results. As a bonus, you’ll have a strong interest in basic design principles and some basic HTML experience. 

During your internship, you’ll work with a team of content creators across written web content, paid and organic social media, video, and more to help the team audit, create, and optimize new and existing marketing content for a wide range of target audiences. The content you’ll create and collaborate on will cover a variety of topics within the user experience (UX) and customer experience (CX) space, including UX/CX research and testing methods, best practices, tips and tricks, and step-by-step guides. 

Upon completion of your internship, you’ll not only have referenceable experience working on a fast-paced marketing team, you’ll also come away with publicly-available content to add to your portfolio, including published blog posts, a research presentation, and shareable clips and highlight reels you’ve curated from the content testing you’ll conduct during your internship. As an added bonus, you’ll get experience with UX/CX research and testing and will have a portfolio of work to share with prospective employers in the future.

Duties/Responsibilities:

• Research and draft blog posts
• Input content into the CMS (website content management system)
• Update and optimize existing content
• Audit and categorize existing content

Required Skills/Abilities:

• Outstanding writing and editing skills
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Strong research skills
• Some familiarity with user experience and customer experience research and testing and/or design
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Ability to prioritize tasks
• Ability to function well in a high-paced environment
• Quick learner
• Basic understanding of marketing concepts and principles
• Some basic HTML experience is a plus

Education and Experience:

• Journalism, communication, marketing, or English majors preferred
• At least two years of post-secondary education/ Currently attending University and entering your third or fourth year
• Experienced writer
• Some experience with/exposure to marketing concepts
• Some experience with/interest in UX or CX concepts
• Some basic HTML experience and interest in basic design principles are a plus

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Other duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.