IT Maintenance Technician Assistant - Academic Operations & Customer Relations

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Thank you for your interest in joining the University of Wyoming. Our community thrives on the contributions of talented and driven individuals who share in our mission, vision, and values. If your expertise and experience align with the goals of our institution, we would be thrilled to hear from you. We encourage you to apply and become a valued member of our vibrant campus community today! 

At the University of Wyoming, we are committed to creating a supportive and enriching workplace. 

JOB TITLE:  

IT Maint. Technician Assistant

JOB PURPOSE:   

The main focus of this position is to provide computer maintenance assistance, imaging assistance, and office aid support. 

ESSENTIAL RESPONSIBILITIES AND DUTIES: 

• Pickup/deliver and setup/verify functionality of both new and repaired computer systems and peripherals.
• Assist in troubleshooting, repairing, and maintaining computers and peripherals by using proper techniques, research and software diagnostics.
• Software rebuild of desktop and laptop computers through imaging.
• Providing thorough comprehensive documentation for all repairs performed.
• Maintain professionalism and punctual communication with client interaction and informing the status of repairs.
• Contribute to maintaining a safe and clean working environment.
• Continue to enhance computer knowledge by reading training guides and going through provided software training materials geared for A+, Apple and Microsoft Professional Certifications.
• Review and update information in inventory systems, verify data for accuracy and completeness
• Perform basic data entry and billing assistance
• Assist in Pickup/Delivery follow up /coordination
• Review work tickets and update as necessary
• Maintain detailed inventory records according to policies
• Assist in shipping and receiving and proper notification of recipients
• Distribution of inventory parts to technicians for repairs
• Recording and coordinating general maintenance duties
• Follow up and updating clients on current ongoing repairs
• Assisting with the monitoring of Data recovery 
• Assisting with monthly reimbursement reports 
• Perform other office related tasks and duties as assigned
• Ability to lift up to 50 lbs. with or without reasonable accommodation 
• This position is supervised by full-time staffed technicians

MINIMUM QUALIFICATIONS: 

• Excellent computer skills and proficient knowledge in computer applications including MS Office Suite.
• Knowledge of basic computer trouble shooting practices and procedures
• Ability to follow detailed processes and verbal instruction
• Strong interpersonal skills with a dedication to provide exemplary customer service.
• Proven ability to work well in a team environment
• Valid driver's license with a motor vehicle record (MVR) compliant with the Driving for University Business SAP. 

DESIRED QUALIFICATIONS:   

• Excellent computer skills and proficient knowledge in computer applications including MS Office Suite.
• Knowledge of basic computer trouble shooting practices and procedures
• Ability to follow detailed processes and verbal instruction
• Strong interpersonal skills with a dedication to provide exemplary customer service.
• Proven ability to work well in a team environment

REQUIRED APPLICATION MATERIALS: 

Complete the online application.  The department additionally requests candidates upload the following document(s) for a complete application: 

1. Cover letter 
2. Resume or C.V. 

WORK LOCATION: 

On-campus: This position provides vital support to campus customers, and the successful candidate must be available to work on campus. 

HIRING STATEMENT/EEO:   

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation to apply for a position, please contact us at 307-766-2377 or email [email protected].  

ABOUT LARAMIE: 

The University of Wyoming is located in Laramie, a charming town of 30,000 residents nestled in the heart of the Rocky Mountain West. The state of Wyoming continues to invest in its only 4-year university, helping to make it a leader in academics, research, and outreach with state-of-the-art facilities and strong community ties. We invite you to learn more about Laramie by visiting the About Laramie website. 

Located in a high mountain valley near the Colorado border, Laramie offers both outstanding recreational opportunities and close proximity to Colorado’s Front Range and the metropolitan Denver area. Laramie’s beautiful mountain landscape offers outdoor enjoyment in all seasons, with over 300 days of sunshine annually. For more information about the region, please visit http://visitlaramie.org/ 

Posted Salary Range: 12.00-15.00